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Can't save the illustration - temporary files issue?

May 24, 2013 1:49 AM



Some of our designers often experience the dreaded "Can't save the illustration". It can be any sort of document, but the one thing they all have in common is that they are placed on a shared fileserver we use at work.


It's not a permission-issue, since the errors are intermittent and there's no apparant pattern.

The one thing they have in common is, that when the error happens, we can see one or more temporary files in the directory named "abo43249" (or something similar) with no file-extension. When we delete these files, our designers are able to save the files again.    


Can anyone shed some light on why this is happening?


They are all running CS5.5 on Windows 7 Professional x64.




  • Currently Being Moderated
    May 24, 2013 2:25 AM   in reply to ThomasBB83

    Don't save to or read from networked media with Illustrator. It's dangerous for your files.

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  • Currently Being Moderated
    May 24, 2013 7:46 AM   in reply to ThomasBB83

    I'm just telling you, I didn't make it. I don't mind, if you just go on working with your server like you always did ;-)


    The "Future workflow" is what has been working basically for ages BTW.


    Some suggestions though:


    Services like Dropbox can sync automatically when you save to a dedicated folder. Maybe this is possible for your internal network as well. You save to a dedicated folder and some syncing software does the rest.


    For some people working directly on the server seems to work with Illustrator. That depends on the network and each single one of the connected hardware, software and every single option in it. There's of course no guarantee, but it is possible to make this work. Testing all the components might take a day or two though.

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  • Currently Being Moderated
    May 29, 2013 1:22 PM   in reply to ThomasBB83

    In case anyone is curious and stumbles upon this thread, we seem to have localized the problem.


    We have deactivated the indexing-service on our file-server, and that seems to have done the trick.


    Apparantly Illustrator, Photoshop and InDesign can't handle indexing.... sigh

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