The problem occurs in a new or existing document. I have tried all the solutions I can think of.
1. Reinstalled AI
2. Deleted the prefernces. This worked temporarily, and inevitably AI crashes and the problem reoccurs.
3. Disabled my wireless mouse.
I have a similar problem in InDesign. However, InDesign won't crash.
This is a serious flaw, and its driving me nuts. The only thing I can think is that my software is bad, or Illustrator CS6 is very unstable.
Any one have a different work around besides what I mentioned above?
I haven't installed an system plugins to enhance my mouse behaviour.
I'm running CS 6 on a Mac Pro, Mountain Lion 10.8.3.
Here's a scenario for how it crashes. This is repeatable everytime:
1. Open a new file
2. Create an object (square for example, but it can literally be any object, as it does it with type as well).
3. Choose the selection tool.
4. Attempt to move the object.
5. Illustrator crashes.
I can delete my preferences and restart my machine and Illustrator will work normally again. But, after working with it for awhile Illustrator will crash again (not sure the exact scenarios for when it crashes in the his case), and then the cycle starts over again.
I have either the same exact problem or one very similar to jmaster808's problem.
This too is repeatable without fail every time. My application is rendered useless and has been for a month!
- Has anyone else experienced this and found a reliable solution/remedy?
Obviously not. Otherwise this thread would be longer. But there are indeed problems related to the trackpad and some kinds of mice.
You didn't provide any information about your mouse? Do you use any or just the trackpad? Did you plug in a different mouse?
Have you tried the usual suspects? Rebuild preferences, new user account?
UPDATE: I attempted to clear the preferences according to instructions found on other threads, one being to launch the application while holding shift+option+cmd, which apparently is supposed to clear or refresh the preferences. This resulted in the app crashing before fully launching. It then crashed on every attempt to launch thereafter. Long story short, I could not get Ai to open. I then uninstalled/reinstalled Ai to no avail. Then I did the same for the entire creative suite in addition to using the CS Cleaner Tool. While it was installing, I decided to clean up my dock by removing app icons and I encountered similar problems to what I was experiencing within Ai, in that I couldn't release on a drag-drop attempt. This led me to search forums and apple support and eventually landing here: http://bkbeachlabs.com/blog/mac-cursor-drag-and-drop-wont-release-fixe d/. I simply closed the MBP, reopened, and functionality was restored, when reboot after reboot wouldn't. By now CS6 had finished installing and when I launched Ai, all was well again. Not sure if it was the fresh install, or closing the laptop lid and then reopening, or a combination of both. Perhaps it was all luck. Thought I would share since I've been trying to fix this for a couple weeks now.
@Monika: Thanks for the reply. I did note that it had issues using the trackpad and a mouse (tried 3 different mice to be more precise). Did not try a new user account. Tried the preferences as referenced above. Thanks for the suggestions.
We had the same problem last week and I discovered on another thread a suggestion to try opening Tahoma & Verdana Fonts. Amazingly it worked a treat, been a week now and haven't had a crash since! Hope it works for you.
These fonts sit in my system fonts (in suitcase fusion 5) however they do not show up as active. I activated them and hey pronto everything was good again. We had just installed office for mac prior to having this issue and wonder whether this did something to our font setup.
Very interesting. My problems have been going on for months, and I never made the connection to office. I got a new machine and installed a plethora of new software. I'll give this a try! I had a Tahoma TT and an open type, activated both of them. My Verdana was already activated. Hope it works! Thanks again!