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eddygzz
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InDesign CS6 Crash Problem

May 25, 2013 11:11 AM

Tags: #error #crash #indesign_cs6

I've ventured through the forums for about and hour now and I have found no help! When I open my InDesign CS6, right after everything loads up and pops up the screen, it crashes. Though, when I run as an administrator, which is what I have been doing but I want to stay away from that now, it works perfectly fine for the most part. I've removed the Pref. files and I have reinstalled to no avail. Any help?

 
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
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    May 25, 2013 11:16 AM   in reply to eddygzz

    Did it ever work? Version of Windows?

    Have you tried it with a different, fresh, user account?

     
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    May 26, 2013 4:00 AM   in reply to eddygzz

    I don't think I've managed to make it work in a non-admin account on Windows 7, either. I'm pretty sure this is a permissions problem, though I haven't tracked it down. I think it's in the registry.

     
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    May 26, 2013 10:23 AM   in reply to eddygzz

    I've pinged Manish Sharma, who is a level 2 tech support person, and he may know what is causing this and how to fix it.

     
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    May 27, 2013 2:35 AM   in reply to eddygzz

    Hi Eddygzz,

     

    I am exactly not sure about your user account settings, however it seems to me the issue with Adobe PSL.

     

    There has been a known issue with AdobePSL which cause InDesign. Photoshop and Bridge to crash just after few seconds of Welcome Screen.

    The issue is AdobePSL tries to write the file (Ex:- PhotoshoptempXXXXXX) in the Temp folder and because of limited permission on Temp folder (on C:\) or intentionally keeping the User profile on the different drive, AdobePSL couldn't write the files to the Temp folder and cause InDesign, Photoshop and Bridge to crash.

     

    There has been similar topic discussed on different thread like :-

     

    http://forums.adobe.com/thread/1001298

    http://forums.adobe.com/message/4317115#4317115

     

    Possible workaround :-

     

    1) Run the application as the Administrator

    2) Change the Temp folder location to default location

    3) Check the permission on the temp folder.

     

    The issue is fixed for the Photoshop and Bridge in there latest update :-

    http://helpx.adobe.com/bridge/kb/bridge-crashes-changing-temp-file.htm l

     

    Unfortunately the update for InDesign is still awaited.

     

    I have dropped you the e-mail to discuss the issue further and provide any useful suggestion/solution.

     

    Thanks,

    Manish Sharma

     
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    May 27, 2013 6:46 AM   in reply to Manish-Sharma

    I contacted Eddie and found that he had the User profile on the Different drive (Z:\) which was the cause of the issue with AdobePSL as stated earlier.

    Once I changed the enviormental variable and had the Temp folder back to Startup drive InDesign started to work fine.

     

    Thanks,

    Manish Sharma

     
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    May 27, 2013 6:52 AM   in reply to Manish-Sharma

    Thank you very much Manish. That explanation accounts for why I've never been able to run ID in a restricted acount here either. I keep all user acounts on my D drive.

     
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    May 27, 2013 8:31 AM   in reply to Peter Spier

    Your welcome Peter

     
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