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Cateleb12
Currently Being Moderated

InDesign CS5.5 crashes when trying to open ANY CS5.5 document

May 26, 2013 3:50 PM

Tags: #cs5.5 #indesign #crashing

I am using InDesign CS5.5 and can't open any of my InDesign CS5.5 documents. The message "InDesign has stopped working" appears.

 

Even when trying to create a new document, again the message "Adobe InDesign CS5.5 has stopped working" - close programme.

 

InDesign was working perfectly on Friday. Saved and exported a file to pdf, all okay.

 

Are you able to help.

 
Replies
  • Currently Being Moderated
    May 26, 2013 4:04 PM   in reply to Cateleb12

    Operating system?

     

    What changed over the weekend on the system?

     
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  • Currently Being Moderated
    May 26, 2013 4:48 PM   in reply to Cateleb12

    First thing I'd do is a System Restore to Thursday....

     
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  • Currently Being Moderated
    May 26, 2013 5:25 PM   in reply to Cateleb12

    Did you try the System Restore?

     

    And you should see if ID works in a new user account.

     
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  • Currently Being Moderated
    May 27, 2013 6:08 AM   in reply to Cateleb12

    OK, a new user account not working points toward a system problem rather than a user problem. Did you install any new fonts recently? Any other programs or utilities?

     

    Most common causes of crash on startup are bad fonts and SING, I think, so you should have a look at Troubleshoot font problems | Windows and SING Removal

     

    You should be able to do a "repair" install of just ID from the DVD, but if it doesn't help you may need to tyry the uninstall again for the whole suite, then run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) before reinstalling.

     

    Are you running as an administrator, by the way?

     
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  • Currently Being Moderated
    May 27, 2013 2:17 PM   in reply to Cateleb12

    The installer will need to either see the earlier version installed (and only trials expire, and they can't be used for upgrading, so there's something else going on, too), the instation media for it, or you'll have to feed it the serial number. I'd leave the old version in place.

     
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  • Currently Being Moderated
    Jun 7, 2013 2:52 AM   in reply to Cateleb12

    Well I'm glad ID is working, but I'm worried that you may still have some problems (no program Icon is not a great sign). If you do, I'd uninstall again, run the cleaner again, and make sure you do a "clean boot" (see http://support.microsoft.com/kb/929135) before reinstalling. You can also try doing a repair install on top of what is there now. There have not been, and will not be, as far as I know, any updates to CS5.5.

     
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  • Currently Being Moderated
    Jun 7, 2013 7:46 AM   in reply to Peter Spier

    This issue just started happening for me as well.  I am on Windows 7 32bit and the error in the log points to AdobePSL.dll.  I dont know if that helps in finding the solution to this issue, but our symptoms are nearly identical.  I am able to open a file after it crashes the first time.  When it opens it shows that it is in a needs to be saved state.  If I close the file and try a third time to open it will crash again.

     

    Any updates would be appreciated.

     

    thanks,

    Dan

     
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