InDesign CS6 crashes on start up.
The boot gets as far as "starting up panels" then I get a windows message "Adobe InDesign has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Other CS6 programs I have tried have workd fine.
I have tried uninstalling and reinstalling InDesign
I have updated InDesign via the Adobe Application Manager.
I have tried booting as administrator.
Windows 7 Professional 64bit
As far as I know InDesign has never worked, I only recently installed CS6 and this has been my first attempt to launch it.
Thanks for that.
There is a quick and easy method for doing this using the keyboard: close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. There are two downsides to this method, however. First, you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow), and second, anytime you replace the preferences you will lose most program customizations, and using the keyboard method leaves you with no backup to restore them when the problem turns out to be something else.
Did the above, didn't help.
My preferred method is to CLOSE INDESIGN and do a “manual” prefs replacement, which consists of finding and renaming the two files which make up the preference set: InDesign Defaults and InDesign SavedData.
Did the above, didn't help.
Any other suggestions?
Unfortunately that eliminates one whole branch of possibilities, so we're no closer to finding an answer. What does event viewer have to say about it? It won't be real helpful, but it might have a clue.
No that's not waht I was looking for, but it actually was helpful as it showed the splash screen withteh last notice "starting up panels." I've been searching,and I can't find a definitive answer for a cause. Do you know how to check folder permissions? Do you have a font manager?
Is your default printer a local (as opposed to network) printer, and turned on?
Event Viewer is in the Windows Control Panel under Administrative Tools. There are a number of sub-categories, and you'll want to look under Windows Logs > Application and Windows Logs > System.
I think I know how to check folder permissions, which folders shold I check?
I do have a font manager, I have Corel Bit Stream Font Navigator installed.
My default printer is a network printer and is turned on.
Event viewer could be of interest, it seems to be pointing at Java.
C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe
Next, see if you can locate a font activation plugin from bitstream in the InDesign Plugins. I don't have a clue about it's name or which folder it will be in, but you might be able to find it by using Adobe Extension Manager, which you can launch from the Start Menu (it will be listed along with the other CS6 apps). Select InDesign from the list on the left side after it loads, then look for the Bitstream plugin in the list and uncheck it (it may need to be removed entirely, not just deactivated, but I would do that using Windows Explorer once you know its name so you can find it using Windows Search -- you can cut it from its installed location and put it someplace safe where you can find it to reinstall if the problem isn't related to font activation).
If that doesn't do it, try manually installing the InDesign 8.0.1 update by downloading it from http://www.adobe.com/support/downloads/detail.jsp?ftpID=5465 (You may already have this update installed if you've been running the Adobe updater).
I unsintalled Bitstream.
I entered the java script line into Run, and got the confirmation window.
My ID was already up to date via the Adobe Updater
I rebooted after tha changes.
Still not working.
I checked event manager again, and the error message is the same.
I thought that was going to work.
I was hoping it would, too....
There was another thread yesterday that might have some relevance: http://forums.adobe.com/message/5373209#5373209
Manish Sharma suggested deleting the PlugInConfig.txt file from your user profile (he was talking to a Mac user, for you it will be in Users\<your username>\appdata\roaming\Adobe\InDesign\Version 8.0\en_US), and making sure you have read and write permissions on the application plugin folders, which would normally be installed in C:\Program Files (x86)\(and some subdirectory that would depend on whether the application is stand-alone or part of a package).
It's a long shot, but worth checking. I'll ping him, too, to see if he has any other suggestions....
I will appreciate if you could please follow the below steps and update us with the status :-
1) Check in the new user account on your computer.
2) Check running InDesign in the Selective startup mode on your computer. (http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html)
Also, could you please check the version of Java you are running and update latest version if you do not have the current Java update installed.
Java is up to date.
I created a new user account, no admin permissions, and InDesign booted up correctly, which is encouraging.
I followed the selective startup directions, restarted the computer, and tried to boot up InDesign, and it failed at the same point.
It seem to be something to do with permissions. That selective startup seemed the equivalent of Safe mode, it had me switch everything off, but still there was a problem at the "Starting Up Panels" stage.
The application worked fine in the new user account and is not working in your usual user profile.
It seems the issue is with Premission or some other issue on the specific user account.
Please follow the suggestion in the below link as they may help :-