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Serial Number Error? - Photoshop CS6 Extended

Jun 5, 2013 7:25 PM

Tags: #windows #serial_number #windows_vista #photoshop_cs6_extended

Ok, I bought my product from BestBuy, student edition, and I finally got my serial number from identit-e. Now it's telling me to retry over and over again, my internet connection is fine, or try again in 7 days to validate my SN otherwise my software will stop working.


Is it something to do with what type of Windows I have, or what?

  • Currently Being Moderated
    Jun 5, 2013 7:30 PM   in reply to KoalaSloth

    There is a Mac and a Windows version, so be sure you have the correct one.  Assume the student version will not load as it does not accept your s/n.


    Do you have a trial version of CS6 loaded on computer? 

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  • Currently Being Moderated
    Jun 5, 2013 8:28 PM   in reply to KoalaSloth

    Call Adobe Support tomorrow and let them sort it out.  Have them check the serial number to make sure it is valid.  If not the copy you has either  incorrect s/n assigned for a student version, or it is a counterfeit product.  Keep your receipt.


    Good luck.

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