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bobrob1111
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Creative Suite 2 Premium for Mac download problem

Jun 7, 2013 8:49 AM

Tags: #cs2

I have Creative Suite 2 Premium for Mac and have tried to install it and have been directed to http://www.adobe.com/downloads/cs2_downloads/ to download a version that will work. According to the install PDF there should be 7 files to download, I can only see 5. There appear to be 2 files missing for the premium version where can I find these please? I've been sent to the forums by a member of the Adobe live chat team.

 
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  • Currently Being Moderated
    Jun 7, 2013 2:27 PM   in reply to bobrob1111

    bobrob1111 wrote:

     

    According to the install PDF there should be 7 files to download

    That PDF is dated June 2005. I assume it has not been updated for the re-packaged non-activation CS2 downloads, which were made available in Dec 2012.

     

    Try downloading and installing what's there and see if anything's missing once you've finished installing.

     

    Or have you already done that? If so, can you be specific about what is definitely missing and we'll try lobbying Adobe to fill in the gaps.

     
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    Jun 7, 2013 3:39 PM   in reply to John Waller

    Please also see http://forums.adobe.com/thread/1195856 for additional information regarding downloading and installing the software.

     

    Bob I would also recommend you check that you have an old enough Macintosh computer to meet the system requirements for CS2.  Creative Suite 2 will not install and function on recent Macintosh systems due to hardware and emulation choices made by Apple.

     
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    Jun 10, 2013 9:01 AM   in reply to bobrob1111

    GoLive CS2 should have been included with the software you downloaded.  Does the software installer indicate if you are install Creative Suite 2 Standard or Premium?

     
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    Jun 12, 2013 2:39 PM   in reply to bobrob1111

    Ok Bobrob1111 then you will want to contact our support team per http://forums.adobe.com/thread/1195856.

     
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    Jun 15, 2013 2:47 PM   in reply to bobrob1111

    Bobrob1111 do you have a case number from your interaction with our support team that I can reference?

     
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    Jun 16, 2013 3:52 PM   in reply to bobrob1111

    James I have submitted a request for a member of our support team to contact you.  They will contact you at the gmail address under your account.  It does not look like you have a phone number listed so I would recommend updating your account information with a phone number which can be utilized to contact you.  You can update your account information at http://www.adobe.com/.

     
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