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Eel River
Currently Being Moderated

this is about updateing CS6 Photoshop

Jun 10, 2013 9:35 AM

Tags: #updates #update_server

I keep getting the following error messages when I update from the Photoshop help/update selection

 

Extension Manager 6.0.6 Update

Installation failed. Error Code: U44M1P7


Adobe Photoshop 13.0.1.2

Installation failed. Error Code: U44M1P7

 
Replies
  • Currently Being Moderated
    Jun 10, 2013 10:12 AM   in reply to Eel River

    I have this same error. I uninstalled PS then downloaded again and reinstalled. Same result. My PS version is showing 13.0.1.2 as well.

     

    Here are the three errors from the install log

     

    ---------------------------------------------------------------------- --- Begin Log

     

    06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

     

    06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

    06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)

     

    06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------

    06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)

     
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  • Currently Being Moderated
    Jun 11, 2013 10:02 AM   in reply to visualtotems

    The U44M1P7 error indicates noting more than the update has failed.

     

    Visualtotems you are correct to look at your installation log which displays your particular failure with the update.  The error is as follows:

     

    06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)

     

    06/10/13 09:33:34:769 | [INFO] |  | OOBE | DE |  |  |  | 17560 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------

     

    Please follow the suggestion of removing and reinstalling Photoshop CS6.

     

    Eel River for information on how to review your installation logs and deal with update failures, indicated by U44M1P7, please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.

     
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  • Currently Being Moderated
    Jun 11, 2013 5:52 PM   in reply to Jeff A Wright

    Jeff, I already did so and got the same result again. However, being this close to the release of PS CC, I may just bide my time and upgrade on release anyhow.

     

    Also, tried the direct update as suggested by the link you provided but no go - the downloads page did not contain the stand alone update for this current version.

     
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  • Currently Being Moderated
    Jun 12, 2013 8:39 AM   in reply to visualtotems

    Many of the feature bearing updates are only available through the Adobe Application Manager.  Odd that you got the file corruption error again though.  If you continue to experience difficulties next week you may want to look at the logs for the downloads of the installers themselves.  The download logs can be found in the following locations:

     

    On Windows, %temp%\AdobeDownloads\

    On Mac, ~/Library/Logs/Adobe/AdobeDownloads/

     
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  • Currently Being Moderated
    Jun 16, 2013 2:29 PM   in reply to Jeff A Wright

    Jeff, tried again today (still planning to move to PSCC when released) and got the same result, even after reinstalling. These are the files that fail with error DF045:

     

    plugin.dll

    boost_threads.dll

    "patchTrigger"

     
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  • Currently Being Moderated
    Jun 16, 2013 3:54 PM   in reply to visualtotems

    You might look at your download logs Visualtotems.  You can look use a similar method as looking at the installation logs and do a search on the word error.

     
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  • Currently Being Moderated
    Jun 16, 2013 5:40 PM   in reply to Jeff A Wright

    Where are the download logs located?

     
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  • Currently Being Moderated
    Jun 17, 2013 8:42 AM   in reply to visualtotems

    They are in the following locations:

     

    On Windows, %temp%\AdobeDownloads\

    On Mac, ~/Library/Logs/Adobe/AdobeDownloads/

     
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  • kglad
    72,322 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 17, 2013 11:12 AM   in reply to visualtotems

    if you're trying to update ps 13.0.1.2 to 13.1.2,

     

    1. uninstall ps

    2. reinstall using adobe application manager.

    3. close aam after installation is complete.

    4. open ps>click help>update and select 13.1.2.  (do not update to  13.0.1.2 first.)

     
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  • Currently Being Moderated
    Jun 17, 2013 3:30 PM   in reply to kglad

    That did the trick, kglad! Thank you!

     
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  • kglad
    72,322 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 17, 2013 3:37 PM   in reply to visualtotems

    you're welcome.

     
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