I've got this problem of missing presets/codecs with my Premiere CS6 installation. I've read many of the other threads about this problem but I still can't fix it on mine.
I have CS6 (6.0.0) installed and activated with my Creative Cloud log-in details. I tried updating it online to 6.0.2 but they still don't appear. I've uninstalled and re-installed and still nothing. I tried deactivating but it says "Deactivation was not successful. Please Try Again."
Is there any way to fix this?? I'm in Africa with a very slow internet connection so I can't download a new CS6 installer. Any ideas most appreciated as my CC subscription was a complete waste if I can't fix it.
ok so I just spoke to adobe tech support who weren't much help at all. They just keep saying to download the installer again ... I can't do that because I'm in Sierra Leone and it will take me weeks to download 7.5gig!
The installer I'm using is called "MasterCollection_CS6_LS16.dmg" - the guy I got the installer from is running it fine with a serial number and even has another cracked version running with all the presets and codecs! But it won't work with CC????
Adobe has different installers for different media. For example, there is one installer for Encore and Premiere Pro functional content that was purchased through CC or on disc, and another installer for Electronic Software Download purchases. If you have the installer for ESD and you're trying to use CC credentials, you may be out of luck unless and until you download the correct installer.
Tech Support should have been able to tell you whether or not you have the proper installer for your license.
ok so I did just get it working with this installer. I downloaded the new Adobe Application Manager and then it would allow me to deactivate PP. Then re-activate it again and it is working!
thanks for the help anyways