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OrionLeingod
Currently Being Moderated

LR5 Crashing While Culling

Jun 10, 2013 10:39 PM

Tags: #lightroom #problem #crash #crashing #5 #lr5 #lightroom_5

I switched over to Lightroom 5 last night, and am trying to go through the current rather large amount of photos I need to edit and after about 50-100 photos LR crashes, with no error messages or anything. Windows just says its stopped working and starts trying to find a solution. I have tried reinstalling twice, and running as admin. Nothing seems to be working.

 

I really want to use LR5 as it seems faster on this older machine. Any help would rock.

 
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  • Currently Being Moderated
    Jun 12, 2013 9:50 AM   in reply to OrionLeingod

    Mine is also crashing randomly and frequently. I tried posting this on the photoshop.com site, but new accounts are unable to be created there.

     
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    Jun 12, 2013 11:17 AM   in reply to OrionLeingod

    Just want to add that I'm having the same problem with random crashes during culling. I've noticed that it is more likely to crash when i'm going back and forth quickly between photos and changing a rating. However, i've tried recreating a crash with no luck.

     

     

    Basic system specs:

     

    win 7 64

    i7 3770k

    16gb ram

     

    catalog hosted locally on a ssd

    photos stored on a gigbyte NAS

     

     

    During LR 5 beta I found a reproducable bug that if I adjusted development setting quickly upon loading a new photo (while loading was still displayed) LR would crash every time. That bug seems to have been fixed, but this current bug seems like it could be related.

     
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    Jun 12, 2013 11:22 AM   in reply to dan3430

    dan, I have the same specs.

     

    Win 7 64

    i7 3770

    16GB ram

     

    For me, it doesn't only happen during culling. It also happens during the normal editing process.

     
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    Jun 12, 2013 11:34 AM   in reply to ChopBam

    well, I haven't started editing yet so I'll see what happens! I just installed lr5 yesterday.

     
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    Jun 12, 2013 11:34 AM   in reply to dan3430

    I wanted to add, since someone will ask, I've tried turing off auto writing to .xmp files and it makes no difference.

     
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    Jun 12, 2013 11:37 AM   in reply to dan3430

    I also installed LR5 yesterday.

     

    I want to add as well, that I already tried resetting all my preferences. It reduced the frequency of the crashes, but they still disturb my editing flow in a serious way.

     
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    Jun 12, 2013 11:41 AM   in reply to ChopBam

    Did you start with a fresh catalog or did you bring over a LR 4 catalog? I went through a nice 12hr+ conversion process so I didn't have to rebuild my 350k image catalog. I wonder if that could be causing issues?

     
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  • Currently Being Moderated
    Jun 12, 2013 11:50 AM   in reply to dan3430

    Please submit the crash logs to through the Adobe Crash Reporter, provide your email address if possible if we want to contact you to get more info. Thanks.

     
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  • Currently Being Moderated
    Jun 12, 2013 11:57 AM   in reply to simonsaith

    simonsaith: I can't find "CrashReporterApp.exe" (or any variant of it) as per this help file.

     
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    Jun 12, 2013 11:58 AM   in reply to dan3430

    dan: I've done both, and there are crashing issues on both.

     
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    Jun 12, 2013 12:06 PM   in reply to simonsaith

    how do I do this? I don't get a crash report dialog.  I tried to use these instructions to reset the crash reporter http://helpx.adobe.com/creative-suite/kb/changing-settings-crash-repor ter.html

     

    However, searching in my LR5 folder (and all of my computer) does not turn up CrashReporterApp.exe

     

    I have registered my product, and am opted in for the adobe experience program if that helps.

     


     
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    Jun 12, 2013 12:47 PM   in reply to simonsaith

    Where can you find the Adobe Crash Reporter?  Windows does not find any installed program with that name, and I searched by file name, and found no .exe with those words either.

     
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  • Currently Being Moderated
    Jun 12, 2013 1:23 PM   in reply to ChopBam

    I was instructed to post the issue to Photoshop.com, and so I did.

     

    Here's my thread, if you guys want to give it some love.

    http://feedback.photoshop.com/photoshop_family/topics/lightroom_5_cras hes_randomly_and_frequently?rfm=1

     
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  • Currently Being Moderated
    Jun 12, 2013 3:26 PM   in reply to davidebump

    Sorry I fogot to mention that the Adobe Crash Reporter will only show up on Mac. On Windows, it is automatically handled through WER (Windows Error Reporting) service. The crash info goes to Microsoft. It sounds like the crash happens on Windows?

     

    For technical people, please try this MS tool to generate and attach the crash dmp file http://www.microsoft.com/en-us/download/details.aspx?id=4060. That will give us more info.

     
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    Jun 12, 2013 3:28 PM   in reply to simonsaith

    Are there special things that you do when the crash happens? Is full screen mode involved?

     
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    Jun 12, 2013 3:36 PM   in reply to simonsaith

    "User Mode Process Dumper Version 8.1" is not compatible with Windows 7, the OS I am using.

     
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    Jun 12, 2013 3:41 PM   in reply to simonsaith

    Full screen mode is not involved. If you follow this link I posted earlier you'll see more details. It's a random crash, caused by no specific action. Only after a time of ordinary editing will it crash. Maybe it'll happen when I'm switching from one photo to the next, or applying the clone tool, or using the new radial filter, or adjusting exposure.

    http://feedback.photoshop.com/photoshop_family/topics/lightroom_5_cras hes_randomly_and_frequently?rfm=1

     

    It doesn't ever seem to crash immediately after I open it, but only after a while. If I close and reopen LR periodically I can keep it from crashing, but this should not be a permanent workaround. Perhaps it is memory-related.

     
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    Jun 12, 2013 3:49 PM   in reply to ChopBam

    I tried User Mode Process Dumper Version 8.1 on my Windows 7 setup. It works fine.

     
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    Jun 12, 2013 3:54 PM   in reply to simonsaith

    I'm not doubting you, but W7 is not listed in the "supported operating systems," and it won't install on my system. The files extracted fine, but the actual installer doesn't work.

     

    Edit: here's the error message when I run setup.exe.

    "This User Mode Process Dumper driver does not support this OS version."

     
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    Jun 12, 2013 4:17 PM   in reply to ChopBam

    did you try running the installer in compatability mode? right click on the .exe -> properties and you'll have some options for compatability and admin settings. I haven't had the opportunity to try on my win 7 machine.

     
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    Jun 12, 2013 4:24 PM   in reply to dan3430

    Yeah I tried those things. However, I did find a folder on my machine located at

    C:\Users\Andy\AppData\Local\Microsoft\Windows\WER\ReportArchive

    and it contains 13 crashdumps for LR in .wer format.

     

    I zipped them up and uploaded to my personal website.

    http://andyhasak.com/other/lrcrashdumps/AppCrash_lightroom.zip

     

    I'm assuming whoever is looking at the dumps knows how to handle .wer files, but I'm linking to an app that can view them, just in case.

    http://www.nirsoft.net/utils/app_crash_view.html

     
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    Jun 12, 2013 4:31 PM   in reply to ChopBam

    Ok. If you actually tried it and it does not install, then it is a different matter. In my case, once it unzipped the file. It puts files under C:\kktools\userdump8.1\.

     

    Then I use explorer to navigate to the folder. In my case, I have Windows 7 64bit setup. So I navigate to the 'x64' subfolder. Under that, run the 'setup.exe' to install. Then go to a command prompt in a terminal.

     

    >c:

    >cd C:\kktools\userdump8.1\x64

    >userdump.exe <PID>

     

    where <PID> is the process ID of the Lightroom 5 process that just crashed. You can find out the pid from the Windows Task Manager under the Proceses tab. If the PID column is not showing, you need to go to View>Select Columns... make sure the PID (Process Identifier) is checked.

     
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    Jun 12, 2013 4:35 PM   in reply to simonsaith

    That was the process I followed, all the way to running "setup.exe." This was when I encountered an error that said, "This User Mode Process Dumper driver does not support this OS version."

     

    Perhaps this won't be an issue, though, since I found a native W7 folder for crashdumps, and uploaded them to my site in a .zip folder, linked above.

     
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    Jun 12, 2013 6:34 PM   in reply to simonsaith

    I also am unable to install on my windows 7 setup. I have x64 home premium. Running as administrator and in compatability mode with xp/ vista made no difference.

     

    I uploaded crash files from the location that ChopBam found and they are hosted here:

     

    www.s251757588.onlinehome.us/tempshares/lightroomcrash.zip

     
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  • Currently Being Moderated
    Jun 13, 2013 2:17 AM   in reply to ChopBam

    A. How to create dump file on Windows 7 & Vista

     

    1. Open "Control Panel > System and Security > Action Center" and do the following:

         1) Click on "Maintenance"

         2) On the bottom of dialog, Check for solutions to problem reports, click on "settings", and then select the option "Each time a problem occurs, ask me before checking for solutions"


    2. When you encouter Lr crash, there will be a dialog popup with title of "Adobe Photoshop Lightroom has stopped working". please leave the dialog there and

         1) Right clicke on the empty of task bar, from context menu bring up the "Task Manager": (start task manager)

         2) Click on the "Processes" tab in the Windows Task Manager dialog.

         3) Find the "Lightroom.exe" entry in the column named "Image Name".

         4) Right-click on this entry and select "Create Dump File". The full dump file will be created and a dialog will be displayed indicating where the dump file is located.

          5) Then switch back to dialog "Adobe Photoshop Lightroom has stopped working" , send report.

     

     

    B. How to create mini dump file on Windows 7


        1. From Start->Run, input "regedit" to start register table editor. navigate to the key of [HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting], set the "ForceQueue" value to 1

        2. Reboot machine, (logoff and logon is enough).

     

        3. Open Control Panel > System and Security > Action Center

            1) Click on "Mainteniance"

            2) On the bottom of dialog, click on "settings", and then select the option "Each time a problem occurs, ask me before checking for solutions"


        4. Recreate the crash.

            Note, when the "ForceQueue" value is 1, the "Adobe Lightroom has stopped working" dialog will not appear at the time of the crash.

        5. Open Control Panel, top right, search control panel, input "Problem report"


    and do the following:

            1) "view all problem reports" (Control Panel\System and Security\Action Center\Problem Reports)

            2) Find the problem you are interested in and double-click on the entry.

            3) At the bottom of the resulting window, click on "View a temporary copy of these files", get crash dump files.

            4) Copy to clipboard, get all event information, paste in a plain text file.

            5) send dump file and the plain text to us.


    You can use any method from above A and B.

     
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    Jun 13, 2013 10:32 AM   in reply to Baichao Li

    Thank you for the instructions. After LR crashed today, I managed to create a very large .dmp file (about 1.6GB uncompressed). It zipped to around 800MB and I uploaded it to my personal site.

     

    http://andyhasak.com/other/lrcrashdumps/lightroom_DMP.zip

     

    Edit: This was using Method A. I don't know of any other way to send dump files your way than through uploading to my site. Let me know if there is a better way.

     

    Additionally, there is no "send report" option available on the "lightroom has stopped working" dialog window. Both options simply close it, while the first option "looks for solutions" first.

     

    I can't seem to open the contents of the .dmp file in Notepad or Notepad++ to paste and save as plain text, since "the contents are too large for this editor" in both.

     
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    Jun 13, 2013 11:51 AM   in reply to OrionLeingod

    With upgrades of earlier versions of LR, I have found that deleting all previews, previews.db, rootpixels.db, and the acr cache, and then recreating them afresh can solve most problems I have had, including crashes. No idea why this works, or what can go wrong in an upgrade, but it is worth a try. I now routinely do this after upgrading a catalog. Just finishing off rendering my 1:1s - they do take a long while! If you want to get working quickly, just do the standard previews, and add 1:1s as necessary later.

     

    Bob Frost

     
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    Jun 13, 2013 11:53 AM   in reply to bob frost

    The crashing problem happens for me with catalogs made freshly in LR5 as well.

     
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    Jun 13, 2013 3:35 PM   in reply to ChopBam

    make sure you try manually delete all previews from LR 4. I'm not sure if the fresh LR5 catalog would borrow from those old previews or not, but I've been crash free for 3-4 hours whereas yesterday I was crashing every 15 minutes.  I'm still using my converted LR 4.4 catalog, but I deleted all previews (including everything else in the folder)    ... I also rebooted my computer several times and installed a bunch of windows security updates, but I'm guessing the preview delete was the fix.

     
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    Jun 13, 2013 4:02 PM   in reply to dan3430

    That's just the thing--there are no old previews. It's a fresh LR5 catalog pointing to a completely new set of cr2 files. There's nothing left over from LR4, because LR4 hasn't touched those photos in the first place. I'll let the techs look over the crash dump.

     

    Thanks for the replies though.

     
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    Jun 13, 2013 4:09 PM   in reply to ChopBam

    Also, double check that you're harddrive has a decent amount of free space. Somehow through the setup up new catalogs, crash dump files and who knows what else I added 20+ gb to my ssd drive in one day.... LR crashed, and I happend to look at my hard drive and had 24kb free. I had over 40 GB of raw caches and temp files etc that I was able to delete....  Maybe LR5 is writing a bunch of temp stuff to the hardrive.

     
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    Jun 13, 2013 4:15 PM   in reply to dan3430

    I have 60GB free on my SSD, but my catalog files are all on the external HDD's with the cr2 files, and I have a bit over 2TB free on that particular drive.

     
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    Jun 26, 2013 11:12 PM   in reply to ChopBam

    I've looked at the dump file. It seems that it crashed while you were doing something in the UI that requires Lightroom to rebuild some popup menu items. Does this offer some hint for you to more consistently reproduce it? Since it is still crashing for you on a new catalog, I am wondering if there are some user specific Lightroom presets that LR5 does not like. Try rename "C:\Users\<your user account>\AppData\Roaming\Adobe\Lightroom" to "C:\Users\<your user account>\AppData\Roaming\Adobe\Lightroom.old" and then see if you can get Lightroom 5 to crash again.

     
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    Jun 13, 2013 6:11 PM   in reply to simonsaith

    I renamed the "Lightroom" folder inside "C:\Users\Andy\AppData\Roaming\Adobe\" to "Lightroom.old." Naturally, my develop presets were de-linked. After sorting through about 700 photos on a gallery I created after renaming AppData's Lightroom folder, and flagging about 200 of them (using Loupe view under Library mode), it crashed while I was continuing to scroll using my L&R arrow keys.

     

    I used Method B to gather the crash dump file(s) this time.

    http://andyhasak.com/other/lrcrashdumps/lightroom_dump2.zip

     

    There is no specific action I take that causes it to crash. I could be scrolling through photos in the filmstrip in Loupe view, or applying a preset in Develop, or adjusting any of Develop's sliders, then the program crashes indiscriminately. If I edit for a while, then close/reopen the program, edit for a while, close/reopen, rinse and repeat, I can keep it from crashing. It never crashes immediately after I open, but seemingly only after a certain amount of activity. If I edit quick and hard, I can usually get it to crash 5-10 minutes after the program opens.

     
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    Jun 14, 2013 12:44 AM   in reply to ChopBam

    Two more thoughts: have you updated your graphics card driver? They are some of the buggiest software around IME. Also have you created a new prefs file free from LR4 stuff? LR tends to harvest stuff from any old prefs files it finds, rather than create a new one from scratch - to save us having to reorganise a new one. I've had to delete old prefs files or rename them to prevent LR doing this.

     

    I'm using Win8, i-3930K, 16GB ram, Quadro 2000, and not getting any crashes - yet!.

     

    Bob Frost

     
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    Jun 14, 2013 4:08 AM   in reply to OrionLeingod

    You are not alone.

    I have exactly the same situation.

    Win8/x64, 8 gig, GeForce 660 Ti, all software updated, LR5 installed with LR4 (into the other directory, of course), new and clear catalog for LR5 were created.

    Using arrow keys and rating "1" to "5" fast, it crashes very often - nearly every 75-100 photos.

     
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    Jun 14, 2013 5:02 AM   in reply to OrionLeingod

    Also have this issue on Win7 x64 while flagging/unflagging a large import of images.

     

    Will aim to get a dump file uploaded ASAP (will take a while on the connection here!)

     
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  • Currently Being Moderated
    Jun 14, 2013 6:39 AM   in reply to OrionLeingod

    dump file uploaded here, created by option A

     

    http://cdn.leask.org/6m/PC/lightroom.7z

     

    hope this is helpful, because the frquency of crashes is very bad :-(

     
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    Jun 14, 2013 9:44 AM   in reply to bob frost

    Yes and yes. GFX drivers are up to date and preferences are fresh. It is crashing still. Very strange.

     
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