I switched over to Lightroom 5 last night, and am trying to go through the current rather large amount of photos I need to edit and after about 50-100 photos LR crashes, with no error messages or anything. Windows just says its stopped working and starts trying to find a solution. I have tried reinstalling twice, and running as admin. Nothing seems to be working.
I really want to use LR5 as it seems faster on this older machine. Any help would rock.
Just want to add that I'm having the same problem with random crashes during culling. I've noticed that it is more likely to crash when i'm going back and forth quickly between photos and changing a rating. However, i've tried recreating a crash with no luck.
Basic system specs:
win 7 64
catalog hosted locally on a ssd
photos stored on a gigbyte NAS
During LR 5 beta I found a reproducable bug that if I adjusted development setting quickly upon loading a new photo (while loading was still displayed) LR would crash every time. That bug seems to have been fixed, but this current bug seems like it could be related.
I also installed LR5 yesterday.
I want to add as well, that I already tried resetting all my preferences. It reduced the frequency of the crashes, but they still disturb my editing flow in a serious way.
Did you start with a fresh catalog or did you bring over a LR 4 catalog? I went through a nice 12hr+ conversion process so I didn't have to rebuild my 350k image catalog. I wonder if that could be causing issues?
how do I do this? I don't get a crash report dialog. I tried to use these instructions to reset the crash reporter http://helpx.adobe.com/creative-suite/kb/changing-settings-crash-repor ter.html
However, searching in my LR5 folder (and all of my computer) does not turn up CrashReporterApp.exe
I have registered my product, and am opted in for the adobe experience program if that helps.
I was instructed to post the issue to Photoshop.com, and so I did.
Here's my thread, if you guys want to give it some love.
Sorry I fogot to mention that the Adobe Crash Reporter will only show up on Mac. On Windows, it is automatically handled through WER (Windows Error Reporting) service. The crash info goes to Microsoft. It sounds like the crash happens on Windows?
For technical people, please try this MS tool to generate and attach the crash dmp file http://www.microsoft.com/en-us/download/details.aspx?id=4060. That will give us more info.
Full screen mode is not involved. If you follow this link I posted earlier you'll see more details. It's a random crash, caused by no specific action. Only after a time of ordinary editing will it crash. Maybe it'll happen when I'm switching from one photo to the next, or applying the clone tool, or using the new radial filter, or adjusting exposure.
It doesn't ever seem to crash immediately after I open it, but only after a while. If I close and reopen LR periodically I can keep it from crashing, but this should not be a permanent workaround. Perhaps it is memory-related.
I'm not doubting you, but W7 is not listed in the "supported operating systems," and it won't install on my system. The files extracted fine, but the actual installer doesn't work.
Edit: here's the error message when I run setup.exe.
"This User Mode Process Dumper driver does not support this OS version."
did you try running the installer in compatability mode? right click on the .exe -> properties and you'll have some options for compatability and admin settings. I haven't had the opportunity to try on my win 7 machine.
Yeah I tried those things. However, I did find a folder on my machine located at
and it contains 13 crashdumps for LR in .wer format.
I zipped them up and uploaded to my personal website.
I'm assuming whoever is looking at the dumps knows how to handle .wer files, but I'm linking to an app that can view them, just in case.
Ok. If you actually tried it and it does not install, then it is a different matter. In my case, once it unzipped the file. It puts files under C:\kktools\userdump8.1\.
Then I use explorer to navigate to the folder. In my case, I have Windows 7 64bit setup. So I navigate to the 'x64' subfolder. Under that, run the 'setup.exe' to install. Then go to a command prompt in a terminal.
where <PID> is the process ID of the Lightroom 5 process that just crashed. You can find out the pid from the Windows Task Manager under the Proceses tab. If the PID column is not showing, you need to go to View>Select Columns... make sure the PID (Process Identifier) is checked.
That was the process I followed, all the way to running "setup.exe." This was when I encountered an error that said, "This User Mode Process Dumper driver does not support this OS version."
Perhaps this won't be an issue, though, since I found a native W7 folder for crashdumps, and uploaded them to my site in a .zip folder, linked above.
I also am unable to install on my windows 7 setup. I have x64 home premium. Running as administrator and in compatability mode with xp/ vista made no difference.
I uploaded crash files from the location that ChopBam found and they are hosted here:
A. How to create dump file on Windows 7 & Vista
1. Open "Control Panel > System and Security > Action Center" and do the following:
1) Click on "Maintenance"
2) On the bottom of dialog, Check for solutions to problem reports, click on "settings", and then select the option "Each time a problem occurs, ask me before checking for solutions"
2. When you encouter Lr crash, there will be a dialog popup with title of "Adobe Photoshop Lightroom has stopped working". please leave the dialog there and
1) Right clicke on the empty of task bar, from context menu bring up the "Task Manager": (start task manager)
2) Click on the "Processes" tab in the Windows Task Manager dialog.
3) Find the "Lightroom.exe" entry in the column named "Image Name".
4) Right-click on this entry and select "Create Dump File". The full dump file will be created and a dialog will be displayed indicating where the dump file is located.
5) Then switch back to dialog "Adobe Photoshop Lightroom has stopped working" , send report.
B. How to create mini dump file on Windows 7
1. From Start->Run, input "regedit" to start register table editor. navigate to the key of [HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting], set the "ForceQueue" value to 1
2. Reboot machine, (logoff and logon is enough).
3. Open Control Panel > System and Security > Action Center
1) Click on "Mainteniance"
2) On the bottom of dialog, click on "settings", and then select the option "Each time a problem occurs, ask me before checking for solutions"
4. Recreate the crash.
Note, when the "ForceQueue" value is 1, the "Adobe Lightroom has stopped working" dialog will not appear at the time of the crash.
5. Open Control Panel, top right, search control panel, input "Problem report"
and do the following:
1) "view all problem reports" (Control Panel\System and Security\Action Center\Problem Reports)
2) Find the problem you are interested in and double-click on the entry.
3) At the bottom of the resulting window, click on "View a temporary copy of these files", get crash dump files.
4) Copy to clipboard, get all event information, paste in a plain text file.
5) send dump file and the plain text to us.
You can use any method from above A and B.
Thank you for the instructions. After LR crashed today, I managed to create a very large .dmp file (about 1.6GB uncompressed). It zipped to around 800MB and I uploaded it to my personal site.
Edit: This was using Method A. I don't know of any other way to send dump files your way than through uploading to my site. Let me know if there is a better way.
Additionally, there is no "send report" option available on the "lightroom has stopped working" dialog window. Both options simply close it, while the first option "looks for solutions" first.
I can't seem to open the contents of the .dmp file in Notepad or Notepad++ to paste and save as plain text, since "the contents are too large for this editor" in both.
With upgrades of earlier versions of LR, I have found that deleting all previews, previews.db, rootpixels.db, and the acr cache, and then recreating them afresh can solve most problems I have had, including crashes. No idea why this works, or what can go wrong in an upgrade, but it is worth a try. I now routinely do this after upgrading a catalog. Just finishing off rendering my 1:1s - they do take a long while! If you want to get working quickly, just do the standard previews, and add 1:1s as necessary later.
make sure you try manually delete all previews from LR 4. I'm not sure if the fresh LR5 catalog would borrow from those old previews or not, but I've been crash free for 3-4 hours whereas yesterday I was crashing every 15 minutes. I'm still using my converted LR 4.4 catalog, but I deleted all previews (including everything else in the folder) ... I also rebooted my computer several times and installed a bunch of windows security updates, but I'm guessing the preview delete was the fix.
That's just the thing--there are no old previews. It's a fresh LR5 catalog pointing to a completely new set of cr2 files. There's nothing left over from LR4, because LR4 hasn't touched those photos in the first place. I'll let the techs look over the crash dump.
Thanks for the replies though.
Also, double check that you're harddrive has a decent amount of free space. Somehow through the setup up new catalogs, crash dump files and who knows what else I added 20+ gb to my ssd drive in one day.... LR crashed, and I happend to look at my hard drive and had 24kb free. I had over 40 GB of raw caches and temp files etc that I was able to delete.... Maybe LR5 is writing a bunch of temp stuff to the hardrive.
I've looked at the dump file. It seems that it crashed while you were doing something in the UI that requires Lightroom to rebuild some popup menu items. Does this offer some hint for you to more consistently reproduce it? Since it is still crashing for you on a new catalog, I am wondering if there are some user specific Lightroom presets that LR5 does not like. Try rename "C:\Users\<your user account>\AppData\Roaming\Adobe\Lightroom" to "C:\Users\<your user account>\AppData\Roaming\Adobe\Lightroom.old" and then see if you can get Lightroom 5 to crash again.
I renamed the "Lightroom" folder inside "C:\Users\Andy\AppData\Roaming\Adobe\" to "Lightroom.old." Naturally, my develop presets were de-linked. After sorting through about 700 photos on a gallery I created after renaming AppData's Lightroom folder, and flagging about 200 of them (using Loupe view under Library mode), it crashed while I was continuing to scroll using my L&R arrow keys.
I used Method B to gather the crash dump file(s) this time.
There is no specific action I take that causes it to crash. I could be scrolling through photos in the filmstrip in Loupe view, or applying a preset in Develop, or adjusting any of Develop's sliders, then the program crashes indiscriminately. If I edit for a while, then close/reopen the program, edit for a while, close/reopen, rinse and repeat, I can keep it from crashing. It never crashes immediately after I open, but seemingly only after a certain amount of activity. If I edit quick and hard, I can usually get it to crash 5-10 minutes after the program opens.
Two more thoughts: have you updated your graphics card driver? They are some of the buggiest software around IME. Also have you created a new prefs file free from LR4 stuff? LR tends to harvest stuff from any old prefs files it finds, rather than create a new one from scratch - to save us having to reorganise a new one. I've had to delete old prefs files or rename them to prevent LR doing this.
I'm using Win8, i-3930K, 16GB ram, Quadro 2000, and not getting any crashes - yet!.
You are not alone.
I have exactly the same situation.
Win8/x64, 8 gig, GeForce 660 Ti, all software updated, LR5 installed with LR4 (into the other directory, of course), new and clear catalog for LR5 were created.
Using arrow keys and rating "1" to "5" fast, it crashes very often - nearly every 75-100 photos.