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Full-text search in published project finding zero results for multiple-word entries

Jun 11, 2013 12:05 AM

[RH10, IE10, Windows 7]


I manage a large WebHelp project that has produced correct search results in the past. At some point the search function stopped finding results for entries of more than one word. For example, it won't find any results for "project plan" even though searching for either "project" or "plan" separately will correctly return results including the numerous pages containing either "plan project" or "project plan".


TCS support is having a look at the files. So far we have found that this occurs under Google Chrome as well as IE 10, and also that the same error occurs if we publish to FlashHelp.


BTW, I have another similarly configured project that does not display this error.


I was hoping someone might have encountered this and can suggest a fix.




  • Currently Being Moderated
    Jun 11, 2013 8:33 AM   in reply to Alberti

    Hi there


    Do you have any baggage files? Particularly PDF or Word documents?


    I think I've seen recent incidents where an errant Baggage file was causing Search to fail.


    Cheers... Rick

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