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rodger007
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product will not run on my computer

Jun 11, 2013 7:44 AM

Newly installed product will not run on my computer, windows 7, 64 bit. HELP

 
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  • Currently Being Moderated
    Jun 11, 2013 8:11 AM   in reply to rodger007

    These questions below may be for a different product... but the information you need to supply is the same, for the products you use

    -Information FAQ http://forums.adobe.com/message/4200840

     
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  • Currently Being Moderated
    Jun 11, 2013 8:30 AM   in reply to rodger007

    rodger007

     

    Please specify what version of Premiere Elements is installed on your computer and will not run on Windows 7 64 bit? Premiere Elements 11 or other?

     

    Please detail how it does not run

    a. Cannot get to Welcome Screen

    b. Cannot open a new or existing project

    c. Crashing after the project is opened.

    d. If your project cannot be opened, what does the launch stop on?

    e. Other

     

    The answers will be in the details.

     

    More details on computer...processor, installed RAM and available RAM and free hard drive space.

     

    Do you have QuickTime installed on your computer with Premiere Elements and are you running Premiere Elements from a User Account with Administrative Privileges?

     

    We will be watching for your follow up.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Jun 11, 2013 11:12 AM   in reply to rodger007

    rodger007

     

    What caught my attention was the available RAM being only 1.360. GB.

     

    The Adobe System Requirement give 2 GB RAM. Not sure if that is installed or available.

    http://www.adobe.com/products/premiere-elements/tech-specs.html

     

    Since you have Premiere Elements 11 running on Windows 7 64 bit, Premiere Elements 11 should be a 64 bit application that can take full advantage of the 64 bit system resources. But, you only have 3 GB installed RAM. Can you increase that to at least 4 GB?

     

    Do you have a lot of resource demanding programs on this new computer?

     

    ATR

     
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  • Currently Being Moderated
    Jun 12, 2013 7:35 AM   in reply to rodger007

    As ATR points out, a total of 3GB installed RAM is barely enough to run Win-64. There is not enough RAM to run programs.

     

    Increasing the installed RAM to 4GB might get the program to also run, along with the OS, but I would explore filling up the RAM slots. Depending on your MoBo, you should be able to bump that up to about 8/12GB, and that will help the OS and any programs.

     

    I would also use this time to investigate whether you have the latest video driver for your video card. I recommend going to the nVidia, or AMD/ATI Web site, plug in your video card's details, plus your OS details, and check for a newer video driver. If there is on, download and install that. The PrE GUI (Graphic User Interface) requires a strong interface with the video driver (more than most other programs), and if the video driver is obsolete, that will often cause PrE to fail to launch.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Jun 12, 2013 10:26 AM   in reply to rodger007

    rodger007

     

    We will be looking forward to your results.

     

    How many slots do you have for memory modules on your computer motherboard?

     

    ATR

     
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  • Currently Being Moderated
    Jun 12, 2013 11:16 AM   in reply to rodger007

    rodger007

     

    Here is more information if needed on Lenovo G560 and its slots for memory modules

    http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/Memory-slots-on- Lenovo-G560/ta-p/390059

     

    Based on that information, you have 2 slots. Each slot can contain only one memory mode and that memory mode can be of the type 1 GB, 2 GB OR 4 GB. Since you say that you now have 3 GB, I am guessing that you have a 2 GB memory module in one slot and a 1 GB memory module in the other.

     

    So, if you buy a 4 GB memory module, you will need to remove the memory module already in one of the slots...to give you 6 GB installed... use the 2 GB module that you have in one and the new 4 GB module. The 1 GB memory module is removed.

     

    Better, yet consider buying two 4 GB memory modules and inserting one into one slot and the other in the other slot.

     

    Please let me know if you need clarification on anything that I have written.

     

    Thanks.

     

    ATR

     

    Add On...I have the G580 and upgraded the memory to 8 GB RAM installed.

    I let Windows  take charge of managing the memory.

     
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  • Currently Being Moderated
    Jun 12, 2013 1:50 PM   in reply to rodger007

    rodger007

     

    After you get the 8 GB RAM installed in your G560, you can check it out...

     

    Start

    Search field...type in System Information

    then follow

    Performance Information Tools

    Advanced Tools

    View Advanced System Details in System Information

     

    In my G580 with several computer projects in progress, I see

    Installed Physical Memory (RAM) = 8.00 GB

    Total Physical Memory = 7.80 GB

    Available Physical Memory = 4.68 GB

    Total Virtual Memory = 15.6 GB

    Available Virtual Memory = 12.3 GB

    Page File Space = 7.80 GB

     

    Right now Windows is set to manage the memory.

     

    Watching for and wishing for your success.

     

    Thanks.

     

    ATR

     
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