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Jonas Calhoun
Currently Being Moderated

CS6 Mac ML crashing on launch.

Jun 12, 2013 10:10 AM

Hello, I have a perpetual license version of PS CS6 Extended. After the latest update, I'm now getting this error in the console when launching, and it crashes after the splash screen:

 

 

6/12/13 11:02:08.014 AM Adobe Photoshop CS6[68165]: unable to find nib named: AdobePIPDialog in bundle path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobePIP.framework/Resources

6/12/13 11:02:08.014 AM Adobe Photoshop CS6[68165]: *** Assertion failure in -[PhotoshopNSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didE ndSelector:contextInfo:], /SourceCache/AppKit/AppKit-1187.39/AppKit.subproj/NSApplication.m:392 0

6/12/13 11:02:08.024 AM Adobe Photoshop CS6[68165]: NSAlert is being used from a background thread, which is not safe.  This is probably going to crash sometimes. Break on void _NSAlertWarnUnsafeBackgroundThreadUsage() to debug.  This will be logged only once.  This may break in the future.

6/12/13 11:02:08.191 AM ReportCrash[68172]: Saved crash report for sniffer_gpu[68171] version ??? to /Users/****/Library/Logs/DiagnosticReports/sniffer_gpu_2013-06-12-110 208_****.crash

6/12/13 11:02:10.197 AM com.apple.launchd.peruser.502[181]: ([0x0-0x9d19d1].com.adobe.Photoshop[68165]) Job appears to have crashed: Abort trap: 6

6/12/13 11:02:10.357 AM ReportCrash[68172]: Saved crash report for Adobe Photoshop CS6[68165] version 13.0.0 (20120315.r.428) to /Users/****/Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2013-06-12-110210_****.crash

 

Any ideas? It's obviously completely unuseable right now.

 

Thanks,

Dan

 
Replies
  • Currently Being Moderated
    Jun 12, 2013 10:55 AM   in reply to Jonas Calhoun

    That shows that the GPU sniffer crashed - due to bugs in the driver code, problems with the OS install, or a problem with your video card.

     

    Also, that's just the console log - to get more information, we'd need to see the actual crash reports.

     
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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
    Currently Being Moderated
    Jun 12, 2013 10:51 AM   in reply to Jonas Calhoun

    I think that just says that the update installer didn't find a suitable version to upgrade from - which makes sense since you've already installed the update.

     

    Problems with your display driver et. al. may mean your Mac's OS needs to be updated.

     

    Sorry for a most basic question, but...  Have you rebooted recently?

     

    -Noel

     
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  • Currently Being Moderated
    Jun 12, 2013 10:56 AM   in reply to Jonas Calhoun

    The installer error means that it can't find files that should be installed -- something has been moved or deleted.

     
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  • Currently Being Moderated
    Jun 12, 2013 1:18 PM   in reply to Jonas Calhoun

    It only depends on the video card drivers and OS OpenGL libraries.

     

    And, again, to determine more we need to see the actual crash report.

    Ignore the OS nib error, you're looking for details in the wrong place.

     
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  • Currently Being Moderated
    Jun 12, 2013 1:27 PM   in reply to Jonas Calhoun

    I had same problem with the same error code  U44M2P7.

    It was soved with the following steps:

     

     

    DEACTIVATE YOUR INSTALLED VER OF PS6

     

    DEINSTALL PS6

     

    REINSTALL CS6 USING THE CREATIVE CLOUD AS SOURCE.

     

    WHEN IT IS INSTALLED RUN IT AND GO TO HELP>UPDATE.

     

    YOU SHOULD HAVE VER 13.1.X

     

    vince

     

    Message was edited by: vinsolo

     
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  • Currently Being Moderated
    Jun 12, 2013 1:30 PM   in reply to Jonas Calhoun

    First, go install the Photoshop updates.  You're running 13.0.0.

     
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  • Currently Being Moderated
    Jun 12, 2013 1:53 PM   in reply to Jonas Calhoun

    On MacOS, you should have version 13.0.5.

     

    The updater error indicates that files are missing - you may need to uninstall and reinstall Photoshop.

     

    And the sniffer crash is definitely in Apple's drivers.  Either you have an OS problem, or a bad video card.

     
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  • Currently Being Moderated
    Jun 12, 2013 2:03 PM   in reply to Jonas Calhoun

    Jonas,

     

    then, in that case, use the DMG file or CD source and run the install (a "perpetual" install).

     

    Then run the reinstalled app, Wait about 30 seconds white the app "calls home" then go to

     

    HELP>UPDATE. You should then have the latest update available on Mac sans CC.

     

    vince

     
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  • Currently Being Moderated
    Jun 12, 2013 2:14 PM   in reply to Jonas Calhoun

    I don't know. I am using iMac 10.8.3 and, unless it is damaged in some way, that video is more than adequate.

     

    Good luck,

     

    vince

     
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  • Currently Being Moderated
    Jun 12, 2013 2:40 PM   in reply to Jonas Calhoun

    Don't know that for sure. Perhaps installing from the CD might have allowed it to be updated to 13.0.5. I cannot remember but I think that 13.0.5 was to fix a bug, Perhaps some one else can answer that.

     

    vince

     
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  • Currently Being Moderated
    Jun 12, 2013 2:40 PM   in reply to Jonas Calhoun

    The Updates function is notoriously useless. Many people are still running version 13.0 because Updates tells them that they're up to date. Here's a link to the 13.0.5 update that you can download and run:

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=5578

     
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