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jweed10580
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help with chosing the right folder to open

Jun 12, 2013 1:21 PM

Tags: #premiere_elements_11

when i go to open elements it gives me options like 32 bit and 64 bit but it also has some c7 or 7 file that i can't open. is there anydifference between the 64 bit folder and the 7 folder, because the 7 folder has a lot more kb of data in it. I have a new computer with windows 8

 
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  • Currently Being Moderated
    Jun 12, 2013 1:29 PM   in reply to jweed10580

    jweed10580

     

    Given that you have a new computer, Windows 8. Is that a 32 bit or 64 bit system?

     

    What version of Premiere Elements are you opening and where?

     

    By any chance are you involved in downloading/installing/using the free 30 day tryout of Premiere Elements 11 from Adobe?

     

    Based on

    when i go to open elements it gives me options like 32 bit and 64 bit but it also has some c7 or 7 file that i can't open.

     

    I have not been able to focus in on where you are. If you cannot explain, would it be possible to post a screenshot of these options that you are facing involving 32 bit or 64 bit as well as c7 or 7 file?

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Jun 12, 2013 3:02 PM   in reply to jweed10580

    jweed10508

     

    If your Windows 8 is 64 bit, then target choice for 64 bit system.

     

    Please check out the instructions for the download. Typically there is an Adobe Download Assistant (smaller file) that needs to be downloaded and installed before the major download for Premiere Elements 11 (about several GB large).

     

    Did you select a command such as "open files after download" before you started the download? It may be that you did not, resulting in your present situation. Whatever the case....

     

    If you have found a program to unzip your downloaded files, then open the unzipped folder(s) and look for the Setup.exe file. Clicking on the Setup.exe file will initiate the installation process. For now I would accept the default locations for the installation.

     

    Please check out the above and let us know how you are processing.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Jun 12, 2013 4:04 PM   in reply to jweed10580

    It used to be that you downloaded a .exe file and a .7z file. You ran the .exe file and it automatically decompressed the .7z and ran setup automatically. You never needed to manually decompress the .7z file.

     

    Nowadays though they have a separate installer program you download first.

     

    Try downloading again from http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements& loc=us. The installer program should ensure the correct download and installation of the 64-bit version for you and offer you the chance to enter your serial number if you have already purchased the product.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children.

     
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  • Currently Being Moderated
    Jun 12, 2013 5:07 PM   in reply to jweed10580

    jweed10580

     

    Where are you downloading Premiere Elements 11 from

    (a) the section of the Adobe web site/Downloads/Premiere Elements 11

    (b) some sales page on the Adobe web site

    (c) other

     

    You seem to have overcome download problems that I ran into.

    (a) the Adobe Download Assistant wanting to updated and, when I said yes to update, I got the message that the Adobe Download Assistant was already up to date

    and

    (b) download refusal, telling me that I did not have enough RAM for the download (I have 8 GB RAM installed and about 6 GB available.) When asked what folder I wanted the download to go into, I opted for a new Desktop one. I discovered if I selected a Documents location for the folder, the download moved forward.

     

    But I did not run into this zipped folder business that you have. And, I have downloaded Premiere Elements tryout within the last two weeks. I did not have to unzip any download folder, the process was automatic after download.

     

    Please keep us updated on your progress.

     

    Thanks.

     

    ATR

     
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