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trying to activate cs6 and need help please

Jun 13, 2013 8:18 PM

i just spent an hour with this dude in india trying to activate cs6 production premium academic

 

i am trying to 'offline' activate my editing rig because it's too heavy to move to internet

 

also i installed the trial version of cs6 production premium

and tried to activate that with the academic serial numbers (because it installed correctly and the updates, too)

 

i got the REQUEST code:  when you type it into the activation page do you use the spacebar between each set of 4 characters?

                                          are the 0's upper case letter o's or are they zeros?

 

we tried all sorts of combinations and nothing works so i'm supposed to wait 4-5 hours  until licensing/activation people get into the office...

 

does anyone have any help or advice on this please?

 

thanks again,

 

j

 
Replies
  • Currently Being Moderated
    Jun 13, 2013 8:24 PM   in reply to tfi productions 44

    This forum is mostly other users, with an Adobe employee "sometimes"

     

    But, I don't think anyone here is going to be able to help with install/activation issues

     

    In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know

     
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  • Currently Being Moderated
    Jun 14, 2013 2:40 PM   in reply to tfi productions 44

    Hi J

    I believe your activation issue was resolved by contacting our support.

     
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  • Currently Being Moderated
    Jun 15, 2013 7:34 AM   in reply to tfi productions 44

    >editing rig because it's too heavy to move to internet

     

    Since there have been bug fix updates, you will need to get the update files to your computer

     

    Either by using a different computer and a USB flash drive, or by buying a LONG network cable

     

    All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

     
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