i just spent an hour with this dude in india trying to activate cs6 production premium academic
i am trying to 'offline' activate my editing rig because it's too heavy to move to internet
also i installed the trial version of cs6 production premium
and tried to activate that with the academic serial numbers (because it installed correctly and the updates, too)
i got the REQUEST code: when you type it into the activation page do you use the spacebar between each set of 4 characters?
are the 0's upper case letter o's or are they zeros?
we tried all sorts of combinations and nothing works so i'm supposed to wait 4-5 hours until licensing/activation people get into the office...
does anyone have any help or advice on this please?
This forum is mostly other users, with an Adobe employee "sometimes"
But, I don't think anyone here is going to be able to help with install/activation issues
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know
hello John, thank you so much for the phone number
i'll give them a call
do you think i messed up by trying to activate a cs6 trial with academic version serials?
when activating do you know if you use upper case letter o's or zeros?
hello, yes indeed i got the cs6 activated today and am very happy
i had a great time chatting with adobe india
and it turns out that it was my mistake: with the request code for offline activation
being soooooooooooooooooooooooooooooooooooooooooooooooooooooooooo long
i made 2 mistakes in capitalization and misread a 0 for an O
i am grateful for the people that helped me and were patient...
i am very pleased
have a great weekend everybody...
>editing rig because it's too heavy to move to internet
Since there have been bug fix updates, you will need to get the update files to your computer
Either by using a different computer and a USB flash drive, or by buying a LONG network cable
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/