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picaresque_maike
Currently Being Moderated

Jagged lines with Cintiq 24HD, Photoshop CS5, other programms are fine

Jun 14, 2013 1:24 AM

Tags: #photoshopcs5 #windows7 #jagged_lines #24hd #cintiq24hd

Setup: Windows 7, CS5, CIntiq 24HD

 

Hello,

 

I just bought a Cintiq 24HD and tested it in Photoshop CS5. Unfortunately the lines are jagged. (I'm using the brushtool and on my wacom intous 3 everything was fine.)

This only appears in PS, Painttool Sai is fine and has great line quality.

 

At first I thought it might be the second monitor, as this was mentioned in forums, but I moved and unplugged it and nothing happend. I tried other solutions as well like unabeling windows tablet components etc.

 

Does anyone have an idea, what that might be?

 

Thank you!

 
Replies
  • Trevor Dennis
    5,868 posts
    May 24, 2010
    Currently Being Moderated
    Jun 14, 2013 1:43 AM   in reply to picaresque_maike

    How big are the tool icons?  If they are huge, then probably a screen res setting.   Does the driver have application specific settings?

     
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  • Trevor Dennis
    5,868 posts
    May 24, 2010
    Currently Being Moderated
    Jun 14, 2013 3:21 AM   in reply to picaresque_maike

    Just had a quick scout round, and it looks to be a commone problem:

     

    http://forum.wacom.eu/viewtopic.php?f=3&t=13064&start=0

    http://forum.wacom.eu/viewtopic.php?f=3&t=13064&start=20

     

    A long post

    http://forum.wacom.eu/viewtopic.php?f=3&t=14584

     

    A very odd workaround at

    http://www.fixya.com/support/t13794243-unwanted_jagged_lines_in_photos hop

     

    But a recurring fix seems to revolve around the physical monitor position, and how you have that set in Windows.  There is also a recurring theme around it happening more on one side of the display than the other, which sounds a wee bit like interferrance from a speaker magnet, perhaps, but would that be specific to Photoshop?  I can't think why.

     

    This one looks promising

    http://answers.yahoo.com/question/index?qid=20121016205849AAHM0gp

     

    Please let us know if and how you fix it.  A Cintiq 24HD Touch is definitely on my wish list.

     
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  • Trevor Dennis
    5,868 posts
    May 24, 2010
    Currently Being Moderated
    Jun 14, 2013 4:55 PM   in reply to picaresque_maike

    Hmmm...  I'm sort of glad you sorted it out, but I was going to suggest that you gave it to me if you couldn't.    It's a useful thread though.  I had no idea these tablets were so prone to these problems, and I would love to get one.

     

    Out of interest, how do you incorperate the Cintiq into your non graphics work?  Where does it go, and where and how do you access your keyboard, for instance.  I am having problems visualising how it will work, and I do not want to spend that sort of money without a good plan.

     
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  • Currently Being Moderated
    Feb 4, 2014 10:33 AM   in reply to picaresque_maike

    I'm still having this problem and it's not isolated to the Cintiq.  I'm using an Intuous5.  This is a bug in Photoshop.  I've seen this for years from the very beginning of Photoshop.

    Most people will probably not notice or will adapt to other workarounds that seem clunky to me since this has been a known problem for years.  I've used different tablets, different versions of Photoshop,

    different PC setups, different drivers etc.

     

    Other programs have seem to figure this out.  Autodesk's sketchbook Pro, Corel Painter, ArtRage, Gimp etc...  I usually end up having to start a base drawing there first and import into Photoshop afterward not ideal.

     

    Adobe please help resolve this. 

     
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  • Currently Being Moderated
    Feb 5, 2014 11:16 AM   in reply to picaresque_maike

    Not sure if this'll help, but if you're using a Cintiq, try this: http://helpx.adobe.com/photoshop/kb/paint-strokes-look-wobbly-photosho p.html

     
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  • Currently Being Moderated
    Feb 5, 2014 11:27 AM   in reply to tinaTS

    Hi Tina,

     

    I only included this video to show the behavior I’m receiving.  Sometimes it helps seeing it in action.  I’m on a Wacom Intuos5.

     

    Similar in behavior, but different in the sense that right out of the box it’s jagged and stepped.

    Our studio of 15 all have this same effect with slightly different equipment.  Dell’s, Mac’s running Win7 and homebuilt machines running Win7.

    To eliminate hardware like Wacom drivers and tablets I completely removed the hardware and uninstalled drivers and using a mouse we still

    get this behavior.

     

    Adobe is looking into it, but I’ve seen this for years…  We did try using a Mac and native Mac Photoshop and the issue was not there.

    Also to eliminate the possibility of some network conflict we disconnected Ethernet and network and restarted Photoshop, but still persists.

     

    I suspect a bug on the Windows side, however Adobe is having trouble replicating.

     

    There’s nothing special about the hardware and no plugins or add-ons are included with Photoshop everything’s default.

     

    If I learn something from Adobe support I will let you know…

     

    Thanks

     

    Curt

     
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  • Currently Being Moderated
    Feb 5, 2014 11:29 AM   in reply to c.aumiller

    Also more than anything to point out that this isn't just isolated to the Cintiq's.

     
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