Setup: Windows 7, CS5, CIntiq 24HD
I just bought a Cintiq 24HD and tested it in Photoshop CS5. Unfortunately the lines are jagged. (I'm using the brushtool and on my wacom intous 3 everything was fine.)
This only appears in PS, Painttool Sai is fine and has great line quality.
At first I thought it might be the second monitor, as this was mentioned in forums, but I moved and unplugged it and nothing happend. I tried other solutions as well like unabeling windows tablet components etc.
Does anyone have an idea, what that might be?
Screen resolution definitely isn't the issue.
The wacom driver has application specific settings, but also those are not the issue since the problems occur wether or not application specific settings have been made or not. We tried that also with up to date as well as older versions of the wacom driver package.
OpenGL support is on. Linesmoothing in the brush options also does not affect this problem.
There are also no usage spikes visible for cpu/ram/gpu prior to or while the jagged lines are being drawn.
Also shutting down all "unnecessary" software prior to using photoshop - and by all i also mean system services that are set to auto start by windows - did not affect the issue in any way. So signal input/interpretation interference by other software can be ruled out to a certain degree as well.
Thanks for any further suggestion you might have.
Just had a quick scout round, and it looks to be a commone problem:
A long post
A very odd workaround at
But a recurring fix seems to revolve around the physical monitor position, and how you have that set in Windows. There is also a recurring theme around it happening more on one side of the display than the other, which sounds a wee bit like interferrance from a speaker magnet, perhaps, but would that be specific to Photoshop? I can't think why.
This one looks promising
Please let us know if and how you fix it. A Cintiq 24HD Touch is definitely on my wish list.
Unfortunately I tried all of this already. Nothing worked yet. I'm currently trying to install a testversion of CS 6 on one of my older pcs to test if this is a bug in the CS5 version of photoshop. I will write later if this worked.
It would seem that Photoshop had trouble recognizing my Radeon HD7950 graphics card. For unknown reasons after switching openGL on and of again it recognized it and now everything is fine.
Man, I'm really glad I don't have to send this big baby back to the shop!
Hmmm... I'm sort of glad you sorted it out, but I was going to suggest that you gave it to me if you couldn't. It's a useful thread though. I had no idea these tablets were so prone to these problems, and I would love to get one.
Out of interest, how do you incorperate the Cintiq into your non graphics work? Where does it go, and where and how do you access your keyboard, for instance. I am having problems visualising how it will work, and I do not want to spend that sort of money without a good plan.
I actually had a hard time finding people who have this problem, it's not super common I think. My boyfriend suggested that I turn off openGL to see if it might be the graphics card, and then I saw that the field for the graphics card was empty.
I'm a professional illustrator, so I'm working on it the whole day and I have a really big table, which means I don't have to put it somewhere else when I'm done. The keyboard problem: It depends, how you work on it.If you have it in the upright position (kinda like a monitor) it fits really well under the tablet.If you have it angeled like a drawing table on your lap the keyboard needs to go on the side, which is not really comfortable. But as I don't have to use it so much, as I use the buttons of the cintiq for drawing shortcuts, it's not such a big deal.One thing that's not so good though is that there are no real steps between the upright and the angeled position. I would have really liked a middle one. Otherwise it's great, no line quality problems rigth now.