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abekutter
Currently Being Moderated

Why no edits?!

Jun 14, 2013 7:28 AM

Just set up a brand new Imac and have experienced multiple serious issues to the point where I'm wondering if CS is a good product at all.

 

I upgraded to the creative cloud in the belief that any bugs I was experiencing had been worked out. My first install on this maxed-out Imac was 5, but it was a 10 in terms of problems.

 

As of yesterday, I've experienced freezes, failure to play back, lost settings, baffling returns to normalcy, and, oh yeah, IT WONT EDIT!

 

Not in PP mode, not in FCP mode, nothing.

 

I've searched help, I've searched the Cow, etc, bupkus.

 

I'm getting desperate enough to consider reaching out to the boys in Delhi, but after about 16 hours on the phone and chat with them, I know they are attentive, nice enough, and virtually useless.

 

So how do I make this NLE actually CUT?

 

New install, Cloud 6, Imac pimped.

 

Yes, the tracks are selected in the TL.

 
Replies
  • Currently Being Moderated
    Jun 14, 2013 7:40 AM   in reply to abekutter

    Not in PP mode, not in FCP mode, nothing.

    Are you saying that keyboard shortcuts for editing operations aren't working?  Or is your mouse equally crippled?

    Yes, the tracks are selected in the TL.

    But is the Timeline Panel itself active -- highlighted with an orange border?  Timeline-specific shortcuts won't work if that panel isn't active.

     

    Jeff

     
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