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Why won't Photoshop plugin for CR2 files update successfully?

Jun 14, 2013 6:00 PM

Tags: #cr2



I can't open CR2 files from my Canon EOS Rebel XSI.  I get the warning "Photoshop cannot open this file.  If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via > Help > Updates."


So I go to Help >Updates and update, but then get the warning that "Some components of the following products could not be updated."  Listed is the PS icon and a plugin icon.


I have Lightroom and PS.   It used to work before in PS.  I don't know what is happening now but it is really holding me up.



  • Currently Being Moderated
    Jun 14, 2013 7:12 PM   in reply to OddFX

    This forum is only to discuss how the forums operate, not products

    If you go to the Forums Index

    You will be able to select a forum for the Adobe product you use

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  • Currently Being Moderated
    Jun 15, 2013 10:09 AM   in reply to OddFX

    It is likely that your Canon's CR2 files require a newer version of ACR (Adobe Camera RAW) module, than you have.


    There are two choices for me:


    I can Move your post to the ACR Forum, or to the Photoshop Forum. As you are using Ps, and that IS a very active forum, dealing with a lot of ACR issues. I will Move it there. Your links and any e-mail subscriptions will follow perfectly.


    Good luck,



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