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OddFX
Currently Being Moderated

Why won't Photoshop plugin for CR2 files update successfully?

Jun 14, 2013 6:00 PM

Tags: #cr2

Hi,

 

I can't open CR2 files from my Canon EOS Rebel XSI.  I get the warning "Photoshop cannot open this file.  If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via > Help > Updates."

 

So I go to Help >Updates and update, but then get the warning that "Some components of the following products could not be updated."  Listed is the PS icon and a plugin icon.

 

I have Lightroom and PS.   It used to work before in PS.  I don't know what is happening now but it is really holding me up.

 

Thanks.

 
Replies
  • Currently Being Moderated
    Jun 14, 2013 7:12 PM   in reply to OddFX

    This forum is only to discuss how the forums operate, not products

    If you go to the Forums Index http://forums.adobe.com/index.jspa

    You will be able to select a forum for the Adobe product you use

     
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  • Currently Being Moderated
    Jun 15, 2013 10:09 AM   in reply to OddFX

    It is likely that your Canon's CR2 files require a newer version of ACR (Adobe Camera RAW) module, than you have.

     

    There are two choices for me:

     

    I can Move your post to the ACR Forum, or to the Photoshop Forum. As you are using Ps, and that IS a very active forum, dealing with a lot of ACR issues. I will Move it there. Your links and any e-mail subscriptions will follow perfectly.

     

    Good luck,

     

    Hunt

     
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