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Video and audio are not in sync. How do I fix it?

Jun 15, 2013 8:34 PM

Tags: #problem #help #adobe #video #audio #premiere #elements #11 #problems

I recently bought the Adobe Premiere Elements 11 Video Editing Software and after using it one time most of my videos are not synced with their audio. The audio seems to be fine, but the video keeps on speeding up and slowing down. It is very stressfull. I would love to get back to my video editing as soon as I can. Please Help!

  • Currently Being Moderated
    Jun 15, 2013 8:39 PM   in reply to danii12345

    Welcome to the forum.


    You will need to provide more information for anyone to volunteer help.  Details like where the videos came from, what were they edited with and what kind of computer are you using are important. 

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  • Currently Being Moderated
    Jun 15, 2013 8:40 PM   in reply to danii12345

    Step 1 - exactly what are you editing?

    Read Bill Hunt on a file type as WRAPPER

    What is a CODEC... a Primer

    What CODEC is INSIDE that file?

    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing

    For PC or

    For Mac


    Step 2 - how did you get your (unknown) video into PreElements?

    Importing Video

    -and project settings


    Other - lots more information about the program

    Online User Guide

    -Page to download current PDF


    Saving & Sharing

    -Sharing to DVD or BluRay

    -Sharing for Movies

    -Sharing for Computer


    Steve's Basic Training Tutorials... steps are the same for several versions

    -start at

    -v11 11200/

    -All 51529724/


    -and p-elements-9-pse9.html

    -and iere-elements-7-and-8.html


    FAQ faq

    TIPS tips

    Another help site or


    And finally... when you ask a question, the information you need to provide to help people help you

    These questions below may be for a different product... but the information you need to supply is the same, for the products you use

    -Information FAQ

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  • Currently Being Moderated
    Jun 15, 2013 9:11 PM   in reply to danii12345



    I would like to offer some suggestions, but before I can do that, as suggested by others, more information is needed.


    The specific questions that I need answers for are the following:


    a. What are the properties of your source media including video and audio compression, frame size, frame rate (interlaced or progressive), file extension, pixel aspect ratio, etc.?

    If you do not know, the free MediaInfo program can give you a properties readout.

    or, if you give the brand/model of your camera and the settings used, we can figure that out.


    b. What is the project preset that you or the program is setting for the program? That project preset should match the properties of the source media. If the project is doing the task, it may or may not be correct based on the video properties of the first video clip dragged to the Timeline. To determine what is being set by the program, if you are not doing the setting yourself, check out Edit Menu/Project Settings/General for Editing Mode, Timebase, and Frame Size. If it does not match up with the properties of your video, you can set the project preset via File Menu/New/Project before you import your video into the project.


    c. Where are you observing this out of sync and/or speed changing of the audio...while trying to view the Timeline content in the Edit Mode Monitor or when you are trying to watch an export of that Timeline on the computer or standalone player? Whatever the case, please give as much details as possible.


    d. When you drag your file to the Timeline for the first time with the project settings that you have been using, what do you see over that Timeline content - no colored line, orange line or other? If you see an orange line, do you Render the Timeline content by pressing the Render button, the Enter Key of the computer main keyboard, or by going to Timeline Menu/Render Work Area? After you do that, does the playback seem any better in any respects?


    With the above information, we will try to work with you to resolve the issue. In your details, please include the computer operating system on which your Premiere Elements 11 is running.


    Thank you.



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  • Currently Being Moderated
    Jun 15, 2013 9:19 PM   in reply to danii12345



    I did not see your latest post until after I had posted my line up of questions.


    Thanks for the information supplied.


    So now we know that you are working with Premiere Elements 11 on Windows 8, assumed 64 bit.


    Your video is from the Samsung Galaxy S3. We still do not know the properties of that video. Please see what you can find out according to property readout resources that I mentioned. I will head online to see what I can find out about that phone's video properties.


    One of the problems may be that the program is not recogizing the properties correctly and is offering you the default of 1080i. Are you setup for PAL or NTSC?


    Everyone usual invokes the variable frame rate of many of these cell phones videos as the cause of problems in Premiere Elements. But we must weigh all factors.


    Please review my prior post and offer any additional information as requested.





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  • Currently Being Moderated
    Jun 15, 2013 9:38 PM   in reply to danii12345



    I will be signing off in a few moments.


    What I found online suggests that you are shooting 1080p30 with your Samsung Galaxy S3 cell phone. If that is the case, then check your Premiere Elements 11 project setings (Edit Menu/Project Settings/General) to make sure that those settings are for 1080p30 (Editing Mode =

    DSLR; Timebase = 30.00 frames/sed; Frame Size = 1920 1080).


    Assuming a NTSC setup, your project preset should be




    DSLR 1080p30


    If you have dragged that video to the Timeline and you do not see the correct project settings, then you set the project preset yourself before you import the video. To do that

    File Menu/New/Project, making sure that you have a check mark next to "Force Selected Project Settings on this project" after you select the appropriate DSLR setting.

    Then back in the workspace, import your media with Add Media/Files and Folders (since I recall you saying that you have saved your files to the hard drive)


    That us see if those details resolve the issue if not be will need to look at other factors.





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    Jun 15, 2013 10:10 PM   in reply to danii12345



    Still have not signed off...any minute.


    But saw your reply and wanted to reply with a quick note.


    Please try to set up the project as I have suggested with you doing the project preset yourself.



    a. Open a new project

    b. Go immediately to File Menu/New/Project

    c. Set the project preset for (assuming NTSC setup) NTSC/DSLR/1080p/DSLR 1080p30. Before you close out of there, make sure to put a check mark next to "Force Selected Project Setting on this Project".

    d. Go back to the Premiere Elements workspace and use Add Media/Files and Folders to bring your video into Project Assets and from there drag the video to the Timeline. I would not expect that there should be an orange line over the Timeline content. Let us see. If an orange line, then Render and let us know the results.


    Once we rule in or out the project settings as contributing to the problem, we can move onto to other means to address the out of sync audio, especially if a variable frame rate is involved in your cell phone's video recording.


    Until later in the morning.



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  • Currently Being Moderated
    Jun 16, 2013 8:19 AM   in reply to danii12345

    Thank you for that info.


    To try and rule out the variable Frame-Rate (FPS), that is common in some cellphone cameras, can you run one of your MP4 files through MediaInfo ( to check what the FPS Frame-Rate is?


    When you stated upthread, that the Video was "speeding up and slowing down," that is a red flag for me, that you might be dealing with variable FPS material. If not, then there will be other possible issues to address, but that would be the first thing that I would investigate.


    Good luck, and please let us know a bit more,




    PS - MediaInfo is for the PC, and if another user found this thread, but were on a Mac, then Media Inspector would be a good utility to gather information on the MP4 files.

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  • Currently Being Moderated
    Jun 16, 2013 8:25 AM   in reply to danii12345

    You MAY have the same problem as iPhone video


    Iphone won't edit easily because it uses a variable frame rate

    - A fix in message #22

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  • Currently Being Moderated
    Jun 16, 2013 12:58 PM   in reply to danii12345

    Hm-m, not sure what the phone-camera mfgrs. were thinking on variable Frame-Rate, but that does make editing tough. The footage plays well on the phone-cameras, but not so well elsewhere.


    Now, many users, with variable Frame-Rate MP4's have had success by using Apple's QuickTime Pro (a US $29 upgrade/unlock), to "convert" that material to a fixed Frame-Rate MOV, or MP4. There are probably other conversions options, but that is the one that seems to yield the most success.


    Maybe others have better ideas for you?


    Good luck,



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    Jun 16, 2013 2:09 PM   in reply to danii12345



    Apparently the discussion has jumped over getting the project settings that I requested ruled in or out as a factor in what you have been getting.


    Please try to supply that information when you get a chance before or at the same time that you explore the variable frame rate angle.


    The matter of variable frame rates is a popular one for explaining away the behavior of cell phone video in Premiere Elements, but it is not always the answer. It seems more indicated in those cases where out of sync audio was reported as part of the syndrome. I have recently looked at cell phone footage from iPhone5 with variable things going on. The answer for that was not the QuickTime workaround. It was a combination of factors and maneuvers in the Premiere Elements workflow.


    All the information is important in the troubleshooting until the pieces of information are sorted out and assembled into a viable resolution.





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  • Currently Being Moderated
    Jun 16, 2013 5:52 PM   in reply to danii12345

    Can you use Interpret Footage to get the FPS correct, to get rid of the OOS issues? I doubt it, but it might be worth a try, until ATR comes back with his workaround for variable Frame-Rate footage.


    Good luck,



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    Jun 16, 2013 7:36 PM   in reply to danii12345



    I do not have an iPhone (any version), but I do have an iPod Touch 4th generation which shoots 1280 x 720 @ up to 30 progressive frames per second. My lighting is typically on the variable side to low, so more often than not, I am dealing with a variable frame rate in that iPod video that I import into Premiere Elements. I have no problems with the editing and export of that video. There was no audio out of sync issues within the program or in the playback of the export. But all that is not your Samsung Galaxy S3 footage.


    Recently I did do some troubleshooting with a very small clip from iPhone 5 which was mainly characterized by choppy playback by the person who gave it to me to look at. Here are of the things that I did within Premiere Elements to get very good results. At no time did I encounter any out of sync audio.


    1. Recommended the DSLR setting as the preferred setting for that particular footage. From what you wrote of your Premiere Elements project preset and the properties of your source media, that seems to be OK. But, if you have not already, I would like to know what the free program MediaInfo shows for the frame rates for your video (should show a general one as well as a minimum and maximum one).

    We may have to change to one of the other DSLR settings accordingly.


    2. After you import your video into the new project with Add Media/Files and Folders to get it into Project Assets do you see

    no colored line

    orange line

    green line

    over the video that you drag to the Timeline from Project Assets?


    You should see no colored line over the video content if we have selected the correct project preset. If you do, then let me know immediately. Video with no colored line or a green line over it cannot be rendered since rendering here is for getting the best possible preview, and the no colored line or a green line is the program telling you that you already have the best possible preview. Under these circumstances, all you will get is playback of the video with no rendering.


    Assuming no colored line over the video, then I want you to right click the video, select Time Stretch, and set the Speed % to 99. We are doing this to force a Render situation. This forced Render maneuver has worked at least on two different occasions recently to correct several Timeline irregularities.


    You realize that, every time you edit your import with no colored line, you will get an orange line over that content. That is the program telling you that you are not seeing the best possible preview. Thereafter with your edits, the orange - green indicator system will be in effect to alert you regarding the rendering situation.


    What is the duration of the video that you are importing into the project and dragging to the Timeline? Depending on the duration, you may want to import your media via Add Media/Files and Folders into Project Assets and, from Project Assets, trim the video in the Preview Windows with its Set In Set Out points. With this technique you can drag copies of the segments into Project Assets for use in the project later as needed and/or drag the segment to the Timeline.


    Please review and do not hesitate to ask if you have any questions or need clarification for anything that I have written.





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