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Where do I submit the crash report .mdmp files for Pro CS6?

Jun 16, 2013 3:20 AM

Gidday guys

 

Flash Pro CS6 maybe crashes on me about once a month  (I'm using it for hours a day).

 

As of late, it's been crashing on me every 10-15 mins.

 

I'll be entering code in the IDE, and get a fatal exception error.

 

I can't seem to spot a pattern to say what it is that crashes it.

 

I submitted a crash report, but there was no opportunity to include an .mdmp file, of which I now have a ton building up on my desktop.

 

Can someone please direct me to where I can submit the files?

 

Cheers

 
Replies
  • kglad
    72,383 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 16, 2013 6:41 AM   in reply to celebritymusic

    just delete them.

     

    to resolve your problem, first try resetting your flash preferences:

     

    Hold down Shift+Ctrl+Alt (Win) or Shift+Command+Option (Mac) prior to launching Flash Professional. If this interferes with an OS dialog, hold  this keyboard combination immediately after launching Flash until you see the prompt to reset preferences.

     

    if that fails, try reinstalling flash over your current installation.

     

    if that fails, uninstall flash, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html), restart your computer and then install flash.

     
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  • kglad
    72,383 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 18, 2013 6:12 AM   in reply to celebritymusic

    sounds good.

     
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