Skip navigation
jr@neets
Currently Being Moderated

I can download on the work computer, but not on my homePC, it never finishes??

Jun 16, 2013 6:29 AM

Tags: #download #problems #never #finishes

I bought the cloud for a year, and love the thought of working the same programs at work and home.

But I can't download the programs at home. The download session never finishes, and theres no error message.

I have shut down the computer at work, my firewall but stil no luck

What is wrong?

 

wr

Jønne

 
Replies
  • kglad
    72,235 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 16, 2013 6:44 AM   in reply to jr@neets

    if more than 0 bytes downloads, you can rule out a fire wall issue and use a download manager so, you can re-continue your downloads from where you left-off.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 16, 2013 6:51 AM   in reply to jr@neets

    Hello,

     

    Try this link: http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-i nstallation-download.html

     

    And let us know,if you need further help:)

     

    Regards

     

    Sarika Behal

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 17, 2013 10:23 AM   in reply to jr@neets

    Can you provide a screen shot of this error Jønne?  It is not clear if you are downloading or installing the software.  Also which operating system are you using?

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 17, 2013 11:59 AM   in reply to jr@neets

    Thank you Jønne.  I would recommend reviewing your installation logs at this point to determine why the installation is not proceeding.  Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to locate and interpret your installation log files.

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 17, 2013 12:19 PM   in reply to jr@neets

    Jønne I would recommend contacting our support team at this point to review your installation difficulties.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you described.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points