Chrome - Crashing on Castleville on Win7

Report · Jun 16, 2013

shockwave cashes every five minutes playing castleville on zynga.com,operating system is windows 7,using google chrome.

Report · Jun 16, 2013

Hi,

The issue you're experiencing is not specific to the Flash Player Beta (we don't offer a Beta version for Chrome at this time). I've moved your post to the Using Flsah Player forum.

As a first troubleshooting step, I'd recommend disabling hardware acceleration.

Right-click on the game
choose Settings
click the left-most tab
Uncheck Use Hardware Acceleration
Refresh the page

If the crashing persists, we know it's not related to hardware acceleration.

If you have a lot of tabs open, you may be running out of memory (especially if your castleville map is big). Try closing everything but the one Castleville tab to see if that helps.

It would also be really helpful to know if you see the same problem in Firefox or Internet Explorer.

Thanks!

Report · Jun 17, 2013

dont use ie much but have the same problem.

Date: Sun, 16 Jun 2013 11:05:45 -0700

From: forums_noreply@adobe.com

To: mrichards2k@hotmail.com

Subject: Chrome - Crashing on Castleville on Win7

Re: Chrome - Crashing on Castleville on Win7

created by Jeromie Clark in Flash Player Beta Channel - View the full discussion

Hi,

The issue you're experiencing is not specific to the Flash Player Beta (we don't offer a Beta version for Chrome at this time). I've moved your post to the Using Flsah Player forum.

As a first troubleshooting step, I'd recommend disabling hardware acceleration.

Right-click on the gamechoose Settingsclick the left-most tabUncheck Use Hardware AccelerationRefresh the page If the crashing persists, we know it's not related to hardware acceleration.

If you have a lot of tabs open, you may be running out of memory (especially if your castleville map is big). Try closing everything but the one Castleville tab to see if that helps.

It would also be really helpful to know if you see the same problem in Firefox or Internet Explorer.

Thanks!

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Report · Jun 17, 2013

Cool, thanks. Did disabling Hardware Acceleration help?

Also, what the version of Flash Player are you using? (Right click on any Flash content and look at the bottom of the context menu)

Report · Jun 17, 2013

disabling hardware did not help. version is11.7.700.224

Date: Mon, 17 Jun 2013 08:58:12 -0700

From: forums_noreply@adobe.com

To: mrichards2k@hotmail.com

Subject: Chrome - Crashing on Castleville on Win7

Re: Chrome - Crashing on Castleville on Win7

created by Jeromie Clark in Using Flash Player - View the full discussion

Cool, thanks. Did disabling Hardware Acceleration help?

Also, what the version of Flash Player are you using? (Right click on any Flash content and look at the bottom of the context menu)

Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5416199#5416199

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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Report · Jun 17, 2013

Are you using the NPAPI version of Flash Player on Chrome? Can you navigate to "about:flash" in Chrome's addressbar and paste the contents of the page that is displayed?

Report · Jun 18, 2013

no paste option.says version is pepper flash.

Date: Mon, 17 Jun 2013 14:41:24 -0700

From: forums_noreply@adobe.com

To: mrichards2k@hotmail.com

Subject: Chrome - Crashing on Castleville on Win7

Re: Chrome - Crashing on Castleville on Win7

created by Chris Campbell in Using Flash Player - View the full discussion

Are you using the NPAPI version of Flash Player on Chrome? Can you navigate to "about:flash" in Chrome's addressbar and paste the contents of the page that is displayed?

Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5417519#5417519

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.

Start a new discussion in Using Flash Player by email or at Adobe Community

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Report · Jun 18, 2013

Hi,

Thanks for the feedback. I'm able to reproduce the crash.

I've filed a bug on your behalf here:

https://bugbase.adobe.com/index.cfm?event=bug&id=3580671

I'll continue to investigate and try to collect crash logs that we can debug.

Thanks!