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InDesign CC crashes - Lauch/Text tool

Jun 20, 2013 10:36 AM

I just have upgraded my cs6 to the new cc-suite.  But indesign cc does not work properly on my iMac.  Each time I want to make a text frame or work in a text frame in a old ID-file indesign cc crashes.  I have some urgent deadlines from different tasks that need to be finished. HELP.  Thanks in advance for an answer please.

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  • Currently Being Moderated
    Jun 18, 2013 2:19 AM   in reply to buckchri

    [Moved the discussion to InDesign Forum]

     
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    Jun 18, 2013 2:24 AM   in reply to buckchri

    Can you share the crash log with us for InDesign CC ?

     

    Also, please let us know the exact operating system you are working on ?

     
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    Jun 18, 2013 2:27 AM   in reply to buckchri

    Same here. Where do I find the crash log?

     

    Using Windows 7 x64.

     
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  • Currently Being Moderated
    Jun 18, 2013 2:32 AM   in reply to AlexWicht

    Alex , The Crash log on the Windows are not helpful and doesn't provide much of the details in regard with the crash.

     

    Does your InDesign also crash when you are creating Text frame or working in the Text Frame ?

     

    Please try the below suggestion as they ay help :-

     

    1) Resetting the Preferences :- http://forums.adobe.com/thread/526990

    2) Check in the new user account

    3) Remove any third party plugin installed.

     
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    Jun 18, 2013 2:43 AM   in reply to buckchri

    I have the exact same problem:

    - Press 'a' to make a text frame (with a doc open or not) = crash

    - Load the Character Panel = crash

     

    I was able to access the font list once - I changed the default front from Minion Pro to FS Albert. (just removing FS Albert from the fonts list still crashed InDesign)

     

    It is a Font problem. Removing all my fonts from my user Fonts folder and re opening solves it.

     

    Other apps work fine with my fonts.

    I have just gone into Font Book.app and Validated all my fonts. Some had errors so I removed them - still crashes.

     

    [ crash dump converted to attachment by forum host ]

    Attachments:
     
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  • Currently Being Moderated
    Jun 18, 2013 2:41 AM   in reply to buckchri

    Attachments to this forum are blocked for security reasons, but you can post the file to a sharing site (e.g. workspaces.acrobat.com or dropbox) and reply with a link.

    buckchri wrote:

     

     

    the crash report is a 44 pages long, a cannot upload the pdf-file I made of it,

     

     
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  • Currently Being Moderated
    Jun 18, 2013 2:41 AM   in reply to Manish-Sharma

    Hi there,

     

    it's crashing either way.

     

    Here's the upper part of the stack trace, I'm getting:

     

    Unhandled exception at 0x000007FED3070099 (Text.rpln) in InDesign.exe: 0xC0000005: Access violation reading location 0x0000000000000000

    >Text.rpln!000007fed3070099()
    Character Panel.apln!000007fed046d93e()
    Character Panel.apln!000007fed046df70()
    Text Panel.apln!000007fecfec2d8e()
    Text Panel.apln!000007fecfec2f4d()
    TextPanelLib.dll!000007fed27dca4a()
    Font Manager.rpln!000007fed5cfc0ac()
    Font Manager.rpln!000007fed5cfc80b()
    Font Manager.rpln!000007fed5cfd2aa()
    Font Manager.rpln!000007fed5d00904()
    TextPanelLib.dll!000007fed27da54d()
    TextPanelLib.dll!000007fed27d5c54()
    DV_WidgetBin.dll!00000000011cf3bd()
    DV_WidgetBin.dll!00000000011ff32f()
    DV_WidgetBin.dll!00000000011cebb9()
    DV_WidgetBin.dll!00000000011d0ec7()
    Character Panel.apln!000007fed0480384()
    DV_WidgetBin.dll!00000000011cf3bd()
    DV_WidgetBin.dll!00000000011cebb9()
    DV_WidgetBin.dll!00000000011c7ae4()
    DV_WidgetBin.dll!00000000011c7b4b()
    DV_WidgetBin.dll!00000000011d0eab()
    DV_WidgetBin.dll!00000000011c7987()
    Application UI.rpln!000007fed7286c1e()

    [...]

     
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  • Currently Being Moderated
    Jun 18, 2013 3:08 AM   in reply to AlexWicht

    Can you try below suggestion and then check :-

     

    1) Resetting the Preferences :- http://forums.adobe.com/thread/526990

    2) Check in the new user account

    3) Remove any third party plugin installed.

     
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  • Currently Being Moderated
    Jun 18, 2013 3:13 AM   in reply to Dave Merchant

    I have just solved my problem by quitting InDesign, removing all my fonts from the user/Library/Fonts and adding them back at batch at a time.

    If it didn't crash I quit InDesign and added some more then opened Indesign again.

     

    Was able to narrow it down to:

    Typo3-Medium.ttf

    typo3Normal.ttf

    (http://www.dafont.com/typo3.font)

     

    Fortuantually I have never used this font so trashed it.

     
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    Jun 18, 2013 4:38 AM   in reply to randomtask1

    I don't have any fonts in this equivalent directory on windows, though it crashes.

     
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    Jun 18, 2013 4:41 AM   in reply to AlexWicht

    Check in C:\Windows\Fonts folder for any non-system fonts.

    Remove them and then check

     

    Also, please check in the new user account.

     
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  • Currently Being Moderated
    Jun 27, 2013 4:59 PM   in reply to buckchri

    Same problem here. And I also have an urgent deadline. And the main problem is that I saved my file and now I can't edit it in inDesign CC since it crashes and can't open it in CS6!!!!

    Here is my Problem report (Mac - Mountain Lion)

     

    http://pastebin.com/7w2HCPUt

     
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  • Currently Being Moderated
    Jun 18, 2013 5:30 AM   in reply to Manish-Sharma

    Well there alre plenty of fonts, I'm not really sure how I'm supposed to remember which are system fonts and which are not.

     

    What exactly do you mean with 'new user account'? I didn't create any new user accounts, I was already CC member before.

     
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    Jun 18, 2013 5:34 AM   in reply to AlexWicht

    A new user account on your computer and please...in the future copy crash reports to pastebin.com and copy a link here.

     

    Bob

     
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  • Currently Being Moderated
    Jun 18, 2013 5:38 AM   in reply to Bob Levine

    I'm on a domain controlled computer in this company, sorry.

    But looks like InCopy also makes problems: crashes right on the splash screen ... seems lik I'm gonna have to wait for some patches.

     
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    Jun 18, 2013 5:43 AM   in reply to AlexWicht

    If you're with a company then refer the problem to your IT department or whoever controls your domain accesses.

     
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    Jun 18, 2013 6:33 AM   in reply to buckchri

    I Have tried this on a iMac, remove system fonts and it works ok, move them back it crashes?

     

    I had to create a new user on this iMac for CS6 to Work and now I need to do the same for CC to work?  Will I have to do this everytime Adobe release new software?

     
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    Jun 20, 2013 10:13 AM   in reply to iain-stores

    http://helpx.adobe.com/indesign/kb/indesign-cc-crashing-launch.html

     

    1. Quit InDesign

    2. Remove all fonts from the fonts folder and add a small batch of fonts back in

    3. Open InDesign

    4. If it doesn't crash, quit InDesign and add some more fonts.

     

    If it crashes, you know one of that batch is the problem, narrow down further.

     

    Look out for fonts with special characters in the name. Based on user reports, they are likely to be the fonts that are causing the issue. example: Ithornët

     

    Message was edited by: amxyz

     
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    Jun 18, 2013 6:48 AM   in reply to randomtask1

    Hi,

     

    Will try this!

     

    I have tried creating a new user and it still happens.

     

    Will keep you posted!

     
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  • Currently Being Moderated
    Jun 18, 2013 6:51 AM   in reply to buckchri

    Does anyone know which fonts are causing problems?

     
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    Jun 18, 2013 7:02 AM   in reply to iain-stores

    For me, its the font Thaana.

     

    Removed and all is ok now!

     
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    Jun 18, 2013 7:07 AM   in reply to iain-stores

    For me it was:

    Typo3-Medium.ttf

    typo3Normal.ttf

    (http://www.dafont.com/typo3.font)

     
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  • Currently Being Moderated
    Jun 18, 2013 8:16 AM   in reply to buckchri

    Just upgraded to Indesign CC and I'm having the same problem.  It crashes at the splash screen before the app can fully load.

     
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    Jun 18, 2013 9:16 AM   in reply to Creative SOB

    Same problem. InDesign CC and InCopy CC crsh on splash screen (WIndows 7 64bit). CS6 works fine.

     
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    Jun 18, 2013 2:41 PM   in reply to buckchri

    Same here - InDesign CC crashed on splash screen - changes preferences (2x) - still crashed

    Removed fonts from user folder - all's well!

     
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  • Currently Being Moderated
    Jun 19, 2013 1:00 AM   in reply to sdcsusanne

    There are no fonts in my Adobe folders  - any of them CS6, CC, 64 bit or 32 bit versions . They're all in Windows Fonts. Do I have to remove those and find the needle in the haystack that CC doesn't like? I'm tempted to forget CC and carry on using CS6 which works without a problem. Why doesn't CC give some error message clue about why it won't run, or better still point to the conflicting file, or at least give some health warning on installation that it could run into problems with fonts and this is a change from CS6?

     
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    Jun 19, 2013 1:36 AM   in reply to cynglas

    Freeware font manager (PC) - FontFrenzy: http://www.sdsoftware.org/software/fontfrenzy/#more-16 And there just select "Defrenzy", and FontFrenzy will remove all non-system fonts (the program should make a backup of your existing fonts before that action).

     

     

     

    About conflicting file. I think in my case fonts are not the problem. I'll paste here, what I wrote yesterday in another topic.

     

    I already did every single tip for windows troubleshooting. And InDesign still crashes.

    Tip from the logfile I pasted couple of lines above:
    LoadedModule[403]=C:\Program Files\Adobe\Adobe InDesign CC (64 bit)\PLUGIN.dll
    After that:
    ConsentKey=APPCRASH
    AppName=Adobe InDesign CC

    But... I have no third party plugins. So it looks like there is a problem with plugins built into InDesign CC.

     

    ------

     

    After that I tried to manipulate with plugins folder.

     

    After renaming the plugins folder and trying to run InDesign CC - I have an error msg that there is no svml_dispmd.dll. Trying to search for that file in other CC's app folders and... every app (but InDesign - of course) has its own svml_dispmd.dll. Maybe that's the point?

    After renaming plug-ins folder - there is no crash after splash screen. After the svml_dispmd.dll msg dissapears the app works "almost" fine (no preferences, and I guess - no plugins ).

    BUT! There is one, very strange thing. When I renamed all the subfolders inside Plug-Ins folder, and restored the right name to the plugins folder - instead of missing-in-action-svml_dispmd.dll message there is --- surprise --- well-known CRAAAASH.

     
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    Jun 19, 2013 2:40 AM   in reply to Raijn

    Thanks for that. It was a font issue for me. I stripped out my fonts and it all worked. Opening key douments and back loading fonts as needed and flagged up by Find Font is working so far, so it is probably one I don't use very much. Loading fonts on a strictly need to be there basis is a good policy in any case, so it has been a useful exercise. I still think some warning of a change in policywith CC  which may cause font conflicts would have been good, but that is the downside of the Cloud subscription, updates get pushed to you without supporting documentation, changelogs, or even flagging up what the new features are. Still all is well. Thanks to all here.

     
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    Jun 19, 2013 4:31 AM   in reply to cynglas

    cynglas wrote:

    They're all in Windows Fonts. Do I have to remove those and find the needle in the haystack that CC doesn't like?

    I think with every version ID get's pickier about the quality and construction of fonts. You should take a look at Troubleshoot font problems | Windows

     

    And if you want to try just shooting in the dark a bit, the first fonts to remove are ones you picked up for free on font sharing sites.

     
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    Jun 20, 2013 5:23 AM   in reply to randomtask1

    Me Too!!!

     

    I'm working on a 15" macbook pro retina display and have the same problem. Sent a report.

    This is OBVIOUSLY a major bug across all mac devices for sure. Adobe please FIX. We all have deadlines and can't stop to reinstall CS6 back and forth, etc. Not a happy camper

     
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  • Currently Being Moderated
    Jun 20, 2013 5:29 AM   in reply to shookie_d

    This is not a font problem!!! Impossible as the crash happens within 2-4 seconds after selecting the text tool and BEFORE I have had a chance to select a font or even approach the type selection box/tool, etc.

     

    also, tried type tool in Photoshop CC and Illustrator CC respectively and no problem with my fonts fully loaded in fontbook, etc.

    So does this mean this is an isolated InDesign CC issue?

     
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    Jun 20, 2013 5:36 AM   in reply to shookie_d

    The fact that Illy and PS do not display this same problem is meaningless. There is enough evidence to point to a font issue and I suggest you read how some people are working around it for now.

     
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    Jun 20, 2013 5:38 AM   in reply to shookie_d

    re: This is not a font problem!!! Impossible as the crash happens within 2-4 seconds after selecting the text tool and BEFORE I have had a chance to select a font or even approach the type selection box/tool, etc.

     

    To test it isn't a font problem like I had, bring up the Character Panel (opened - not compact). No need to try and select a font. If it is the same problem it will just crash.

     
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