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psdx file

Jun 18, 2013 2:26 AM

Photoshop Touch psdx format file will not open in Photoshop CC (file format not recognised) but opens fine in CS6

 
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  • Currently Being Moderated
    Jun 18, 2013 2:33 AM   in reply to mavory

    Moved to Photoshop Forums

     
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    Jun 18, 2013 3:05 AM   in reply to mavory

    Did you install the Touch App Plugins from the creative cloud application manager?

     
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  • Pierre Courtejoie
    7,038 posts
    Jan 11, 2006
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    Jun 18, 2013 3:11 AM   in reply to mavory

    Did you install it after installing PsCC?

     
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    Jun 18, 2013 3:29 AM   in reply to mavory

    There must be a glitch in there somewhere as i tried and it doesn't work here as well on a windows 8 system with photoshop cc 14.

     
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  • Pierre Courtejoie
    7,038 posts
    Jan 11, 2006
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    Jun 18, 2013 4:03 AM   in reply to mavory

    Ok, we will have to wait for someone of the Photoshop team to help you here.

     
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  • Currently Being Moderated
    Jun 18, 2013 2:13 PM   in reply to mavory

    Any update on this issue??  I uninstalled CS6 already.   The touch plugin needs to be updated for CC....this is poor planning..

     
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    Jun 18, 2013 3:17 PM   in reply to djkatsuo

    I will look into the issue, I'm not sure why this plugin is not listed anymore in the Creative Cloud files section. The CS6 plugin should work fine in CC, there have been no changes to the plugin for CC, but it is not a standard part of the Photoshop application install, so you still have to install it separately.

     
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    Jun 18, 2013 5:32 PM   in reply to PDFerguson

    After I updated to Photoshop CC, I reinstalled the touch updates but when I go to the plugins folder, there is nothing there.  I can't find where the installer is putting the plugin.

     
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  • Currently Being Moderated
    Jun 19, 2013 8:24 AM   in reply to djkatsuo

    Do you have Photoshop CS6 installed on your computer? If so, it likely installed it into CS6. You can look in the CS6 Plug-Ins folder for the plug-in, and either move or copy it to the Plug-Ins folder for Photoshop CC.

     
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  • Currently Being Moderated
    Jun 19, 2013 7:39 PM   in reply to PDFerguson

    No I already uninstalled it. It seems the touch plugins have not been updated to look for the photoshop and illustrator cc plugins folder. The installer is looking for cs6 plugin folder. 

     

    This needs to be fixed asap.

     
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