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After Effects doesn't open on Mavericks

Jun 18, 2013 8:16 AM

Hello,

 

After my upgrade to the beta version of Mavericks, after effects doesn't open..

 

It show me that :

 

Last log message was: <140735152657168> <AppDirs> <5> Required Dir =/Applications/Adobe After Effects CC/Adobe After Effects CC.app/Contents/Required

.

 

I'm using the newest version, the cc..

 

thanks!

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  • Currently Being Moderated
    Jun 18, 2013 5:14 AM   in reply to tjisousa

    i also have same problem!!!!!!!!!!!

    plz update qickly

     
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  • Currently Being Moderated
    Jun 18, 2013 8:19 AM   in reply to tjisousa

    That operating system hasn't been released yet, and it's not listed on the system requirements page for After Effects. Don't try to run this application on that operating system. When that operating system is released, there will be updates to applications to allow them to run on this OS.

     

    http://www.adobe.com/products/aftereffects/tech-specs.html

     
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  • Currently Being Moderated
    Jun 19, 2013 5:45 AM   in reply to Todd_Kopriva

    Here the same issue!

     

    if Adobe could look into it if its an easy fix then I would be pleased! All other programs in Adobe Creative Suite work.

     
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  • Currently Being Moderated
    Jun 19, 2013 12:44 PM   in reply to Jorgb90

    Yes, we're aware of the issue and are working on the fix, which we will make available by the time the operating system is released.

     

    But you should not be attempting to run the software on an OS that isn't listed in the system requirements.

     
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  • Currently Being Moderated
    Jun 19, 2013 1:21 PM   in reply to Todd_Kopriva

    Isn't there any option to get AE work for developers, that use OSX mavericks and AE CC each day ?

    All other CC and CS6 Apps work fine, but only AE CS6 and AE CC don't wanna work on OSX Mavericks.

    I think it's a simple line update, that has to be done...

    Or can be made a small update and be not officaly released, because Mavericks is also not released, but be released in the adobe labs website ?

     
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  • Currently Being Moderated
    Jun 19, 2013 1:33 PM   in reply to M.Rezajew

    No.

     
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  • Currently Being Moderated
    Jun 21, 2013 2:27 AM   in reply to Todd_Kopriva

    Now that is a ****** standard answer, we all know no one HAS to support non final versions of OS' but we also do know that it takes for ever to release such as final, and especially when it comes to OSX, any update is a good update because everything is such a slow progress. Mavericks DP1 runs by far better than the latest version of Mountain Lion even though its in Dev preview 1, EXCEPT for AE...

     

    So a polite answer and a hotfix is what we are after, not some ******* uptight "you pay monthly for our product and you can just suck it"

     

    No one expect Adobe to roll on a dime and divert all resources to fix this within 24 hours, but if nothing will be done until the release of Mavericks, things are just sad.

     

    The point of the cloud only based system is so you can support all your applications easier, roll out updates faster and smoother... no?  So show us why we are paying a monthly subscription....

     
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  • Currently Being Moderated
    Jun 21, 2013 3:51 AM   in reply to SnakeboxMedia.com

    I support your opinion. We had to pay. Parallels desktop also did not support Mavericks. But has been patched immediately. We don't demand the support of Earlier version of the operating system.

     
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  • Currently Being Moderated
    Jun 25, 2013 7:54 AM   in reply to tjisousa

    OS X Mavericks 'Developer Preview' is as such, it is not for the public and shouldn't be employed for general use. It is intended for developers, like Adobe, to preview and bugfix their software (as they are currently doing) so that it may be ready for when the OS is publicly announced for release. Adobe states it is not yet supported (as in their system requirements) and you should have realised this when you bought CC. We shouldn't just expect or demand them to provide a fix overnight. Give them time, Apple's only just released a second seed and there will be more releases (and bugs) to come before we will see a product that works properly and as expected.

     
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  • Currently Being Moderated
    Jun 25, 2013 5:14 PM   in reply to SnakeboxMedia.com

    SnakeboxMedia.com wrote:

    The point of the cloud only based system is so you can support all your applications easier, roll out updates faster and smoother... no?  So show us why we are paying a monthly subscription....

    The point of Apple releasng a Developer Preview of Mavericks is to allow DEVELOPERS like Adobe to update their software in time for the actual release of the real OS.  Adobe do not, have never, and have no logical reason to, support unreleased operating systems.

     

    You pay Adobe a monthly subscription to use their software with current Operating Systems, as listed in the software license agreement you agreed to when you purchased your subscription.

     

    Given that After Effects CC is barely a week in the wild, and the Mavericks preview very little more, I'm perfectly happy to wait for the stability and reliability of a properly tested release.

     
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  • Currently Being Moderated
    Jun 28, 2013 3:56 PM   in reply to Andrew Yoole

    Here's the official word on  After Effects CS6 (11.0) & CC (12.0) on Mac OSX v10.9 (Mavericks):

    http://bit.ly/AE_Mac_OSX_109_Mavericks

     

    The gist is that updates to address the crash are planned to be released by the time the OS is released.

     
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  • Currently Being Moderated
    Jun 28, 2013 8:19 PM   in reply to Andrew Yoole

    It is also interesting to note that the NDA that apple gives to it's developers allows them to post questions and seek answers about software in development on public forums. I've never seen an NDA with such privileges but what do I know...

     
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  • Currently Being Moderated
    Jun 29, 2013 1:07 AM   in reply to Rick Gerard

    The Mavericks developer build is pretty freely available to anyone who wants it now, through unofficial channels, so these questions might not be coming from legitimate developers.

     
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  • Currently Being Moderated
    Jul 15, 2013 7:27 AM   in reply to Andrew Yoole

    Based on what I've seen as a developer, this is NOT a simple line fix, it's a memory overflow issue. the error message is just the final line of console output before it crashes in a segmentation fault.

     
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  • Currently Being Moderated
    Jul 15, 2013 8:47 AM   in reply to tjisousa

    Why are people still using Apple computers?

     
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  • Currently Being Moderated
    Jul 15, 2013 9:09 AM   in reply to BingoFriday

    > Why are people still using Apple computers?

     

    Because they're good computers.

     

    Don't turn this thread into an argument about the value of one platform over another. Start a new thread in the Video Lounge for that.

     

    > Based on what I've seen as a developer, this is NOT a simple line fix

     

    I't a problem in a library that we integrate from a third party. We're well on the way to getting this fixed with that third party. We're still targeting an update in September that will include a fix, both for After Effects CS6 (11) and CC (12).

     
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  • Currently Being Moderated
    Sep 19, 2013 2:50 PM   in reply to tjisousa

    Any update when will you be releasing a fix for Mavericks? Spetember is ending soon...

     
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  • Currently Being Moderated
    Sep 19, 2013 3:12 PM   in reply to imton
     
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  • Currently Being Moderated
    Sep 19, 2013 3:37 PM   in reply to Todd_Kopriva

    Awesome. Does october means early october or late? Sorry, but I need to know if I can wait or I'd need to downgrade.

     
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  • Currently Being Moderated
    Sep 19, 2013 4:04 PM   in reply to imton

    Mid.

     

    I don't think that we've officially announced the date, so I can't be more specific.

     
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  • Currently Being Moderated
    Sep 19, 2013 4:06 PM   in reply to Todd_Kopriva

    No problem, thank you for your quick replies

     
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  • Currently Being Moderated
    Oct 3, 2013 5:20 PM   in reply to imton

    Adobe After Effects CS6 (11.0.3) has been released. This update fixes many crashes and other bugs.

     

    Details: http://adobe.ly/AE_CS6_1103

     

    This update is required to run After Effects CS6 on Mac OSX v10.9 (Mavericks).

     

    After Effects CC (12.1) is due for release soon, and it includes the same fix to enable operation on Mac OSX v10.9 (Mavericks):

    http://adobe.ly/AE_CC_12dot1_details

     
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  • Currently Being Moderated
    Oct 7, 2013 4:57 PM   in reply to Todd_Kopriva

    The issue is that Mavericks has been around in developer form for months -- plenty of time for Adobe to ensure basic compatibility.

     

    When it hit GM stage, that's like a gun going off at the start of a race. You should have been good to go by that point.

     

    Somewhere a Project Manager is sleeping or on vacation.

     

     
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  • Currently Being Moderated
    Oct 8, 2013 6:59 AM   in reply to dwh75

    dwh75 wrote:

     

    The issue is that Mavericks has been around in developer form for months -- plenty of time for Adobe to ensure basic compatibility.

     

    When it hit GM stage, that's like a gun going off at the start of a race. You should have been good to go by that point.

    What? No. Software for an OS only needs to be ready for the OS when the OS is released. There is no reason whatsoever to have it ready before the OS goes live. The whole purpose for the development stages (and GM is still a development stage) is for software developers to test their software and rewrite as needed to prepare for the new release. When the development versions of an OS are released, that's the first time Adobe gets to see it too! It takes time to write code! They have to make it work with the new OS without breaking the compatibility with old ones.

     

    So they are taking the time to test their software with the OS to make sure it works well.

     

    Also, there is no law requiring them to be ready the exact moment it goes live either. That's just a nice cherry on top.

     

    Good heavens, people! They have an update out for an OLD VERSION OF THEIR SOFTWARE that makes it compatible with a brand-new OS. We should be thanking them for going above and beyond instead of whining at them.

     
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  • Currently Being Moderated
    Oct 17, 2013 6:12 PM   in reply to Todd_Kopriva

    Any update on when the 12.1 update may be released? 

     

    I understand Mavericks is not out yet, but i'm kind of annoyed that a fix was released for the older version (CS6) and not the newer one that we pay a monthly fee for.  Wasn't one of the whole points of the subscription based model that you can ship out updates faster?  Is it that big of a difference fixing AE CC to work without implementing the full 12.1 update? 

     

    Again, I understand Mavericks isn't out yet, and there's no real obligation to support it.  It's also great that Adobe is supporting an older version of their product.  But what about those of us who upgraded to the newer version that actually has a monthly fee attached to it?  There are some good things in 12.1, but right now it would be nice if 12 just ran, like 11 now does.

     
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  • Currently Being Moderated
    Oct 17, 2013 6:51 PM   in reply to tkatz00

    We still intend to have an update for After Effects CC (12) out for Mac OS 10.9 before the OS is released.

     
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  • Currently Being Moderated
    Oct 17, 2013 9:15 PM   in reply to Todd_Kopriva

    You all realize that the OS is shipping next Tuesday right? You keep saying "before the OS is released". That gives you 2 business days. So which is it going to be?

     

    I don't care that the OS isn't released yet, the fact that you completely stop ANY use of the product is completely ludicrous! I paid for this product and I damn well should be able to use it! If not, then I deserve at least a partial refund! I'll take the crashes and expect updates as soon as you can, but the fact that I can't even use it at all is completely unacceptable!

     
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  • Currently Being Moderated
    Oct 22, 2013 6:30 AM   in reply to Dustin Savery

    We have just released a fix for the After Effects CC (12.0) crash on Mac OS X v10.9 (Mavericks):

    http://adobe.ly/AE_CC_1201_Mavericks

     

    IMPORTANT: The After Effects CC (12.0.1) update fixes a crash on Mac OS X (v10.9). There is no need to install this update on any other operating system. After Effects CC (12.1) is coming soon for all operating systems and includes this same fix plus many more features and bug fixes.

     

    Be sure that you are signed in and have activated the software—i.e., ensure that you are not running After Effects in free trial mode. The update will not work if you are running the application in trial mode.

     

    This update is only available as a manual download (not through the Creative Cloud automatic update mechanism) to prevent users on versions of Mac OS X other than v10.9 (Mavericks) from installing it unnecessarily.

     

    Adobe After Effects CS6 (11.0.3) was released a little while ago with this fix, plus fixes for many other crashes and bugs. Details: http://adobe.ly/AE_CS6_1103

     
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  • Currently Being Moderated
    Oct 23, 2013 8:30 AM   in reply to tjisousa

    I tried to use the 12.0.1 patcher, but it keeps telling me that "this patch is not applicable" for me.

    Am I alone with this?

    M

     
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  • Currently Being Moderated
    Oct 23, 2013 8:37 AM   in reply to HandMadeMonster

    > I tried to use the 12.0.1 patcher, but it keeps telling me that "this patch is not applicable" for me.

     

    Be sure that you are not using After Effects in free trial mode. The update will not work if you are running a free trial version.

     
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  • Currently Being Moderated
    Oct 23, 2013 8:57 AM   in reply to Todd_Kopriva

    I was using it signed into CC. Signed out, back in again, now it appears to work.

    Thanks

    M

     
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  • Currently Being Moderated
    Oct 23, 2013 2:29 PM   in reply to HandMadeMonster

    I may have a solution:

     

    I've followed all the steps above and had a few hours of help from Adobe Support, but ultimately it wasn't working: then I googled the strange phrase about the update being “suppressed by the Administrator” and found this page:

     

    http://forums.adobe.com/message/4758115

     

    and followed this advice:

     

    ----------------------------------------

     

    I found the problem is due to AAME installing a pref file which DISABLES updates from working in CS products. TheAdobeUpdaterAdminPrefs.dat file. This is quite a pain and

    someone installing Adobe CS with AAME may not be aware that this file is being installed, making it very confusing for administrators.

     

    The solution is to delete or rename the  <Startup Disk>/Library/Application Support/Adobe/AAMUpdaterInventory/1.0/AdobeUpdaterAdminPrefs.dat

     

    ----------------------------------------

     

    Then I ran the patch and it has worked!

     

    So it looks like the problem pre-dates Mavericks...

     
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  • Currently Being Moderated
    Oct 23, 2013 3:41 PM   in reply to Tim Reid

    I'm glad that you found that, Tim, and it is certainly something that others who get the same error message should try... but this should not be common, since AAMEE is enterprise deployment software, so most folks shouldn't encounter this.

     
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  • Currently Being Moderated
    Oct 23, 2013 8:48 PM   in reply to Todd_Kopriva

    I have very big problem with my job. I am cloud member and nothing work for me.

    My after effects render engine crashed, i sign in and out ... install uninstall...

    i ve been for 11 hours on this, i cant do nothing.

     
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  • Currently Being Moderated
    Oct 24, 2013 5:44 AM   in reply to Todd_Kopriva

    Todd & Tim, do you think this would work for me. I am in enterprise deployment but not CS.

     
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  • Currently Being Moderated
    Oct 24, 2013 5:46 AM   in reply to Travis Paulding

    Try it.

     
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  • Currently Being Moderated
    Oct 24, 2013 5:53 AM   in reply to Todd_Kopriva

    Tim's fix does not work for me. With CC you do not have the same folder or file names and by moving and/or deleting the similar files I still get the same error message. It recreates the file "AdobeUpdaterPrefs.dat" immediately.

     
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  • Currently Being Moderated
    Oct 24, 2013 5:57 AM   in reply to Travis Paulding

    I recommend contacting Adobe Technical Support, or having your IT people do so:

    http://www.adobe.com/support/contact

     
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  • Currently Being Moderated
    Oct 24, 2013 9:55 PM   in reply to Todd_Kopriva

    I also download the path file for update. but it just said " this path is not appalicate for you"

    and im not using trial ver. i tried to reinstall 3 times.....

    plz help  thx

     
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