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What happened to Zoom in CC?

Jun 18, 2013 6:42 AM

I've always held down the option key on a mac and scolled to zoom in and out. Doesn't work on CC. Is there a setting for that I'm missing? I can't locate it.


Thanks-

 
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  • Currently Being Moderated
    Jun 18, 2013 10:15 AM   in reply to CustomLaser

    Option-mouse-scroll works here. (No special settings that I am aware of.) It may be that you need to customize your mouse in System Preferences.

     

    Alternatively, you can command-space and click for larger, with additional option for smaller.

     
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    Jun 18, 2013 12:38 PM   in reply to CustomLaser

    We're hearing reports on this but right now haven't found a specific cause.

     

    I'm presently running a 10.8.4 retina Macbook Pro and a bluetooth mouse without issue. Pinch and Zoom appears to work on my trackpad and my mouse wheel will either scroll or zoom when I use the modifier.

     

    This makes me wonder what differences in configuration we might have or software thereof.

     

    How does it work in Safe Boot? http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.htm l

     

    Does it behave any differently in a different user account?

     

    Are you using any specific configurations of workspaces? Launchpad or Expose? If you don't use those, does it work?

     

    When you go to the trackpad settings in System Preferences, I assume almost everything is selected?

     
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    Jun 18, 2013 1:26 PM   in reply to Scott Worthington

    A quick followup. Can we be certain as to what mice are being used here?

     

    Are all the mouse users having problems using a magicmouse? So the scrolling isn't so much a wheel movement but a gesture?

     

    If you use Pinch In/Out, does that work better? I understand that it didn't work in CS6 but in CC it can recognize Pinch gestures. This would be opposed to the other gesture that is holding the modifier and swiping with two fingers.

     
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    Jun 18, 2013 1:13 PM   in reply to Scott Worthington

    Same issue here. Photoshop and InDesign scroll/option zoom works fine, Illustrator nope.


    I'm using 10.8.4 on an iMac with a magic mouse.

     

    System Prefs/Mouse:

     

    Scroll direction: natural

    Secondary click: right side

    Smart Zoom: checked

     
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  • Currently Being Moderated
    Jun 18, 2013 1:27 PM   in reply to steve.cross

    Command/scroll scrolls the artboard horizontal fine and normal vertical scroll works fine. Holding shift in addition to that speeds up the scroll fine. Option is the only key not providing any modifaction to the default scroll action.

     
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    Jun 18, 2013 2:53 PM   in reply to CustomLaser

    I'm having the same issue as well, mighty mouse running 10.8.3.

     
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    Jun 18, 2013 4:30 PM   in reply to Scott Worthington

    Alt + scrolling/swiping on Magic Mouse (no wheel) for a zoom does not work on OS 10.8.4 no matter which mouse preferences are selected. Starting in safe mode, user switching and deactivating workspaces does not change anything.

     

    Scrolling/swiping on the Magic Mouse scrolls/pans the document area. Pinch in/out does not work at all.

     

    However, trackpad pinch works as expected, but again, no zoom with Alt + trackpad scroll.

     
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    Jun 19, 2013 9:36 AM   in reply to CustomLaser

    I have same problem too. Does anyone know how to reinstall illustatror CS6? I already deleted it....

     
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    Jun 20, 2013 4:06 AM   in reply to CustomLaser

    Same problem, does not work with magic mouse. Only works with old mouse with actual wheel. Please fix, slows down productivity.

     
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    Jun 20, 2013 7:32 AM   in reply to CustomLaser

    Same problem, MBP 10.8.4, Magic Mouse and trackpad option scrolling does not work.

     

    Adobe: help!

     
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  • Currently Being Moderated
    Jun 20, 2013 8:06 AM   in reply to gregnemes1

    I have the same issue as well.

     

    Both trackpad and magic mouse are not working with alt zoom.

     

    Works is PS for me, which is weird.

     

    Not sure if this helps but system and mouse info are below:

     

    MacBook:

     

    Processor  2.6 GHz Intel Core i7

    Memory  16 GB 1600 MHz DDR3

    Graphics  Intel HD Graphics 4000 512 MB

    Software  OS X 10.8.4 (12E55)

     

    Mouse:

     

    Serial: 889474EN0485A

     
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  • Currently Being Moderated
    Jun 20, 2013 6:03 PM   in reply to Scott Worthington

    I'm having the same issue as described, option+scroll doesn't work as expected on Illustrator CC running on MAC OSX 10.8.3, with the magic mouse,
    scroll direction: natural
    secondary click: right side
    smart zoom: checked

     
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    Jun 20, 2013 6:55 PM   in reply to Scott Worthington

    The option + scroll works fine in Photoshop CC and InDesign CC, but doesn't work at all in Illustrator CC. This is with my trackpad on my MacBook Pro. OS X 10.8.4

     
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    Jun 21, 2013 7:38 AM   in reply to Dylan0821

    Dylan821 please see Download previous versions of Adobe Creative applications -  http://helpx.adobe.com/creative-cloud/kb/download-previous-versions-cr eative-applications.html for information on how to reinstall Illustrator CS6.

     
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  • Currently Being Moderated
    Jun 21, 2013 11:58 AM   in reply to CustomLaser

    Option+Scroll Zoom seems to be working in all the other programs with the exception of Illustrator.

     

    running on MAC OSX 10.8.4, with the magic mouse

    scroll direction: natural

    secondary click: right side

    smart zoom: checked

     

    Please hurry on this one.

     
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  • Currently Being Moderated
    Jun 22, 2013 3:01 AM   in reply to CustomLaser

    Reporting the same issue as OP.

    I have both Illustrator CS6 and CC installed.

     

    'Option scroll' works to zoom in and out as expected in Ai CS6, but does not work in Ai CC.

    In Ai CC, I've tried a reasonable amount of key combos plus alternating selections in System Preferences (including Accessibility options); disconnected bluetooth then re-paired each device; lastly updated their Services from within Bluetooth System Prefrence pane with no success.

     

    Software:

    • OS X 10.8.4
    • Build 12E55

     

    System Preferences/Mouse:

    • Scroll direction:  natural
    • Secondary click: right side
    • Smart Zoom:  checked
    • Swipe pages:  one finger
    • Swipe full-screen:  two finger
    • Mission Control:  checked

     

    Hardware:

    • iMac 27-inch, Mid 2010 3.2 GHz i3
    • Apple Wireless Mouse (Magic Mouse):
      • Firmware Version:  0x84
      • Manufacturer:  Apple (0x3, 0x31c)
      • Vendor ID:  0x5ac
      • Product ID:  0x30d
      • EDR Supported:  No
      • eSCO Supported:  No
    • Apple Wireless Keyboard
      • Firmware Version:  0x50
      • Manufacturer:  Apple (0x3, 0x31c)
      • Vendor ID:  0x5ac
      • Product ID:  0x239
      • EDR Supported:  No
      • eSCO Supported:  No
    • Incoming Serial Ports:
      • Bluetooth-PDA-Sync:
        • RFCOMM Channel:  3

     

    No other peripherials attched.

     

    Thank you in advance for the solution to our simple plight.

     
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  • Currently Being Moderated
    Jun 22, 2013 3:55 AM   in reply to CustomLaser

    Same thing happening to me and I've tried both methods of deleting illustrator preferences. Similarly to most I had CS6 installed when I installed CC and have since had to revert back to CS6

     

    iMac OS X 10.8.4

    Magic Mouse

    Adobe Illustrator CC v17.0

     
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    Jun 22, 2013 8:26 AM   in reply to bsilverthorne

    it's a bug they're "working on"

     

    solution is to use CS6

     
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    Jun 23, 2013 12:47 PM   in reply to CustomLaser

    + 1 this is killing my workflow. Please fix ASAP

     
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    Jun 23, 2013 7:42 PM   in reply to WillHowe

    Same happening here but only intermittantly

     

    Retina 15

    10.8.4

    Magic Mouse

    CC v17

     
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    Jun 24, 2013 5:27 AM   in reply to CustomLaser

    Same problem - argh, and I've also already deleted CS6 - I get that you're going to have bugs with new software Adobe, but how could you miss something like this? It's probably the most commonly used function on one of the most commonly used machines by creative professionals.

     
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    Jun 24, 2013 5:52 AM   in reply to CustomLaser

    Phew...  same issue here and I thought perhaps I was just losing my mind.  Hope this gets fixed soon - slows me down considerably.  (Magic Mouse, OS X 10.8.4, Mac Pro)

     
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    Jun 24, 2013 6:07 PM   in reply to Xarbrough

    I try with the Intous 5 Tablet, and it works only with gestures, Zoom IN and Zoom OUT, But I want back the Mouse Scroll Zooming it drove me crazy.

     
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    Jun 24, 2013 11:31 PM   in reply to CustomLaser

    Same issue here with the Apple Magic Mouse. Can't wait for a fix - because it's drivin' me nuts!

     
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    Jun 25, 2013 11:31 PM   in reply to CustomLaser

    I have the same issue on an iMac 21" with OS X 10.8.4 and Magic Mouse (all the boxes are checked on Preferences > Mouse). I tried with a Mighty Mouse and it worked just fine, also tried with a Genius mouse and everything's ok, it just seems to be an issue with Magic Mouse.

    Magic Mouse works just fine with Illustrator CS6 and Photoshop CC.

    I hope that the Creative Cloud promises of fast app updates, come true in this moment.

     
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    Jun 25, 2013 11:35 PM   in reply to sebteran

    Is there any updates from adobe? I saw a post from an Adobe staffer a

    few days ago saying they were working on it, I wonder how much of a

    priority it is.

     

    It's driving me insane!

     
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  • Currently Being Moderated
    Jun 26, 2013 12:57 PM   in reply to CustomLaser

    +1 in Illustrator CC

     

    Mac Pro

    Magic Mouse

    10.8.4

    CC v17

     
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  • Currently Being Moderated
    Jun 27, 2013 1:15 AM   in reply to CustomLaser

    +1 in Illustrator CC

     

    MBP 13-inch, Early 2011

    Magic Mouse

    10.8.4

    CC v17

     
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    Jun 27, 2013 7:14 AM   in reply to CustomLaser

    +1 in Illustrator CC

     

    iMac 27in (late 2012)

    Magic Mouse

    10.8.4

    CC v17

     
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    Jun 27, 2013 8:00 AM   in reply to shapes.camron

    Doesn't work for me either. Using a newer iMac 27", bluetooth keyboard and wireless magic mouse. I have CC and CS6 installed too.

     
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  • Currently Being Moderated
    Jun 27, 2013 10:21 AM   in reply to CustomLaser

    Same issue here.

     

    iMac 27"

    10.8.4

    Magic Trackpad

    CC v17

     
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  • Currently Being Moderated
    Jun 27, 2013 4:17 PM   in reply to CustomLaser

    Same problem, please fix ASAP

     
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  • Currently Being Moderated
    Jun 27, 2013 9:28 PM   in reply to CustomLaser

    Same problem with my MBP...Super annoying!!!

     

     

    I am extreme happy that i hasn't subscribed for CC yet.

     
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  • Currently Being Moderated
    Jun 28, 2013 9:48 AM   in reply to CustomLaser

    Same here:

     

    Mid 2012 iMac with a Magic Trackpad.

     

    Everything works with the exception of option+scroll. This is really jacking with my workflow.

     
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  • Currently Being Moderated
    Jun 28, 2013 2:45 PM   in reply to CustomLaser

    Another victim reporting in.  As previously mentioned, option-scroll zoom works just fine for me in the CC versions of PS and ID.

     

    15-inch Retina MBP, Magic Mouse, Ai CC v17.  Also have Ai CS5.5 and CS6 installed.

     

    If I may quote the great shucho88, "This is really jacking with my workflow."

     

    Hardware Overview:

     

      Model Name:          MacBook Pro

      Model Identifier:          MacBookPro10,1

      Processor Name:          Intel Core i7

      Processor Speed:          2.6 GHz

      Number of Processors:          1

      Total Number of Cores:          4

      L2 Cache (per Core):          256 KB

      L3 Cache:          6 MB

      Memory:          16 GB

     

    System Software Overview:

     

      System Version:          OS X 10.8.4 (12E55)

     

    Apple Magic Mouse:


      Firmware Version:          0x84

      Services:          Apple Wireless Mouse

      Manufacturer:          Apple (0x3, 0x31c)

      Vendor ID:          0x5ac

      Product ID:          0x30d

      EDR Supported:          No

      eSCO Supported:          No

     

    System Preferences/Mouse:


      Scroll direction: natural - Not checked

      Secondary click - Right side

      Smart Zoom - Checked

      Swipe pages - One finger

      Swipe full-screen - Two finger

      Mission Control - Checked

     
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