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Getting Kuler Panel to work in Illustrator CC?

Jun 18, 2013 9:45 AM

Tags: #illustrator #kuler #cc

In Illustrator CC (MacOS), the panel is blank, except for this:

"The Kuler panel enables you to download color themes saved in your Kuler account. A valid Adobe ID is required to use this feature."  And all the panel options are grayed out.

 

There doesn't seem to be any way to let Illustrator know that I (obviously) have a valid Adobe ID, and constant internet access -- hence being able to run CC apps, for instance.

 

When I go to kuler.adobe.com/, it knows who I am (via my Adobe ID), and I remain signed in there.

 

So what's the secret to connecting Kuler with Illustrator CC?

 
Replies
  • Currently Being Moderated
    Jun 18, 2013 10:54 AM   in reply to DrStrik9

    Are you signed into Creative Cloud in Illustrator? From the main menu >  Help, is your Adobe ID showing in the menu? It would read: Sign Out (yourAdobeID@xxx.com)?

     

    If not, you can sign into Crative CLoud there.

     

    Can you access other Creative Cloud servies, such as Sync Settings?

     

    --Terry H.

     
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    Jun 18, 2013 11:18 AM   in reply to DrStrik9

    Yea! Thanks for solving your own problem!

     

    Hope you enjoy Illustrator CC.

     
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    Jun 20, 2013 9:52 AM   in reply to tphinsf

    I'm having the exact same problem, but I don't see where to log out and log in within Illustrator.

     
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    Jun 20, 2013 9:56 AM   in reply to Zerflin

    Help >> Sign Out.

     

    ~Raghuveer

     
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  • Currently Being Moderated
    Jun 20, 2013 10:32 AM   in reply to DrStrik9

    No love. Logged out, logged in, the panel still looks like this:

     

    Screen Shot 2013-06-20 at 1.31.59 PM.png

     
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  • Currently Being Moderated
    Jun 20, 2013 10:38 AM   in reply to DrStrik9

    I want to browse other swatches people have submitted, viewing by popular, etc, like I used to. How do I do that?

     
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    Jun 20, 2013 11:00 AM   in reply to Zerflin

    That's not possible.

     
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    Jun 20, 2013 11:03 AM   in reply to Monika Gause

    What do you mean, that's not possible? Why would they take away a feature like this? That renders the palette pretty much useless.

     
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    Jul 3, 2013 7:03 AM   in reply to Zerflin

    Agreed it defeats the purpose of having easy access to different swatch options, i'm almost forced to go back to cs6.

     
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  • Currently Being Moderated
    Jul 8, 2013 11:07 AM   in reply to DrStrik9

    It is possible. They have just added a few extra steps. You click the little icon to launch the kuler website, make sure you are signed in, and do your search there. When you find a scheme you like, make it a "favorite" which will be added to your "my themes" gallery. Then go back to Illustrator and refresh the kuler panel. There it is, just like before!

     
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    Aug 5, 2013 11:48 AM   in reply to DrStrik9

    I am having this same issue.  I AM logged in.  I tried logging out and back in - still Kuler panel says I need a valid ID.  I tried resetting my password.  Nothing works.

     

    How do I find the online version of Kuler it seems to be gone? 

     

    I also downloaded the desktop version and can't log in to it either.  So seems it's a Kuler linking issue, what the?? Adobe support have been no help at all either.

     
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  • Currently Being Moderated
    Aug 14, 2013 11:09 PM   in reply to photogirl67

    I can sync my Adobe Kuler color themes to Illustrator, no problem.

     

    Are you able to sync a Illustrator color swatch group to Adobe Kuler web app or is the sync only from Kuler to the CC apps (one way sync)?

     
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  • Currently Being Moderated
    Aug 21, 2013 9:00 AM   in reply to photogirl67

    I am also logged in and logged in and out can't get the panel to work.

     

    The online version is here:  http://kuler.adobe.com/

     
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  • Currently Being Moderated
    Sep 5, 2013 11:03 AM   in reply to pedley_s

    Hopefully, you got this straightened out by now.  I had the same problem (still not working after logging out/ back in) and it started working again after closing illustrator out and re-opening.

     
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  • Currently Being Moderated
    Sep 6, 2013 12:01 PM   in reply to gateless

    It's still not working for me, and I've tried all of this log in log out nonsense.

    Screen shot 2013-09-06 at 12.00.57 PM.png

    Screen shot 2013-09-06 at 12.00.48 PM.png

     

    All logged in... aaaaand nada.

     
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  • Currently Being Moderated
    Oct 11, 2013 9:10 AM   in reply to JWhiteCT

    I have a client with the same issue. Attempt to sign out prompts message that all applications will be de-activated. Is there a way to fix this problem besides signing out and signing back in?

     
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    Oct 11, 2013 9:37 AM   in reply to April Clark

    Deactivating isn't really that big a deal - it doesn't delete the applications from your computer, you just have to log back in and re-activate, so it's like a 2 minutes deal. But it isn't even worth those 2 minutes, since it didn't fix my issue. I'm still Kuhler-less.

     
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    Oct 20, 2013 4:16 AM   in reply to pedley_s

    I have had the Kuler syncing issues on both my machines, at work and at home (running the same licence)!

     

    You know what the odd thing is all the logging out/logging back in stuff worked on my machine at work but can I replicate the same outcome at home, NO! Very strange and very annoying!

     

    Adobe can you please come up with a solution to this as what is the point of having/offering a service that clearly doesn't work properly.

     
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  • Currently Being Moderated
    Oct 26, 2013 10:53 AM   in reply to DrStrik9

    This is sadly ridiculous to need to do! And the loss of browsing Kuler ... WAS anyone thinking???

    Anyway, thanks for this help. I can at least see my own sets.

     
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  • Currently Being Moderated
    Oct 29, 2013 11:34 PM   in reply to JWhiteCT

    Just adding another voice to this discussion, I too have logged out and back in again, with no Kuler syncing. Totally UnKul.

     

    EDIT: Ok, my bad. Missed a step, didn't quit out of illustrator, having done this, have got Kuler. Totally Kul now (agree about the browing themes issue though, please fix Adobe).

     

    Message was edited by: Andrew Cameron

     
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