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Adobe Premiere Pro CC has stopped working

Jun 18, 2013 10:47 AM

Tags: #premiere_pro_cc #crashing_on_opening

I get the following error when I try to run Adobe Premiere Pro CC:

 

AdobePremiereProCC-StoppedWorking.png

 

Adobe Premiere Pro CS6 still works well.  The other CC software I tried also work well (Photoshop, After Effects, Audition, etc)

 

I tried running it from the start menu or from the .exe

 

I tried running it normally or as an administrator

 

I tried updating my ATI video card driver, and quicktime just in case, didn't change anything.

 

I tried uninstalling it, rebooting, reinstalling it, rebooting, and it still doesn't work.

 

 

 

Here's the details:

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    Adobe Premiere Pro.exe

  Application Version:    7.0.0.342

  Application Timestamp:    5176598d

  Fault Module Name:    StackHash_bd21

  Fault Module Version:    6.1.7601.17725

  Fault Module Timestamp:    4ec4aa8e

  Exception Code:    c0000374

  Exception Offset:    00000000000c40f2

  OS Version:    6.1.7601.2.1.0.256.1

  Locale ID:    1033

  Additional Information 1:    bd21

  Additional Information 2:    bd21f5c92378aee156f149a6ba7e9ffe

  Additional Information 3:    e8df

  Additional Information 4:    e8df4a89e00e0b1300dafab9669ace56

 

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jun 18, 2013 10:52 AM   in reply to studiojpic

    I had the same problem with mine. It was solved by running the software in windows 7 compatibility mode. After that it started up and ran fine.

     
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  • Currently Being Moderated
    Jun 18, 2013 10:59 AM   in reply to studiojpic

    Hi studiojpic,

    Although it's for Photoshop, you also might try what is suggested in this knowledge base doc: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately- launch.html

     

    Let us know if that works for you. If not, I'll do my best to get to the bottom of this.

     

    I really like your videos, by the way!

     

    Thanks,

    Kevin

     
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  • Currently Being Moderated
    Jun 18, 2013 11:07 AM   in reply to studiojpic

    Try uninstalling the ATI driver and see if you can launch with the built in VGA driver.

     
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  • Currently Being Moderated
    Jun 18, 2013 11:34 AM   in reply to studiojpic

    Did you try the 13.06 driver?

     
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  • Currently Being Moderated
    Jun 18, 2013 11:47 AM   in reply to studiojpic

    Let us know how that beta driver works. We're watching this one closely.

     
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  • Currently Being Moderated
    Jun 18, 2013 12:00 PM   in reply to studiojpic

    Thanks for the update!
    For anyone else experiencing this issue, here's the link to the beta driver:
    http://support.amd.com/us/kbarticles/Pages/AMDCatalyst13-6WINBetaDrive r.aspx

     
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  • Currently Being Moderated
    Jun 18, 2013 5:00 PM   in reply to Kevin Monahan

    Thank you Kevin, this fixed my problem, which I've been trying to sort out all day as you can see below. One thing to add that your link doesn't explain is that the "Sign out from creative cloud" button in the cloud app is greyed out until you close out your browser (if you are logged in to Adobe). As soon as I closed the browser the button became active and I could log out. Below is the description of the problem I had before.

     

    I've installed After Effects CC, Audition CC, Prelude CC, and Media Encoder CC and they all work fine. Premiere Pro CC crashes at the launch screen. I've now installed it twice to no avail. It's a bummer because that's the only program I really planned to use this week. Premiere Pro CS6 is working fine.I'm not getting the same error message though, I get "Adobe Premiere Pro CC has stopped working. Windows can check online for a solution to the problem." I dream of error codes, this error message doesn't help at all.

     

    Windows 7, 64 bit

    ASUS Zenbook

    10GB Ram

    Intel Core i7

    GeForce GT 620M Graphics

     

    (EDIT) I've updated my graphics driver, checked that I'm running on "High Performance", restarted my computer twice, and reinstalled a third time and that didn't help either.

     
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  • Currently Being Moderated
    Jun 18, 2013 9:03 PM   in reply to studiojpic

    I am suffering from the same problem, but with a nVidia GT 650M. Therefore the solution for the amd drivers cant work for me. I've tried reinstalling and resigning into cloud. I've tried compatibility mode for windows 7 and running as admin. Nothing is working so far.

     
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  • Currently Being Moderated
    Jun 18, 2013 10:24 PM   in reply to Mad Eden

    Did you try uninstalling the nvidia driver completely and launching in VGA? That would at least narrow down whether the root cause has anything to do with your graphics hardware.

     
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  • Currently Being Moderated
    Jun 18, 2013 10:49 PM   in reply to Chad Baker

    thank you Chad. My problem was just fixed. (at least for now) I found out that my premiere was running under Win 7 compatibility mode. I think that must have been why.

     
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  • Currently Being Moderated
    Jun 20, 2013 9:49 PM   in reply to Chad Baker

    Turns out its not completely solved. Now I still get the "has stopped working" message pretty much every time I start premiere. However, sometimes - rare as that is - it doesnt crash and I was able to work on it for as long as I wanted. As soon as I exit and app and tried to launch it again, it crashes.

     
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  • Currently Being Moderated
    Jun 21, 2013 1:21 AM   in reply to Mad Eden

    same here Mad Eden, first I had trouble with it crashing during load up. Then that was solved by signing in and out of thecloud. Now it keeps crashing but it happens after about 30-45 seconds of using the program. It worked once though just fine for a long time.

     
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  • Currently Being Moderated
    Jun 21, 2013 3:13 PM   in reply to findwill

    exactly the same situation. I also talked to my network administrator and they agreed to put me on bypass so no network restrictions on me. But it still happened. Also I tried it in offline mode and it still had the same problem.

     
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  • Currently Being Moderated
    Jun 22, 2013 9:29 AM   in reply to Mad Eden

    I think its fixed now... hard to have faith after last time. I had previously updated my graphics card (Geforce 620) but that didnt work so I tried I updating the driver on my Intel Processor (i7) and that seems to have done the trick. I used PP CC all day yesterday with now crashing.

     

    I dont know if you have an Intel chip but here is the update website:

    http://www.intel.com/p/en_US/support/detect

     
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  • Currently Being Moderated
    Jun 22, 2013 4:05 PM   in reply to findwill

    You are my savior! thank you so much findwill. That fixed the problem as least for now. Thanks again!

     
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  • Currently Being Moderated
    Jun 28, 2013 12:13 AM   in reply to studiojpic

    Me too, i hate the CC version. The Premiere CS6 before this Version is very good and Stable. And the interface is beauty too ^^

     
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  • Currently Being Moderated
    Jul 6, 2013 8:44 AM   in reply to findwill

    Thanks findwill.  My Premiere Pro CC was not opening and per your suggestion and link I made some updates and now it's working just fine.  I thought it would solve the problem with InDesign too, but I still can't get that program to open.  I'm getting the Adobe InDesign CC has stopped working message before the program even launches.

     
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  • Currently Being Moderated
    Jul 19, 2013 12:01 PM   in reply to findwill

    Thank you very much! This fixed the problem!! You are da best!

     
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  • Currently Being Moderated
    Jul 22, 2013 10:25 AM   in reply to findwill

    Thanks so much for the intel update link. Premiere Pro CC is now working on my HP Pavilion DV6 with intel HD graphics 4000 GPU. 

     
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  • Currently Being Moderated
    Jul 22, 2013 9:27 PM   in reply to studiojpic

    I have tired all this but still it crashes. I tired updating my Nvidia GeRorce GTX 660 drivers... Still no help. Did the same for my i5-2320 processes... Still no fix. Reinstalled it... No help. Did a recovery of when it did work.. Still crashing. Anytime I try and watch stuff that I have put in the timeline and or try to render, it crashes. My computer spec are.... i5-2320 @3.00GHz, 8GB ram, GTX 660 SC, 1TB Hard Drive and everything is running on Windows 7 64-bit.

     
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  • Currently Being Moderated
    Jul 23, 2013 9:47 PM   in reply to computerma1

    Computerma1: Are you creating a new sequence or opening an existing one? If the latter, then a) try the former, and b) did you create the new project in CC, or does it date back to an earlier version?

    Do you get any error message when it crashes. If you get the same "Premiere Pro CC has stopped working" dialog that's shown in the OP, what do you get when you click "View problem details"?

     
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  • Currently Being Moderated
    Jul 23, 2013 9:56 PM   in reply to Mark Mapes

    Just a heads up I'm new to Premiere. I make a new sequence for one clip then I just drag other clips into that same sequence. I'm opening projects that I saved from Premiere CC. All editing was done on the same version.

     
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  • Currently Being Moderated
    Jul 26, 2013 11:52 AM   in reply to computerma1

    Not to confuse the issue but I migrated from a CS6 project and my CC experience has been extremely unstable, after spending so much time in stable CS6.  Unfortunately, I put too much work into this now-converted CC project to go back to my CS6 project that I'm just plowing through the multiple crashes to finish this project.  I have some smaller CC projects that seem to be stable, although they are not nearly has long or have as many clips. It'd be awesome if I could convert my existing CC project to CS6 and see if stabilizes there.

    I even tried creating a new CC project, new CC sequences and importing my problem sequences in one by one to 'rebuild' the master sequence and no-go.

     
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  • Currently Being Moderated
    Jul 26, 2013 7:09 PM   in reply to findwill

    Findwill,

     

    Your fix was the thing that made my Premiere CC work again. I followed the link to the Intel updates, updated the Graphics Driver, and all was good. Thanks for your vey helpful post!!

     

    Dell Inspiron 17R, Intel i7, Windows 7, 64-bit

     
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  • Currently Being Moderated
    Jul 31, 2013 5:10 PM   in reply to joetheyeti

    I solved it for me. Don't know whether the solution is here and I missed it, but this is what worked for me.

    I updated the NVIDIA Driver and then Prem Pro CC started to launch but failed with the message, "Adobe Premiere Pro could not find any capable video play modules"

    So then I check the Cuda support text in the Programs and noticed that my card is listed under my CS6 installation but not with the CC installation. REALLY!!! ADOBE?!? YOU MISSED THAT!?!

    Anyway, I added my card to the list (you need to first open and run Notepad as Administrator to be able to save your changes) and now CC launches as it should.

    Will probably have to do this with other programs and after some updates,but at least it now works as it should.

    Hope this helps others.

     
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  • Currently Being Moderated
    Jul 31, 2013 9:16 PM   in reply to ThePetal

    Hi ThePetal,

     

    Which card do you have?

     

    Thanks!

     

    Peter Garaway

    Adobe

    Premiere Pro

     
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  • Currently Being Moderated
    Aug 1, 2013 2:05 PM   in reply to petergaraway

    Hi Peter,

    My card is NVIDIA GeForce GT 650M in a HP Laptop

     
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  • Currently Being Moderated
    Aug 2, 2013 6:15 AM   in reply to ThePetal

    I had exactly the same issue. Findwill's link sorted it for me http://www.intel.com/p/en_US/support/detect

     

    I have only just reinstalled fresh windows on a new drive. I thought every driver was up to date but the intel driver detect found the primary graphics driver needed updating.

     

    I'm trialling Premiere Pro CC and it crashed on launch every time.

     

    Product name: HP Pavilion dv7 Notebook PC

    Windows 7 Home Premium 64-bit Service Pack 1

    Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

    Intel(R) HD Graphics 4000

    NVIDIA GeForce GT 650M

    8GB RAM

     
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  • Currently Being Moderated
    Aug 4, 2013 12:30 AM   in reply to petergaraway

    Hi Peter,

    I am very sorry for my earlier misleading comments, but I just realized that my card was listed after all, just out of order. How odd that after I changed my Cuda txt file, I was able to open Premiere Pro CC?

    However, today it would not open and I got the message "'Adobe Premiere Pro could not find any capable video.........." again.

    I have tried most of the suggestions on this and the other related threads.

    Finally, after repeated failures, I have had success.

    Here is what I did -

    My computer is pretty much identical to that of chrisispacman.

    1 -  I completely signed out of Creative Cloud through the preferences in Adobe Application Manager.

    2 - Then I signed  in afresh etc...Don't remember all the things that I did.

    3 - I then uninstalled Prem Pro CC through the Windows Control Panel - Programs and Features

    4 - I then restarted the computer and opened the Adobe Application Manager and installed PPCC.

    5 - Then, finally, launched the Premiere Pro CC.

     

    It  is working for now, but I do still have my fingers crossed.

     
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  • Currently Being Moderated
    Sep 23, 2013 8:17 PM   in reply to ThePetal

    Has this issue been completely resolved.  I followed this entire thread.  I still have the same issue of saying "Adobe Premeire Pro CC has stopped working".  See below for crash report.

     

    My machine is an intel i7 4770K with Nvidia GeForce GTX 760 and 32 GB Ram Windows 7 Utlimate 64 bit.  Its a brand new machine.  I'm using a Black Magic Intensity Pro PCIe card to capture video.  I just updated Adobe Premeire Pro CC today to the latest and updated my Windows machine as well with the critical updates.  After reading this thread, I updated the GeForce GTX 760 driver to the latest driver (327.23). 

     

    I have a 3 hour tape that I'm trying to capture.  I've restarted it 3 times today and each time it stops with the "Adobe Premiere Pro CC has stopped working".  It usually take more than an hour and a half of capture before it dies. 

     

    Can somebody please help me figure out what I need to do to get this to work?  I have pretty beefy brand new hardware and all up to date.  Pretty mind numbing after all that it still doesn't want to work.

     

    Here is the crash reports for the past 2 crashes.

     

    Problem signature:

      Problem Event Name:          APPCRASH

      Application Name:          Adobe Premiere Pro.exe

      Application Version:          7.0.1.105

      Application Timestamp:          51cbdef8

      Fault Module Name:          dbghelp.dll

      Fault Module Version:          6.1.7601.17514

      Fault Module Timestamp:          4ce7c5ac

      Exception Code:          c0000005

      Exception Offset:          00000000000294a1

      OS Version:          6.1.7601.2.1.0.256.1

      Locale ID:          1033

      Additional Information 1:          8f23

      Additional Information 2:          8f233a14cac19deff3e85ec79ef062eb

      Additional Information 3:          7d28

      Additional Information 4:          7d28ffdf273f2bc40d0cdb5f59b1bfdb

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

     

     

     

    Files that help describe the problem:

      C:\Users\Jai Guru Dev Datta\AppData\Local\Temp\WERBC7D.tmp.WERInternalMetadata.xml

      C:\Users\Jai Guru Dev Datta\AppData\Local\Temp\WERD184.tmp.appcompat.txt

      C:\Users\Jai Guru Dev Datta\AppData\Local\Temp\WERD240.tmp.mdmp

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

     

     

     

    Problem signature:

      Problem Event Name:          APPCRASH

      Application Name:          Adobe Premiere Pro.exe

      Application Version:          7.0.1.105

      Application Timestamp:          51cbdef8

      Fault Module Name:          dbghelp.dll

      Fault Module Version:          6.1.7601.17514

      Fault Module Timestamp:          4ce7c5ac

      Exception Code:          c0000005

      Exception Offset:          00000000000294a1

      OS Version:          6.1.7601.2.1.0.256.1

      Locale ID:          1033

      Additional Information 1:          8f23

      Additional Information 2:          8f233a14cac19deff3e85ec79ef062eb

      Additional Information 3:          7d28

      Additional Information 4:          7d28ffdf273f2bc40d0cdb5f59b1bfdb

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     
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  • Currently Being Moderated
    Oct 28, 2013 4:38 PM   in reply to studiojpic

    I was having the same problem, I wanted to reinstall Premiere CS6 (because it was having trouble processing my Canon C100 footage), but unfortunately upon the reinstall I was left with the CC version,

     

    I spent a while trying to make it work... I'm running a Lenovo W530 setup (Quadro K200m 2gig), Tried nVidia drivers - nothing, intel chipset - nothing... signing out and in from cloud - nothing..

     

    Eventually one of the older versions of the Intel HD4000 graphics drivers seemed to do the job (not the most recent one)... So would recommend trying this approach...

     

    But yeah, it was an unpleasant surprise having to deal with this upon updating the versions of Premiere Pro...

     

    Update: The drivers for Intel HD4000 still seem to be working well, definitely recommend trying this solution (some of the drivers claim they are incompaible with the hardware, I just tried a couple from the Intel website, one of the older versions worked)

     

    Update 2: Premiere Pro CC seems to be better at Editing the native AVCHD Canon C100 footage...

     
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  • Currently Being Moderated
    Dec 29, 2013 6:00 PM   in reply to Filip Laureys

    Has anyone come up with a solution for this?

     

    My premiere pro cc keeps crashing.

     

    I have read this thread but don't really understand it.

     

    Why does it keep crashing?

     
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  • Currently Being Moderated
    Dec 29, 2013 8:35 PM   in reply to hlpllc

    I think that Adobe has rectified this bug with the latest updates and that is probably why you aren't hearing many more related complaints.

    I recently had to reinstall Windows 7 and all the Adobe Creative Cloud programs. Initially Premiere Pro played up again with the same errors as described in this link. I then installed the latest Adobe Application Manager, followed by the latest updates to  Premiere Pro and haven't had any problems since. It seems to me that Adobe has fixed this problem with its latest updates.

    I am sorry that I cannot tell you all the steps I took, but it has been great so far. It wouldn't hurt to make sure that you have the latest NVIDIA drivers as well.

    So hopefully you will not have to do anything very tricky, just install all the latest stuff.

     
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  • Currently Being Moderated
    Jan 6, 2014 9:31 PM   in reply to Chad Baker

    Hi Chad,

     

    I'm having the same issue as studiojpic was in the first post, however I have followed all of the solutions in this thread (and others on the same topic) and my Premiere Pro CC still crashes after about 15-30 seconds. I tweeted the @AdobeCare account and was linked to this thread again and told to contact you.

     

    This is my system's specs:

    computerspecs.PNG

     

    I'm running an AMD Radeon HD 8730M and an Intel HD Graphics 4000. Both are up to date and so is my copy of Premiere.

     

    These are the details:

     

    Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3

    Faulting module name: amdocl64.dll, version: 10.0.1348.4, time stamp: 0x52a59d1b

    Exception code: 0xc0000005

    Fault offset: 0x00000000001807a6

    Faulting process id: 0x128c

    Faulting application start time: 0x01cf0b6792cf6e50

    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\amdocl64.dll

    Report Id: dc1a775b-775a-11e3-be98-bc85561c8de2

    Faulting package full name:

    Faulting package-relative application ID:

     

    I'm really stuck on this one, and I'm not particularly tech savvy to begin with. Any help appreciated!

     
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