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MilesDP15
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Latest Creative Cloud doesn't work at all

Jun 18, 2013 1:04 PM

Tags: #failed #installer #creative_cloud #adobe_application_manager

Running Creative Cloud 1.0.0.181 on Mac 10.8.4.  Have tried Photoshop CS6, CC, and Flash CC - all applications fail to start with the error "Configuration error Please uninstall and reinstall the product. Error: 16."

 

I have uninstalled.  Reinstalled.  Unintalled with Creative Cloud Cleaner.  Reinstalled.  Same error.

 

I have also tried resetting the permissions on the Adobe PCD folder to no avail.

 

This is absurd.  Who is in charge of your installation scripts?

 
Replies
  • Currently Being Moderated
    Jun 18, 2013 1:15 PM   in reply to MilesDP15

    MilesDP15 have you reviewed your installation logs to determine the exact error you are receiving during the installation process?  If not then please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to locate and interpret the installation log files.

     
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    Jun 18, 2013 7:11 PM   in reply to MilesDP15

    Same here. No answers to offer, but downloading InDesign CC broke all of my CS6 applications. Cannot open because I just get the same Configuration Error 16. Uninstalled, reinstalled from both disc and CC, but same error. Checked permissions for both Adobe PCD folder and SLStore folder, and these matched the recommendations. Ran the Adobe Support Advisor software, and it found no errors. Adobe Muse seems unaffected, but InDesign, Illustrator, Photoshop and Dreamweaver are all suffering from this error. Bridge seems to work in CS6, but I've stopped updating fearing that I will break something else, so have not tried the CC version. Running Mac Pro with OS X 10.8.4 and 24 GB of RAM. Everything worked perfectly until the attempted CC update of ID this morning. That's the last of my access to the CS apps I require. Adobe Chat could not help. On the phone with Adobe support now, and they are regurgitating the same support procedures. I've been escalated to Tier 2 and should expect a call back within 24 hours. Lovely! There was a time when new software from Adobe was a time of excitement.

     
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  • Currently Being Moderated
    Jun 18, 2013 7:38 PM   in reply to MilesDP15

    Hi MilesDP15,

    Please try to follow the steps given in the following knowledge base article corresponding to the error you are getting.

    Skip the solutions which alreadty tried.

     

    http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error- cs5.html

     
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    Jun 18, 2013 7:44 PM   in reply to Sumit Singh

    I tried this without success. I stated so in my post: "Checked permissions for both Adobe PCD folder and SLStore folder, and these matched the recommendations."

     

    It also seems that Miles tried as well: "I have also tried resetting the permissions on the Adobe PCD folder to no avail."

     

    Since this is the only recommendation that Adobe is offering, we have all come across it and tried it: Miles, myself, the Adobe chat agent and the Adobe phone agent. Something new must be broken in this case.

     

    Thanks for your concern.

     
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    Jun 18, 2013 10:23 PM   in reply to Jeff A Wright

    I have also taken all of these steps, the one below from Mr. Singh, as well as checking the installation logs. They all report "no errors." The applications are installed. The problem is they won't open. Instead a message comes up:

     

    Configuration error

    Please uninstall and reinstall the product.

    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

    Error: 16

     

    The trouble began this morning after an update to the Application Manager came up on my screen. Then, once I closed an Adobe application, I could no longer open it or any other, the exception being Bridge in both CS6 and CC. They both work. I've uninstalled all products, then reinstalled. Same result. A major client is waiting on a revision to an Illustrator file in order to go to press. Please help.

     
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  • Currently Being Moderated
    Jun 18, 2013 11:43 PM   in reply to klbrdshw

    This thread might be of help to regarding permissions errors.  http://forums.adobe.com/message/5175823#5175823 

     

    Let us know if you are able to solve the issues you are having.

     
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    Jun 19, 2013 1:44 AM   in reply to klbrdshw

    I know this is of little help,but that's exactly what happend to me when I upgraded from CS6 CC to CS7 CC on my mid-2009 Macbook running 10.8.4. The updated installer broke CS6 and CS7 with an Error 16. Bridge CS6 and CS7 opens,but Help > Updates returns an error message and Bridge crashes.

     

    I've been uninstalling, running the CS cleaner and reinstalling with no results.

     

    I'm in contact with tech support. If I find out anything, I'll share.

     

    Gene

     
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    Jun 19, 2013 8:59 AM   in reply to MilesDP15

    I have the same problem. Once the manager downloaded I tried to download CC. It acted like it is stalled (Mac OSX 10.8.4) and all I got was the Error 16 screen. I tried launching CS6 and the only app that would launch was Bridge. All apps produced the Error 16 screen. I uninstalled everything and used cleaner several times. Also checked permissions on a few folders from advise on any other thread. Nothing works. Now the manager does not even show CS6 so I cannot even go back and install that. I am dead in the water with work due!!! I hope they resolve this soon.

     
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  • Currently Being Moderated
    Jun 19, 2013 11:27 AM   in reply to MilesDP15

    Miles it appears your file permissions under your current user account have become compromised.  Please try the steps referenced by Lee_Ann_H in message #6.

     
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    Jun 19, 2013 2:00 PM   in reply to MilesDP15

    Thanks for the update Miles!

     
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    Jun 19, 2013 3:48 PM   in reply to MilesDP15

    Time Machined back before this fiasco. PS CS6 CC works fine.

     

    Updated the AAM and before I even log in, PS CS6 goes Error 16 on me

     

    Tried sudo chmod -R 775 /Library/Application\ Support/Adobe  several times.

     

    CS6 still gives an Error 16

     

    Uninstall/Reintall CS6 Error 16 again

     

    Sorry folks...this new AAM update is nothing but trouble for me.

     

    I'll run Time Machine to get my CS6 back until this is fixed.  I have had two days of this and that's enough.

     
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    Jun 24, 2013 3:35 AM   in reply to gener7

    Im not sure how safe this is, but it worked for me:

    sudo chmod -R 777 /Library/Application\ Support/Adobe

     

    This basically assigns all permissions to the Adobe folder.

    Hope this helps someone!

     
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    Jun 24, 2013 3:25 PM   in reply to _MikeBrits

    Yes, this finally did the trick!

     

    I had gotten a ticket from Adobe support and I let them go through their procedures. They tried fixing permissions in the Adobe App Support folder, namely the PCD and SLStore folders,but that didn't work. The apps did launch in the root account, so they suggested it was a user profile problem and I should contact Apple.

     

    I don't know why the chmod 775 didn't work, but the 777 did help me.

     

    Thanks for passing that on. I hope there is no blowback from mucking with the permissions either, but I need my apps up and running.

     

    Gene

     
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  • Currently Being Moderated
    Jul 17, 2013 11:32 PM   in reply to MilesDP15

    If you are on a Mac, fire up Terminal. Enter this command: sudo chmod -R 777 /Library/Application\ Support/Adobe

     

    It shpuld fix the problem and Photoshop CC should fire up.

     

    Gene

     
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    Feb 13, 2014 2:00 PM   in reply to MilesDP15

    Everything had been fine using CC for three months. I then had what I now know to be a major accounts permissions corruptions issue. Forgetting the best approach to computer problems is to go and stand under a tree and read the manual  I stuffed everything up and had to do a reinstall from Time Machine.

    CC now unusable and reinstal required with Error 16's and no cure working

    Also killed CS4 but never mind l only use those when in a hurry and CC drives me nuts.

     

    Tried all of the suggestions on this discussion without success.

    Eventually curious to see if this was a Firewall problem I went into my Firewall Options and added the CC apps after which everything has been fine.

    Needed a failed install before I could  see the app to add it to the Firewall. Then did uninstall and reinstall.

    An exception was Photoshop CC for which I had to open my Firewall. Of course it turned Firewall back on quick as.

    Should add that I have not had a peep out of Adobe following my request for help.

    I have since learned how to reset the Account Permissions via restart CMD R etc.

    You will probably all pick up errrors in my terminology etc. but heck I drive boats not computers and this did work for me........

     
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