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SamDeats
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Flash CC freezes when closing files

Jun 18, 2013 1:35 PM

Tags: #file #flash #crash #document #close #freeze #cc

If I create or open multiple FLAs, close one, then later close a second one, closing the second FLA freezes Flash CC and it must be force quit.  It is very easy to recreate and hard to miss.  I've done it over a dozen times now trying to pinpoint the specific cause.  This crash needs to be fixed immediately, it completely screws up multidocument workflow and makes the software nearly unusable for my team.

 
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  • kglad
    72,213 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 18, 2013 3:17 PM   in reply to SamDeats

    i don't see that.

     

    first, close flash and restart your computer.  do you still see the problem? 

     

    if yes, start closing down running processes/background programs to see if you can find the program that causes your problem.

     
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    Jun 20, 2013 11:50 AM   in reply to kglad

    I am encoutnering this too.

     

    The specific steps Ive seen to recreate:

     

    open flash

    open an FLA

    make an edit to the FLA

    Close Flash -- not the FLA -- the full program.

    On the dialog to save your changes, click no.

     

    the second the alert window goes away, flash freezes up.

     
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  • kglad
    72,213 posts
    Jul 21, 2002
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    Jun 20, 2013 12:03 PM   in reply to genericAndy

    i followed those steps and don't see a problem but, your problem sounds easy to avoid and probably not worth tracking its cause.

     
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  • kglad
    72,213 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 20, 2013 12:50 PM   in reply to SamDeats

    if you can't easily avoid the problem, start closing down running processes/background programs to see if you can find the program that causes your problem.

     
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    Jun 20, 2013 1:09 PM   in reply to kglad

    Everything but necessary programs & Flash is closed, I did reboot.  It still does it.  So the problematic program is..... Flash CC

     
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  • kglad
    72,213 posts
    Jul 21, 2002
    Currently Being Moderated
    Jun 20, 2013 1:23 PM   in reply to SamDeats

    there's still some software causing the problem.

     

    contact adobe support to see if they can take control of your machine and find the issue, http://helpx.adobe.com/contact.html?product=flash&topic=using-my-produ ct-or-service

     
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  • Currently Being Moderated
    Jun 20, 2013 9:09 PM   in reply to kglad

    Please change the jvm memory setting

    Change to "Xmx256m" to" Xmx512m"

     

    Java memory  file

     

    C:\Users\<user name>\AppData\Local\Adobe\Flash CC\en_US\Configuration\ActionScript 3.0

     

    File name:jvm.ini

    Value to update: -Xmx512m

     

    Let me know its solved the freeze issue.

     
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    Jun 20, 2013 9:46 PM   in reply to Jose_Flash_ookken

    it worked once.  still freezing up

     
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