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CC Adobe Application Manager fails to install...

Jun 18, 2013 3:55 PM

Tags: #install #to #failed

I just purchased Adobe CC (I'm a current CS6 Production Premium owner) and login in with my Adobe ID, attempted to download Adobe Photoshop CC and got the following error:

 

Adobe Application Manager

We've encountered the following issues:

Adobe Application Manager failed to install.

 

My system is Windows7 64bit.  I looked thru my Windows7 event logs and NO errors are being shown.

 

I've attempted to contact "live chat support" but I appear to be on infinite "hold" with estimated wait that goes from 23 minutes to 22 minutes to 23 mintues to 22 minutes (has been doing this for 50 minutes now) -- I guess A LOT of people are having problems with CC.

 

I gotta say, my "introduction" to Adobe Creative Cloud has definitely NOT been a good one.  If I can't get a solution soon, I'll just get a refund on my CC Subscription and look for alternate "creative" software.  Not a happy customer.  I suspected this CC subscription approach was going to be problematic, and it is!

 

Rob

 
Replies
  • Currently Being Moderated
    Jun 18, 2013 4:34 PM   in reply to robains

    Hi robains,

     

    I am really sorry to hear that you are facing issue with Adobe Application Manager Installation.

     

    Could you please download and install AAM(CC) from this Link

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID= 4437

     

    Please let us know if it helps.

     

    regards,

     

    Abhijit

     
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    Jun 18, 2013 6:02 PM   in reply to robains

    I get the exact same error and I have downloaded AAM as well as ACC desktop. All have the same error when installing. Also it says I am installing the AAM but there is no application on the MAC or PC even when running as Administrator.

     
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    Jun 18, 2013 10:38 PM   in reply to TMREVO

    Sorry to hear you're having issues.  Can you try these steps and let us know if this solves your issues?

    1. Uninstall AAM that is currently installed

    2. Clear your browser cache and browser history

    3. Restart browser

    4. Go to creative.adobe.com/products and try and install an app

     

    Regards,

     

    Lee

     
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    Jun 18, 2013 10:55 PM   in reply to Lee_Ann_H

    TMREVO,

     

    You can try what Lee_Ann said, but a quick search of these forums will show that the problem is a bit more widespread than one user having this issue. My guess is Adobe has to fix the update.

     

    Lee Ann, this problem may need to be escalated. As Rob notes above, something seems off about the update/installer for the most recent App Manager.

     
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    Jun 19, 2013 9:52 AM   in reply to robains

    Help! My other CC Team members were able to update AAM, but I can't.

     

    I'm on a Mac, so I can't seem to find anything called omp.db on my computer as mentioned by robains (on Windows). Is there some corresponding file on the Mac that I can try to move?

     

    Also, I don't know how to uninstall the AAM as Lee_Ann_H mentioned and it won't launch due to failing in installing the updated CC version. Do I need to use this "Adobe Cleaner Tool" that I see in another thread to get rid of AAM so that I can try a new download/install?

     

    Thanks!

     
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    Jun 19, 2013 11:04 AM   in reply to Design Proj Dev

    For Mac OS you can find the OPM.db file in /User/[username]/Library/Application Support/Adobe/OOBE folder.

     
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    Jun 19, 2013 11:45 AM   in reply to Jeff A Wright

    Hi Jeff,

    Thanks for replying.

     

    In OS X 10.8 there is no longer a Library folder visible in [username]. There is this from the root level of the hard drive:

    [hard drive]/Library/Application Support/Adobe/OOBE/PDApp

     

    I'm guessing this is not the same. Also, the PDApp is an alias folder. If you open the aliased folder, it is the Adobe Application Manager folder:

    [hard drive]/Applications/Utilities/Adobe Application Manager

     

    There are a bunch of folders and a few documents there:

     

    Folders:  CCM, core, D6, DECore, DWA, LWA, P6, P7, UWA

    Files:  PDAppFlex-app.xml, PDAppFlex.swf, pim.db

     

    Now what?

     
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    Jun 19, 2013 2:45 PM   in reply to Design Proj Dev

    Design the Library folder is still there just hidden.  Hold down the option key in the Finder and go to the Go Menu.  You will have an option to access your User Library from there.  The item will be titled Library.

     
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    Jun 19, 2013 3:11 PM   in reply to Jeff A Wright

    Thanks, hadn't learned that about this system yet!

     

    I moved the opm.db to my desktop, unfortunately, the updated installation of AAM still failed. :-(

    I tried opening from the alias in the Applications menu and when that didn't work, I again moved the (new) opm.db and tried again by downloading Creative Cloud from the website.

     

    No luck.

     
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  • Currently Being Moderated
    Jun 19, 2013 3:16 PM   in reply to Design Proj Dev

    Design Proj Dev,

     

    Send me private message your contact details.

     

    I will contact you if you like.

     

    Sarika

     
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    Jun 20, 2013 12:08 PM   in reply to sarika02

    You should have my contact info now. Let me know if you don't.

    Thanks!

     
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    Jun 20, 2013 12:47 PM   in reply to Design Proj Dev

    Design Proj Dev,

     

    We dont have your conatct details but if you have any case number please share.

     

    so that i can contact you.

     

    Sarika

     
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    Jun 20, 2013 2:02 PM   in reply to sarika02

    Hi Sarika,

    I went to your profile from the community forum page and clicked "Send private message" and that message included my email address and name.

     

    I don't have a case number. We just got CC for teams in May, so I was just hoping there would be an easy fix for being unable to update the AAM now that CC is out.

    The other team members, apparently, had no problem.

     

    Thanks!

     
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    Jul 2, 2013 7:09 AM   in reply to robains

    Just back from the BUILD conference where a year of CC was given to all attendee's.  The CC install fails in Win8/IE with "Product X is a desktop app so you'll want to download it from your computer."

     

    Switching to chrome, at least the install starts, but then I get the above error.

     

    Tech support cant even get CC to install on Windows 8!

     

    What a mess.

     
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