Skip navigation
Dave80537
Currently Being Moderated

Why is the Photo Downloader crashing?  Please help

Jun 18, 2013 8:41 PM

I have Photoshop Elements 11.  Recently, the downloader crashes whenever I try to run it. 

I get an error code c0000005, address da831ac

I have downloaded the most recent update (20120923.r.32287).  It didn't help. 

I'm running Win 7, SP1.

I found an item of a very similar type that was posted several years ago and noone responded to it.

I've tried getting online chat to work, but it seems to always be busy.

 

Message was edited by: Dave80537

 
Replies
  • Currently Being Moderated
    Jun 21, 2013 5:58 AM   in reply to Dave80537

    Can you please try running PhotoDownloader.exe with admin right directly from its location within - C:\Program Files ( or x86)\Adobe\Elements 11 Organizer

     

    and see if the crash still happens?

     

    Thanks

    Andaleeb

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points