windows crashed / reinstalled
reinstalled CS3 but couldn't "deactivate" so now won't let me run program
chat support tells me they can no longer help because it's old product... so now I can't use/reinstall CS3 or PS-CS3
That's simply not true.
Follow the on-screen instructions and call the number for activation when appears there.
Support can be slightly pig-headed when it comes to this, but don't take "we can't help" for an answer because that is simply NOT true.
I've had to be very stern with support when it comes to activation issues with CS3/CS4. But they can absolutely give you the proper codes to activate.
Support CAN help with activation for CS3, CS4, CS5, CS6 and CC. It's only CS2 and older they can't help with (because activation for these versions is not required any longer)
except I can't get the application to open in order to get to a deactivate option...
I've uninstalled and reinstalled a number of times and continue to get the message:
You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product or contacting your IT administrator or Adobe customer support for help.
I tried the support folks 3 times and they transfer me around and end up sending me back here every time.... HOURS now and I still can't do anything
thanks for at least responding!
Run the Adobe's cleaner tool: http://www.adobe.com/support/contact/cscleanertool.html
REBOOT the machine
When you get to the activation, call Adobe.