If you find that Flash Professional CC hangs or crashes, we request you to perform the following steps:
4. Attach a copy of the minidump in your reply to this thread OR ping us with a report of your crash using this form and we will reach out to you immediately.
Thanks and regards,
Could you please share the Screen shot of the flash pro once you launch it.
Also, once you launch it, go to Flash Pro menu > Preferences and in the preferences window change the User Interface from Dark to Light and check is it crashing at that time as well?
Can you have a look at this doc?
Hi, I found a strange problem
I could not find Mac OS X: /User/<user name>/Library/Application Support/Adobe/Flash CS5.5/<language> (neither Flash CS6 FlashCC) , in /Application Support/Adobe, there are alot of file but no <Flash CS X > here
I open my flash CC and open "preferences" panel , then I motify some setting and click "OK" Button , it crashed again !!
So I think, maybe because of I have no preferences file , so when flash cc want to read preferences ( such as create new fla ) or save perfrence , it will crashed
Simpler way to delete preferences hold down CTRL/CMD+ALT+SHIFT and the double click to launch FLash Pro,you will be thrown up with a dialog asking for deleting preferences,just click yes and it will delete your preference.Hope this helps.
As I mentioned before, I have the exact same problem on Macbook Pro Retina. A couple of new pieces if information that migh help in debugging the issue are:
hope this information help in finding the issue.
I had the same problem after i installed an olde Debugplayer for testing (macBook Pro mountain Lion) also Flash CS 6 produced "White" empty swf's . Both Problems went away when i installed the latest Player
again, there are a number of programs that can cause flash to crash and you should shutdown running processes to start pinpointing the culprit.. anything the uses or edits mm.cfg is especially suspicious.
on a mac, font problems (like a corrupt font) are known to cause flash crashes.
I think it's the same as what Mayamoto is describing in #16. This is a on 2 week old iMac, I'm not experiecing video issues anywhere else. Hard to believe it's an app or font conflict in a Safe mode startup.
Just made the mistake of uninstalling and reinstalling everything including Flash CS6 and it didn't fix.
I thought there would be an option to reinstall CS6 which was working, but there's not. Anyone know if there's a way to go back to CS6 with a CC subscription?
I saw your post, and it is identical to my issues with flash CC (also brand new machine... :'( ), any luck on a resolution? I have contacted support, but I have been bounced around. I cannot afford to spend 3 hours on the phone with them again to find out that I need to call them again. It is very disappointing that the long awaited Flash CC flops like this on a device that it was meant to show its best performance.
Did you try uninstalling the Flash Player Debugger version?
Refer the below link to do so:
Then install the latest version of the flash player.
You can get the latest version for this link: http://get.adobe.com/flashplayer/
Try the Flash Pro again.
I worked with raghu's team and we were able to get CC working by creating a new user account. I'm hoping we can pinpoint the problem so I don't have to rebuild a new account, but for now it seems to be a solution.