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Premiere Pro CC Crash on Startup

Jun 19, 2013 8:54 AM

Hello All,

Downloaded and installed the latest Premiere CC and it crashes on startup.

 

I am using an Acer Laptop, Specs:

 

Core i5 1.7ghz with tb 2.5

 

10 gbs ram

 

Geforce GT 640m le 1gb

 

2 SSDs

 

Windows 7 Premium

 

 

Crash Details:

 

Problem signature:

  Problem Event Name:          BEX64

  Application Name:          Adobe Premiere Pro.exe

  Application Version:          7.0.0.342

  Application Timestamp:          5176598d

  Fault Module Name:          StackHash_1dc2

  Fault Module Version:          0.0.0.0

  Fault Module Timestamp:          00000000

  Exception Offset:          0000000000000000

  Exception Code:          c0000005

  Exception Data:          0000000000000008

  OS Version:          6.1.7601.2.1.0.256.1

  Locale ID:          1033

  Additional Information 1:          1dc2

  Additional Information 2:          1dc22fb1de37d348f27e54dbb5278e7d

  Additional Information 3:          cbc5

  Additional Information 4:          cbc5ec6970b2af35927ad67117ca57e2

 

This happens every time I open Premiere Pro CC. I have not been able to find any info online about this. Premiere Pro CC works fine on my desktop but for some reason it hates my laptop.

Premiere Pro CS6 works just fine on my laptop, I've never had a problem with it. Any help on this would be great. I have already tried running the CC cleaner script and that did nothing. Thanks.

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jun 19, 2013 9:02 AM   in reply to tiktiktiktiktiktikt232423

    BEX errors are generic binary execution errors, meaning that Windows actually thinks the app isn't properly compiled for 64bit. Could be a driver issue with your SSDs that damages the binary image of the executable, so investigate that and reinstall after you've made sure everything is A&A.

     

    Mylenium

     
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    Jun 19, 2013 5:04 PM   in reply to tiktiktiktiktiktikt232423

    Experiencing an identical problem. All other CC applications are working without a hitch, just Premiere Pro CC seems to be crashing on startup.

     
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  • Currently Being Moderated
    Jun 20, 2013 9:15 AM   in reply to Mylenium

    Same problem here (bex64), but with a geforce gt650M. (and ssd also as a boot drive).

    but,

    as I can switch between my embeded intel graphic card, and the gt650m, I could notice that it only happens with the nvidia (note: cs6 works fine with both cards).

    I updated to last nvidia drivers (320.18) but didn't get any improvement.

    I'll try some nvidia settings changes, to find out if one is related to the crash.

    if someone has some advice about these settings, he is welcome.

     

    David

     
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  • Currently Being Moderated
    Jun 20, 2013 10:01 AM   in reply to barcellad

    in the report.wer crash log, I could see the last module loaded:

     

    LoadedModule[247]=C:\Windows\system32\nvoglv64.DLL

    FriendlyEventName=Fonctionnement arrêté

    ConsentKey=BEX64

    AppName=Adobe Premiere Pro CC

    AppPath=C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

     

    and this dll is: NVIDIA Compatible OpenGL ICD.

    so it is quite an evidence that there is a link with nvidia drivers, at least in my case.

    note: dll version is: 9.18.13.2018

     
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  • Currently Being Moderated
    Jun 21, 2013 11:13 AM   in reply to tiktiktiktiktiktikt232423

    Moved from the Creative Cloud to the Premiere Pro forum. They will be able to help you here.

     
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  • Currently Being Moderated
    Jun 21, 2013 12:04 PM   in reply to barcellad

    Hi All,

    Please try reinstalling the latest driver for your NVIDIA or AMD GPU, then restart the computer. This seems to have resolved most cases we have been seeing.

     

    Thanks,

    Kevin

     
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  • Currently Being Moderated
    Jun 22, 2013 4:38 AM   in reply to Kevin Monahan

    I'm afraid that re-installing current (last) drivers did nothing else that loosing my previous personnal settings.

    So I'm busy for a couple of hours retesting all my applications, but PremiereCC still faces the same issue.

    David

     
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  • Currently Being Moderated
    Jun 24, 2013 8:53 AM   in reply to tiktiktiktiktiktikt232423

    I have the same problem. {Acer Aspire V3-571G with ssd disc}

    Reinstalled premere cc, upgraded video card drivers and still crashes at startup.

     
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  • Currently Being Moderated
    Jun 24, 2013 1:07 PM   in reply to tiktiktiktiktiktikt232423

    I wish it would work for me:) Ones again I've updated video card drivers and this time premere crashes after 10s. :/

     
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  • Currently Being Moderated
    Jun 25, 2013 12:41 AM   in reply to tiktiktiktiktiktikt232423

    I had checked clean install, reinstalled dirivers but this it crashed after aprox. 3 minutes. Still thanks for your help:)

     
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  • Currently Being Moderated
    Jun 25, 2013 9:17 AM   in reply to tiktiktiktiktiktikt232423

    in my case, I have a geforce gt650M

    I finaly did a clean uninstall of all nvidia drivers.

    then re-installed tem.

    it indeed removed all my settings (sic) but didn't fix the situation...

    Question to adobe engineers: do we agree that if another graphic card is use to start Premiere interface, it won't be able to use Cuda from the nvidia card? Mercury won't work properly.

     
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  • Currently Being Moderated
    Jun 27, 2013 2:44 AM   in reply to barcellad

    I eventually found my recovery disc and recovered my machine using symantec system recovery. This time I'll be much more cautious upgrading any CC software :/

     
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  • Currently Being Moderated
    Jul 1, 2013 12:10 AM   in reply to tiktiktiktiktiktikt232423

    Still not working for me either- I also have the GT650M graphics card in my laptop. Very frustrating given that this is the primary piece of CC software we need running a production company. I really hope this is sorted out soon!

     
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  • Currently Being Moderated
    Jul 3, 2013 9:45 AM   in reply to tiktiktiktiktiktikt232423

    I see that some folks are using Laptops.  Be sure to go into your BIOS and completely disable any on-board graphics.  You want the installed card to be the only option.

     
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  • Currently Being Moderated
    Jul 3, 2013 10:05 AM   in reply to tiktiktiktiktiktikt232423

    Hmmm.  That's odd.  I wonder if not being able to completely disable it is an issue.

     
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    Jul 4, 2013 6:14 AM   in reply to tiktiktiktiktiktikt232423

    I ended up using CS6 and I'll stic to it.

     
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  • Currently Being Moderated
    Jul 4, 2013 7:36 PM   in reply to tiktiktiktiktiktikt232423

    I have the same exact issue with the same exact problem signature. I'm also using an Acer laptop with an NVIDIA 640M graphics card. Quite frustrating.

     
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  • Currently Being Moderated
    Jul 7, 2013 5:28 PM   in reply to tiktiktiktiktiktikt232423
    Problem Event Name:APPCRASH
      Application Name:Adobe Premiere Pro.exe
      Application Version:7.0.0.342
      Application Timestamp:5176598d
      Fault Module Name:StackHash_b267
      Fault Module Version:6.1.7601.17725
      Fault Module Timestamp:4ec4aa8e
      Exception Code:c0000374
      Exception Offset:00000000000c40f2
      OS Version:6.1.7601.2.1.0.768.3
      Locale ID:1033
      Additional Information 1:b267
      Additional Information 2:b26762f9642e0590c5844c830ef208e8
      Additional Information 3:7a79
      Additional Information 4:7a792f5021d114eae3feb9d2c1277ede

     

    Come On ADOBE, I just signed up for the creative cloud to get Premeire and this is what I get? a day of fudging around trying to make your software work only to find that you introduced a bug into the software for a GT 650M graphics card?

     

    My problem is identical...I have upgraded the drives to the graphics card on my laptop and it still crashes.  If I make the Nvidia card the preferend card for premeire it will crash on start up.  If I set the integrated intel 4000 card as the prefered card it will start up but crash within 10 seconds...

     

    Whatever is going on, I need something that works...can you make an older version available in the mean time while this gets sorted out?

     

    PLEASE FIX!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

     
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  • Currently Being Moderated
    Jul 7, 2013 5:41 PM   in reply to Finest Studios

    I think I found the solution. It is discussed here:http://forums.adobe.com/thread/1235582?tstart=0

     

    I updated the driver on my Intel Processor (the integrated intel 4000 card).

    You can check to see if your drivers for the card is up to date here: http://www.intel.com/p/en_US/support/detect

     

    I checked, mine was out of date. After I updated and restarted, Premiere CC worked fine and dandy.

     
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    Jul 8, 2013 9:22 AM   in reply to teeravuss

    Thank you !!!! updating Intel graphic cards dirvers solved the problem

     
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    Jul 8, 2013 12:28 PM   in reply to teeravuss

    Thanks teeravuss, a Million times!!! 

     

    Updating the intel 4000 driver did the trick!

     

    I knew that driver was out of date and I had read on some forum a while ago that it might screw up my computer to update the driver if I didn't get it from my laptop manufature (because they tweak drivers for the additional hardware specific to the laptop model)...but I was desperate and so I went for the update straight from intel.  It seemed to work without causing any other problems.  In fact it might have even fix another issue I had.

     

    Thanks again for sharing! 

     
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  • Currently Being Moderated
    Jul 9, 2013 9:26 AM   in reply to tiktiktiktiktiktikt232423

    YES !

    even if nvidia dll was causing the crash, intell 4000 driver update did fix the issue for me too.

    thanks to all!

     
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  • Currently Being Moderated
    Jul 17, 2013 10:00 PM   in reply to teeravuss

    Hi there

     

    Thank you for your advice regarding up-grading the intel graphics driver - worked a treat and saved me a lot of time.  Thank you again.

     
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  • Currently Being Moderated
    Jul 25, 2013 12:28 PM   in reply to Kevin Monahan

    Any suggestions for a Mac user? I can't update my Intel HD Graphics 4000 card in my Macbook here (although I looked, just in case I was really wrong about how these things work.) I've tried trashing my preferences, as has been suggested here, yet Pr CC still crashes as soon as I open it.

     

    Any suggestions will be appreciated.

     

    Jeff

    SJ ET11

     
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  • Currently Being Moderated
    Jul 25, 2013 1:23 PM   in reply to Gustofsun

    Hi Gustofsun,

    Sometimes, updating OS X can give you updated drivers for your built in hardware. Can you try that?

     

    Thanks,

    Kevin

     
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  • Currently Being Moderated
    Jul 25, 2013 1:40 PM   in reply to Kevin Monahan

    I tried doing a system update and it said there were no updates to be found.

     

    And after searching several forums without any answers, I did one of the oldest tricks in the book: uninstall and reinstall.

     

    And yeah, that worked.

     

    What was interesting is that, when I opened up my project, it had a notification saying something to the effect that no applicable GPU hardware could be found for the Mercury Playback Engine and so it would be using the "software only" setting. Which has me wondering if, when I got the CC update two days ago (the day before all my troubles began), a setting got internally switched, making it look for graphics hardware that didn't exist.

    Just a thought.

     

    At any rate, I'm up and running again and happy about that.

     
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  • Currently Being Moderated
    Jul 25, 2013 1:45 PM   in reply to Gustofsun

    Hi Gustofsun,

    Glad you're up and running again. Thanks for the report.

     

    Cheers,

    Kevin

     
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  • Currently Being Moderated
    Jul 25, 2013 6:26 PM   in reply to Kevin Monahan

    PP CC crashes on start-up. I updated all my drivers and OS. Laptop is Alienware M17XR4 with NVIDIA GeForce GTX 680M with 16GB RAM. All drivers updated today. Error: "could not find any capable video play modules." Importer quicktime.prm? PP CS6 works fine.  Also SpeedGrade CC crashes on start-up. SpeedGrade CS6 works fine.

     
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    Jul 25, 2013 10:18 PM   in reply to Les Preiss
     
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    Jul 26, 2013 5:04 AM   in reply to Mark Mapes

    Thanks, Mark. I tried solution 1 and received the same error message: "Adobe Premiere Pro Startup Error
    Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." I made sure Nvidia was selected as only video source being used by laptop. Don't want to mess (solution 3) with the BIOS! SpeedGrade doesn't get as far in start-up as PP CC before it crashes. Tried "Run as Administrator" on it, too. Still no good. Back to CS6 - can't spend more time on this - I've got work to do!

    
     
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  • Currently Being Moderated
    Jul 26, 2013 5:44 AM   in reply to Les Preiss

    Les, all of the stock processors for your Alienware model come with Intel HD 4000 graphics, as well as the NVIDIA card.  Have you tried the previously mentioned, updated HD 4000 graphics driver from Intel? 

     

    Also, the 680M graphics card supports Optimus.  You'll need to disable Optimus on your system (first method in the article) or at least disable it for Premiere, Photoshop and After Effects (second method).

     

    Let us know if that helps.

     
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