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darrahbaum1
Currently Being Moderated

Why are specific images not appearing on my live site?

Jun 19, 2013 9:48 AM

Tags: #images #photos_missing #images_not_appearing #image_error #photo_error #photos_not_appearing #photos_on_live_site

Hello,

 

I have 3 images that will not show up on my live site. They are in my images folder, seem to have the same path as other images that are working. Any help is appreciated!

 

2 are on this page:

http://www.healthdimensionsgroup.com/our_team_management.html

 

1 is on this page:

http://www.healthdimensionsgroup.com/our_team_busdev.html

 

The src's are all like this:

Images/Cyrus (Schmidt), Stephanie09.jpg

 

I also get this error when trying to put it to the remote server

 

darrin.JPG

 

Thanks!

 
Replies
  • Currently Being Moderated
    Jun 19, 2013 10:00 AM   in reply to darrahbaum1

    This image is 404 not found on server.  Did you upload the images?

    http://www.healthdimensionsgroup.com/Images/Swartz,Kelly05.jpg

     

    EDIT:  Best if you do NOT use any special characters or spaces in folder/filenames on the web. 

     

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Jun 19, 2013 10:08 AM   in reply to darrahbaum1

    For images to appear on your site, you must upload them to the remote server.  In the DW Files Panel, click on the Images folder.  See screenshot.  If you don't see the Images folder, click on the PLUS sign to expand your site folder.  Hit the blue UP arrow to put files to server.

    DWCS6-FilesPanel.jpg

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Jun 19, 2013 10:49 AM   in reply to darrahbaum1

    That is being caused by using comas in the file names. You can't do that.

     

    You really should stick to lower-case, alpha-numeric file and folder names. No special characters like #$%,() and no spaces, use underscores or hyphens instead.

     

    Change the file names from within the DW Files window and DW will update your links accordingly.

     
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  • Currently Being Moderated
    Jun 19, 2013 10:54 AM   in reply to darrahbaum1

    Your image filenames are really bad for the web.  Hit F2 to rename images.  Remove commas, parentheses, spaces or any other special characters. You may safely use hyphens- or underscores_ between words but not spaces.

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Jun 19, 2013 11:06 AM   in reply to darrahbaum1

    Can you upload the files with a 3rd party FTP application like FileZilla? 

     

    If not, maybe your server has exceeded it's file capacity.  You may need to remove files from the remote site before you can add any new ones.

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Jun 19, 2013 11:40 AM   in reply to darrahbaum1

    Are your images saved for the web as optimized .jpg?

    Can you upload the files with FileZilla or some other 3rd party FTP app?

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Jun 19, 2013 2:39 PM   in reply to darrahbaum1

    Because your links are not correct.  For example one link is:

     

    http://www.healthdimensionsgroup.com/Images/Swartz,Kelly05.jpg

     

    It should be: http://www.healthdimensionsgroup.com/Images/Schwartz,Kelly05.jpg

     

     

    The other is:

     

    http://www.healthdimensionsgroup.com/Images/Cyrus%20(Schmidt),%20Steph anie09.jpg

    http://www.healthdimensionsgroup.com/images/Schmidt,%20Stephanie09.jpg

     

    You also need to avoid spaces in your file name so that you don't get funny %20 characters in the links.

     

    Hope this helps.

     
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  • Currently Being Moderated
    Jun 19, 2013 2:45 PM   in reply to darrahbaum1

    You also need to check this link:

     

    http://www.healthdimensionsgroup.com/Images/HullDarrin.jpg

     

    I can't check it because there is an error 404 on the page.

     

    2013-06-19_2244.png

     
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  • Currently Being Moderated
    Jun 19, 2013 2:47 PM   in reply to mytaxsite.co.uk

    mytaxsite.co.uk wrote:

     

    Because your links are not correct.  For example one link is:

     

    http://www.healthdimensionsgroup.com/Images/Swartz,Kelly05.jpg

     

    It should be: http://www.healthdimensionsgroup.com/Images/Schwartz,Kelly05.jpg

     

     

    DO NOT change your links back to the ones with comas in them, but do make sure you update them to reflect your newly corrected file names.

     

    As for the error message you show above, is that happening with all of your newly renamed images or just that one?

     
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  • Currently Being Moderated
    Jun 19, 2013 2:52 PM   in reply to darrahbaum1

    It's possible the images are corrupt (maybe something that happened during the name change).

     

    Open them in Photoshop and choose File > Save For Web then re-save them over the top of the old version and give an upload a try.

     
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  • Currently Being Moderated
    Jun 19, 2013 2:55 PM   in reply to Jon Fritz II

    Jon Fritz II wrote:

     

    DO NOT change your links back to the ones with comas in them,



    what are you talking about?  Swartz is NOT the same as Schwartz.

     
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  • Currently Being Moderated
    Jun 19, 2013 2:56 PM   in reply to Jon Fritz II

    Jon Fritz II wrote:

     

    It's possible the images are corrupt (maybe something that happened during the name change).

     

     

     

    They are not corrupt.  I opened them to give correct links.  You really need to check before advising people here.

     
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  • Currently Being Moderated
    Jun 19, 2013 2:58 PM   in reply to mytaxsite.co.uk

    Right, but if you read a few posts up, you'll see that there are comas and () in the file names and that the OP had begun the process of repairing the bad filenames. You then post a file name with a coma as the "correct" version, which it isn't/can't be anymore.

     

    I'm assuming the OP simply hasn't uploaded the updated page yet. Either way, their current problem is the images are not uploading, see post #7 above.

     
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  • Currently Being Moderated
    Jun 20, 2013 6:15 AM   in reply to darrahbaum1

    Check your spelling of actual names, i.e.

     

    http://www.healthdimensionsgroup.com/Images/Swartz,Kelly05.jpg

     

    http://www.healthdimensionsgroup.com/Images/Schwartz,Kelly05.jpg

     

    Also you need to resize your images in your graphics program -

     

    Although you are displaying them in a small size, the actual size of the images being downloaded are each 800x1000.

     

    With that many pictures, all on one page, it's a killer load time

     
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  • Currently Being Moderated
    Jun 19, 2013 3:00 PM   in reply to Jon Fritz II

    Jon Fritz II wrote:

     

    Right, but if you read a few posts up, you'll see that there are comas and () in the file names and that the OP had begun the process of repairing the bad filenames. You then post a file name with a coma as the "correct" version, which it isn't/can't be anymore.

     

     

     

    It's not a problem.  I can open them just fine.  that is how I got the correct links.  I can't check the othe page because it not uploaded yet or he/she is working on it..

     
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  • Currently Being Moderated
    Jun 19, 2013 3:00 PM   in reply to mytaxsite.co.uk

    I think the point Jon and I and you were all trying to make is that filenames with commas, spaces and other special characters like parentheses are not conducive to good file naming practices. 

     

    Some things got further muddled like the difference between Schwartz and Swartz.  The only way this can happen is if the OP isn't using DW to browse for her image files.

     

     

    Nancy O.

     
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  • Currently Being Moderated
    Jun 19, 2013 3:30 PM   in reply to mytaxsite.co.uk

    I agee with Jon and Nancy. Whether you think it's not a problem or not, it is a problem. Never use commas, apostrophes, or any other punctuation in filenames. Stick to lowercase letters and numbers, with dash or underscore, and you'll never have a problem.

     
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  • Currently Being Moderated
    Jun 19, 2013 3:45 PM   in reply to MurraySummers

    Wee bit OT, but I only recently learned that Google treats hyphens and underscores differently

     
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  • Currently Being Moderated
    Jun 19, 2013 4:02 PM   in reply to Ken Binney

    Yes, but not so much as you'd notice it, really.

     
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  • Currently Being Moderated
    Jun 19, 2013 4:07 PM   in reply to MurraySummers

    i'm almost 80 years old.... you'd be amazed what I don't notice    *grin*

     
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  • Currently Being Moderated
    Jun 19, 2013 4:17 PM   in reply to Ken Binney

    Like your feet? I know first hand what you are talking about!

     
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  • Currently Being Moderated
    Jun 19, 2013 5:25 PM   in reply to MurraySummers

    MurraySummers wrote:

     

    I agee with Jon and Nancy. Whether you think it's not a problem or not, it is a problem. Never use commas, apostrophes, or any other punctuation in filenames. Stick to lowercase letters and numbers, with dash or underscore, and you'll never have a problem.

     

     


    I don't care whether you agree with either of them because it makes you wrong as well (people always disagree with one person who is right;  Galileo found this out centuries ago at a very high cost).  The question was: "Why are specific images not appearing on my live site?"  the answer is because the links are wrong. whether you use commas or spaces is not going to make any differnece here because if the link is wrong, no amou8nt of changing names is going to solve it. I was able to view them on a windows system and so the OP should be able to as well.  Why are other images showing because the files names are almost identical? 

     

    Copy and paste the links I provided and the problem is solved.

     

    As to what you use for files names was not the question and should not be confused.  The first priority should be to make the images appear on OP's machine. PERIOD

     

    Fix the links and problem solved.

     

    Good bye.

     
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  • Currently Being Moderated
    Jun 19, 2013 6:01 PM   in reply to mytaxsite.co.uk

    Wow, I didn't mean to sound argumentative in my last post, I really only meant to point out that the OP's issue isn't that the images simply aren't displaying due to errors in their links (which could be the case for certain images), but that certain files are not even uploading as shown by the error message they posted in post #7 above. That error is an FTP problem to which I was attempting to rule out the improper naming convention as a possible cause. I made note of it in response to your post to try to avoid confusion of having one person tell them "no comas" and another saying "put the comas back". I was in a bit of a rush with "end of day" issues and didn't take the time to explain myself fully. I apologize for any misunderstanding.

     
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  • Currently Being Moderated
    Jun 19, 2013 6:06 PM   in reply to mytaxsite.co.uk

    And even if the link is right, then the presence of commas in the filename could interfere with the browser's ability to fetch the image from the server. And why be so hostile with your response? The real solution could be a combination of both.

     
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  • Currently Being Moderated
    Jun 21, 2013 11:09 AM   in reply to darrahbaum1
     
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  • Currently Being Moderated
    Jun 21, 2013 12:00 PM   in reply to darrahbaum1

    Hi DB -

     

    Have you tried upload with a different FTP program?

     

    Save his LinkedIn picture and try uploading to your Images folder

     

    http://m.c.lnkd.licdn.com/mpr/mpr/shrink_200_200/p/6/000/24b/3f0/34c01 6a.jpg

     
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