I recently purchased Elements 11 from bestbuy.com, however, the redemption code that was included in the box doesn't work. Thus, I am unable to get the activation code... What now? Call Best Buy? Call Adobe?
What is redemption code? The PSE11 box must have come with a disk that also has the serial number on the sleeve of the disk. the label it is on is normally bright orange in color so you can't miss it.
However, if the redemption code is something unique to United States market then you will need to contact Best Buy and ask them what is the procedure to activate the product online.
Hope this helps and post back again so that somebody else can also try to advice you if they know anything about this.
The discs arrived in a "theft protected" box, the procedure is that I visit abode.com/go/getserial, register, enter the 24 digit redemption code printed on a postcard inside the box to "retreive" my serial number so I can activate the software.
There's a bar code on the back of the original package that states "scan to activate product". I'm beginning to think they forgot to scan and activate my package