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Marxamus
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Keyboard shortcuts not working in Illustrator CC for Mac

Jun 19, 2013 8:38 PM

Tags: #problem #mac #bug

I'm having a lot of problems using keyboard shortcuts in Illustrator CC for Mac. They'll will work intermittently. No keyboard issues anywhere else. Is this a bug, or something I can remedy on my end?

 
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  • Currently Being Moderated
    Jun 19, 2013 11:14 PM   in reply to Marxamus

    are there just a few keys?

     

    firefox tends to cause issues.

     
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    Jun 19, 2013 11:34 PM   in reply to Marxamus

    Having the same issue; typical keyboard shortcuts, especially those which don't require modifier keys, are failing to register intermittently. Tools like Rotate, Direct Selection, and even regular old Selection are not being selected when hitting their default keyboard shortcut.

     

    I'm running Illustrator v17.0.0 and OS X 10.8.4.

     
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    Jun 21, 2013 5:43 AM   in reply to Yummygrubs

    Click in Finder window then in the application frame, seems to be issue of focus

     
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    Jun 21, 2013 6:06 AM   in reply to Marxamus

    It's possible that a background application at OS level is taking the focus out of Illustrator. Does the Illustrator window get inactive when your keyboard stops responding? Try reducing the number of startup items for the current account. Also try from within a new administrator account.

     
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    Jun 21, 2013 7:44 AM   in reply to PrintFusion45

    I'm having the same problem. When I work, exactly as I did previous to CC, keyboard shortcuts don't always work. For example, hitting the A key to switch between the Selection and Direct Selection tools. Sometimes it works, sometimes it doesn't.

     
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    Jun 24, 2013 1:41 AM   in reply to Marxamus

    Just want to kick this can along the road. Having the same issue on my machine. No problems in CS6 apps.

     

    Selecting the same commands from the menu works fine. In fact, after doing so the keyboard commands appear to work for a couple more times, then stop doing so.

     
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    Jun 25, 2013 1:17 AM   in reply to Marxamus

    I am having the exact same problem and it is really infuriating at times... I just switched from CS6 where I encountered no such problems.

     

    It seems that it usually happens when I switch to Finder or another application and back (altough it may only be Finder). The Illustrator window is still active because I can see Illustrator reacting when I press only CMD or ALT. However all keyboard shortcuts just stop working, for instance CMD+S, or V or any other toolbar shortcuts. To fix it I have to do a mouse click on a tool or menu command or something, and the shortcuts are back for a while...

     

    I am also running Illustrator v.17.0.0 and OS X 10.8.4 on a macbook Pro connected to a Thunderbolt Display and bluetooth mouse/keyboard.

    I sure hope this is picked up by Adobe soon, it is really messing with my workflow!

     
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    Jun 28, 2013 4:16 PM   in reply to PrintFusion45

    I'm having the same problem with Illustrator CC. My keyboard doesn't work reliably, even with something as simple as moving an object to the left or right with the arrow keys. Another example is the toolbar keyboard shortcuts aren't working (v for black arrow, t for type tool, z for zoom). I've tried quiting all other programs, but nothing is helping. This seems like a serious bug that makes my workflow impossible. I hope Illustrator fixes it asap.

     
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    Jul 1, 2013 6:34 AM   in reply to Marxamus

    I'm also experiencing this issue. I might give the "focus" solution a try, but I agree with the other users- this was never an issue before CC. It began happening the day I switched to CS6. I thought at first it was my keyboard batteries, but then realized my keyboard worked fine in all other applications. I'm running 10.7.5.

     

    Thanks!

     
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    Jul 2, 2013 8:58 AM   in reply to angelaZebra

    I've been having this issue too, notably with single key shortcuts to tools as well as those involving modifier keys. I'm running Illustrator 17.0.0 and Mac OS X 10.8.3.

    I have a useful little app called Better Touch Tool (BTT) running to give me system wide and app specific customisable shortcuts for all my peripherals. Following PrintFusion 45's advice, I went into BTT preferences and disabled the service completely for Adobe Illustrator.

    Ever since then (admittedly only a couple of hours) Illustrator has been problem free. Just thought I'd post in case that's helpful for anyone.

     
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    Jul 2, 2013 1:38 PM   in reply to Marxamus

    I've just observed something that might lead us to an answer for the strange keyboard shortcut issue in the new Illustrator CC. The batteries in my Magic Mouse died, and rather than than walking all the way across the room to get new ones, I just plugged in my old (non-wireless) mouse. I haven't had any problems since. Maybe the Illustrator CC is "confused" by the Magic Mouse?

     
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    Jul 4, 2013 4:42 AM   in reply to bonnseye

    Interesting observation, thanks for sharing!

     

    But in any case there is definitely a bug here, and it's certainly driving me (and others it seems) mad.

     

    Hopefully this is something Adobe addresses quickly! It can't be that hard...

     
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    Jul 5, 2013 9:01 AM   in reply to Marxamus

    I have had this problem since CS3.

     

    There have been various fixes proposed but Adobe has not addressed the problem in any version updates.

     

    I used to be able to quit one or more of the big three (Photoshop, Illustrator, and InDesign) and it would fix the problems. Now, relaunching sometimes works but it always seems to stop working eventually.

     

    I have not experienced any issues with specific hardware, just the apps.

     

    My main key command that stops working is zoom.

     
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    Jul 10, 2013 1:01 PM   in reply to Marxamus

    I have also been having the same problem, it seems to just occur out of nowhere...One click the command works, the next command doesn't. Is there a way to disable the command button from the "last tool used" function?

     
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    Jul 10, 2013 1:06 PM   in reply to JDeRocker

    Are you using a wireless keyboard or mouse? Plugging in my old, non-wireless mouse seems to have eliminated the problem for me. Not a fix, but perhaps a workaround until Adobe fixes it.

     
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    Jul 10, 2013 2:23 PM   in reply to bonnseye

    It does appear to be focus issue for me. Clicking on another program and then returning to Illustrator does return the focus. However, that's not really a solution, considering the whole idea of command keys is to avoid unneccesary clicks. Any word on whether this bug will truly be fixed? If not, I may return to CS6 for now (like I did with inDesign) and wait for the updates...

     
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    Jul 10, 2013 2:26 PM   in reply to Marxamus

    I am also experiencing Keyboard Shortcut issues, and they are sporatic. Its frustrating, however, because I use the Keyboard shortcuts very often as my left hand! And I've been using Adobe Creative Suite since its inception and have never experienced this before. Is it a bug?

     

    I have a Mac Book Pro Mid Year 2012 and have CC installed, CS6, CS5.5 and CS5.

     
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    Jul 10, 2013 10:43 PM   in reply to Marxamus

    I too am having this issue, hopefully Adobe hops on this quickly. Mid '12 MBP with cs6 and cc installed. Its not an application focus issue, it is a bug.

     
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    Jul 10, 2013 10:47 PM   in reply to taciac

    I should also add that the only thing that gets the shortcuts functional again is hitting the Esc key, which is super obnoxious. Feel like I am trying to run in quicksand while I am working in Illustrator CC. Ugh.

     
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    Jul 10, 2013 11:02 PM   in reply to PrintFusion45

    Having worked with (around? in spite of?) this bug for three weeks now, I think it's probably not a focus issue. The Illustrator window does not become inactive, and the bug persists even when there are a limited number of other applications running (haven't tried with a new admin account because TME CBF). Clicking in or out of the Illustrator window does not do anything to resolve the issue.

     

    Temporary fixes involve hitting ESC, right-clicking and getting the Illustrator drop down menu, alt-tabbing, or bashing the keyboard harder and harder until it breaks. There appears to be no regularity in the bug—it's truly intermittent. Unlikely to go longer than 5mins without hitting it, though.

     
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    Jul 11, 2013 12:51 PM   in reply to Yummygrubs

    The only way around this, that I found, is saving as CS6, and working in CS6. I feared stuff like this happening when they released the Cloud model.

     
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    Jul 11, 2013 12:57 PM   in reply to StevefromFierce

    Per other posters' suggestions, I switched from my wireless mouse (Apple bluetooth) to a USB-stick one. This seems to have resolved the keyboard problems I was having. Weird, but working, for now.

     
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    Jul 11, 2013 1:18 PM   in reply to Marxamus

    I'm also having this problem. Command+Tabbing out of Illustrator (to the Finder) usually remedys this problem for about a minute, and then it reverts back to not working! This is really infuriating. Will try without a wireless mouse, but this seems like such an unnecessary thing to do. Really hope Adobe fixes this quickly, I'm really starting to regret upgrading to Creative Cloud.

     
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    Jul 13, 2013 4:17 AM   in reply to Marxamus

    I have the same problem.  This combined with the problems in Indesign is costing hours and hours, which obviously equals $$$$.  Does Adobe test in real circumstances?  I hate being the guinea pig to fix bugs and glitches.

     
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    Jul 14, 2013 10:32 AM   in reply to Design Proof

    Please see this thread if you are a Mac User:

     

    http://forums.adobe.com/thread/1253696?tstart=0

     
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    Jul 18, 2013 6:24 AM   in reply to Marxamus

    Same here. It's happening randomly and out of nowhere. The application is not losing focus, shortcuts just suddenly stop working. For instance, while you can't zoom out with CMD '-' the app is properly registering pressing of the CMD key – info in the status bar changes as usual. I call a (frustrating) bug.

     
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    Jul 18, 2013 3:14 PM   in reply to Marxamus

    Having the same problem. Is Adobe doing anything to address the issue?

     
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    Jul 20, 2013 1:24 AM   in reply to Marxamus

    Same problem, and driving me nuts. Illustrator is unusable when this keeps happening. Deleting, typing, shortcut keys – all intermittently unresponsive.

     
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    Jul 19, 2013 11:27 AM   in reply to Marxamus

    I am also having this issue. Hopefully a fix for this bug will be released soon. I may re-install CS6 as a work around until this is resolved, its quite frustrating and slows down work flow.

     
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    Jul 23, 2013 7:50 AM   in reply to Marxamus

    Also having the issue. Buttons just don't work. Sometimes clicking on stuff doesn't even seem to work at random.

     
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    Jul 26, 2013 12:40 PM   in reply to Marxamus

    Not to be redundant, but I'm also experiencing the same problem. If I mash down on the keys over and over and over, eventually they work, but it's more than a little frustrating and a major waste of time / effort.


    Hopefully Adobe will address this issue ... soon.

     
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    Aug 6, 2013 6:25 AM   in reply to Craig McLaughlin

    I concur. If anything, this problem is getting worse, not better. Also, the thread referred to was for CS4. Is Adobe planning a fix for this? I think I'm going to switch back to CS6. This is really messing with my workflow.

     
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    Aug 6, 2013 6:39 AM   in reply to angelaZebra

    A quick (temporary) fix I've found is simply clicking on (or switching) to an other application, then back to Illustrator CC. It seems to correct the problem, if only for a short period. It's not a permanent fix, but it's a work-around ... for now.

     
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    Aug 6, 2013 6:43 AM   in reply to Craig McLaughlin

    I've been doing that too. When that quit working reliably for me, I gave up. Back to CS6 for me now. :/

     
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    Aug 6, 2013 7:06 AM   in reply to Marxamus

    I'm curious, is this not working for people only using Lion/Mountain Lion, or everyone?

     

    My thought was, maybe it's Spaces screwing with it for whatever reason. Does anyone else working on multiple spaces have this issue?

     

    I tried really quickly just going to one desktop space and messing with it, it didn't seem to have any issues, but it was quick. This isn't exactly a FIX, but if working on one space stops it, then at least it's better than downgrading?

     
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    Aug 6, 2013 8:00 AM   in reply to robert_ap

    I'm running Mountain Lion, but don't use Spaces and the problem exists.

     
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    Aug 6, 2013 8:35 AM   in reply to Marxamus

    I read on a couple other threads that using the Magic Mouse with Illustrator CC seems to cause this problem. I switched back to my old USB mouse, and haven't had any problems with the shortcuts since. Really ridiculous that I can't use my Mighty Mouse with Illustrator CC, but it seems to fix the problem for now.

     
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