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rachfont
Currently Being Moderated

Trying to download Creative Cloud on Desktop and it tells me to download on Desktop!!

Jun 20, 2013 4:22 AM

I'm using my desktop to try to Download Creative Cloud for the first time and I get the following:

 

Creative Cloud is a desktop app so you'll want to download it from your computer.

 

Driving me crazy!  Please assist urgently thank you.

 

Rachelle

 
Replies
  • Trevor Dennis
    5,974 posts
    May 24, 2010
    Currently Being Moderated
    Jun 20, 2013 4:38 AM   in reply to rachfont

    Hi Rachelle

     

    Have a look at the CC download and install forum

     

    http://forums.adobe.com/community/download_install_setup/creative_clou d_faq?view=overview

     

    And

     

    How do i install and update apps?

     

    http://helpx.adobe.com/creative-cloud/help/install-apps.html

     
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  • Trevor Dennis
    5,974 posts
    May 24, 2010
    Currently Being Moderated
    Jun 20, 2013 4:53 AM   in reply to rachfont

    OK.  As much information as you can think to give us then.  What platform, OS version, how are you connected to the internet?  Have you managed to install the Application Manager? 

     

    Anything here:

     

    http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-i nstallation-download.html

     
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  • Trevor Dennis
    5,974 posts
    May 24, 2010
    Currently Being Moderated
    Jun 20, 2013 5:53 AM   in reply to rachfont

    What do you mean by 'Download Center'?  It sounds like you have the Application Manager installed now.  Do you have the red icon on your desktop, and can you open it to sho the list of avilable apps?  Do you just have a Photoshop Subscription or more?

     

    [EDIT]  Rachel it's coming up to 1am here in NZ, so that'll do me for this day.   Noel etc. will be around soon I'm sure, but I think a lot of regulars are getting a bit fed up with CC problems.  Good luck

     
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  • Currently Being Moderated
    Jun 20, 2013 5:32 PM   in reply to rachfont

    I was having the same problem, but it appears the download center isn't compatible with any web browser other than Internet Explorer. As soon as I tried downloading the apps in IE it worked fine.Hope this works for you

     
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  • Trevor Dennis
    5,974 posts
    May 24, 2010
    Currently Being Moderated
    Jun 20, 2013 6:07 PM   in reply to kellympl

    Goodness.  I thought this would be fixed by now.  I have to say that the Application Manager is still buggy.  Mine is showing Photoshop InDesign and Lightroom 5 as uninstalled, when they are.  I thought inviting the AM to install one of those apps would cause it to realise its mistake, but it goes right ahead and DLs the whole app again.  Not flash with my rural New Zealand Internet Connection!

     
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  • Trevor Dennis
    5,974 posts
    May 24, 2010
    Currently Being Moderated
    Jun 20, 2013 11:53 PM   in reply to Trevor Dennis

    If you still have problems, there's a direct download link here:

     

    http://forums.adobe.com/thread/1234874?tstart=0

     
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  • Pierre Courtejoie
    7,052 posts
    Jan 11, 2006
    Currently Being Moderated
    Jun 21, 2013 3:08 AM   in reply to rachfont

    Hello!

    There is a very useful post by Richard Curtis on this very topic: http://blogs.adobe.com/richardcurtis/?p=1258

     
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