I'm using my desktop to try to Download Creative Cloud for the first time and I get the following:
Creative Cloud is a desktop app so you'll want to download it from your computer.
Driving me crazy! Please assist urgently thank you.
Have a look at the CC download and install forum
How do i install and update apps?
OK. As much information as you can think to give us then. What platform, OS version, how are you connected to the internet? Have you managed to install the Application Manager?
I've just spent 30 mins on the phone to the help desk - very helpful they were too thank you!
They ended up taking over my computer and doing a few checks. A little bewildered but the fix was downloading the Application manager manually and then downloading dircectly from there.
I've just tried downloading again from the Download Center page again and still get the same outcome ... very strange. Happy that I can download but unsure if this will have a detrimental effect on my Creative Cloud experience. Hoping not
What do you mean by 'Download Center'? It sounds like you have the Application Manager installed now. Do you have the red icon on your desktop, and can you open it to sho the list of avilable apps? Do you just have a Photoshop Subscription or more?
[EDIT] Rachel it's coming up to 1am here in NZ, so that'll do me for this day. Noel etc. will be around soon I'm sure, but I think a lot of regulars are getting a bit fed up with CC problems. Good luck
When you log in to Creative Cloud online it directs you to the 'downloads center' where all the aps are listed and have a 'download' button next to them. I can't download anything from there as I just get the above message.
There are other apps etc there which I'm hoping ill be able to use as they're not listed on the downloads manager. If i can't, I'll be cancelling tomorrow!
I have the full Creative Cloud package
I was having the same problem, but it appears the download center isn't compatible with any web browser other than Internet Explorer. As soon as I tried downloading the apps in IE it worked fine.Hope this works for you
Goodness. I thought this would be fixed by now. I have to say that the Application Manager is still buggy. Mine is showing Photoshop InDesign and Lightroom 5 as uninstalled, when they are. I thought inviting the AM to install one of those apps would cause it to realise its mistake, but it goes right ahead and DLs the whole app again. Not flash with my rural New Zealand Internet Connection!
Thanks PECourejoie but unfortunately that only gives basic instructions and doesn't have any troubleshooting. I have been able to download the four main programs that I use Photoshop, AI, DW and ID from the Applications Managaer, but I still can't download direct from the CC page, which kinda ruins the experience.