I have tried several times to download and install the creative cloud desktop. It fails every time with this message "We've encountered the following issues: Creative cloud desktop failed to install." The application manager 7.0 also fails to install. I am using windows 7. Can anyone assist with this problem?
Could you please follow these steps and let us know if it helps you.
Please download and run Creative Cloud Cleaner Tool
Run Creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
Once done please rename OOBE Folder from these locations
C:\Program Files (x86)\Common Files\Adobe
Go to creative.adobe.com -> Download Center -> Download Creative Cloud
Gleeeniiss if the solutions in the discussions you are viewing are not solving your issue then I would recommend you start a new discussion with your specifics in the Creative Cloud Download & Install forum - http://forums.adobe.com/community/download_install_setup/creative_clou d_faq. You are also welcome to contact our support team to work with them directly at http://adobe.ly/yxj0t6.
I saw that these directions failed to help many users. I found another thread that indicated shutting down adobe processes running the background could help. I found an acrobat tray process running and a couple of flash processes (closing browser turned these off). So after closing the browser and killing the acrobat tray process, I was able to succesfully updated.
Thanks, after following some other tips & coming back to yours, this finally worked (I'm on Windows7 SP1).
I renamed the following folders to *_OLD:
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles
C:\Program Files (x86)\Adobe\Adobe Creative Cloud
(There are 2 other 'AdobePatchFiles' that I didn't rename:
C:\Program Files (x86)\Common Files\Adobe\Adobe\AdobePatchFiles
I didn't uninstall CC or AppManager from Programs because they weren't there!
Ran CC Cleaner between 2 reboots then CreativeCloudSet-Up.exe & it finally worked.
Now to try & recoup a lost weekend's urgent work.
Adobe should update the "Failed to install" error message to something useful. Perhaps pointing to this article? Also there should be an update coming for AcrobatReader/Acrotray fixing this problem.
It seems that the process kill method works best http://www.ana-todor.ro/simple-fix-for-creative-cloud-desktop-failed-t o-install-error/15/08/2013/
Same probs. Here are the errors from the Removal Tool at the top:
[Thu Aug 29 16:39:15 2013] *-*-*-*-*-*-* ::START:: - SUMMARY OF ERRORS *-*-*-*-*-*-*
[Thu Aug 29 16:39:15 2013] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync\\customhook'
[Thu Aug 29 16:39:15 2013] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\CoreSync'
[Thu Aug 29 16:39:15 2013] ERROR: while removing C:\Program Files (x86)\Adobe\Adobe Creative Cloud: [Error 145] The directory is not empty: 'C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud'
[Thu Aug 29 16:39:15 2013] *-*-*-*-*-*-* :: END :: - SUMMARY OF ERRORS *-*-*-*-*-*-*
[Thu Aug 29 16:39:15 2013] ---------------------------------------------------------
[Thu Aug 29 16:39:15 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Thu Aug 29 16:39:15 2013] ---------------------------------------------------------
I followed your instructions and the issue was resolve for me - at first.
However after a few weeks, Adobe puts out a new compulsory update (i.e. the Creative Cloud manager app only gives you the option to update or quit) and the same problem occurs.
So it seems that Adobe needs to come up with a higher level solution. Do you know if that is something Adobe is aware of?
Chiming in, this has been happening to me from the start. A virgin win7 install, with Creative Cloud installed with no prior installs. Original installation went without a hitch, but every time adobe creative cloud attempts to update it crashes out with a 'failed to install', deletes the icon and program from my computer, and fails to give any useful information on what is going on.
So far I've had to redownload the creative cloud installer from the net every time, and reinstall it (which works fine). This is the 10th time or so I've had to do this, and it is getting frustrating.
I reported this problem, too. Killing processes on my Win 7/64 Professional doesn't solve the problem. I did discover that booting in safe mode (press the F8 key when windows is starting), uinstalling and reinstalling seemed to work... that is until a day or two later when Adobe requires a mandatory update to the "Adobe Creative Cloud" app.
The worst thing is I can't really tell if it really needs updating or not. The "app gives no version number information when running and no indication what the "new version" is. In my "Programs and Features" it lists Adobe Creative Cloud as version 188.8.131.52 and I installed it YESTERDAY. Today it claimed there was a newer version, and proceeded to install/fail.
The main thing that's different is I was recently accepted into the Type Kit computer fonts beta. HELP... how do I get out 'cause that's when the pain started on a daily basis.
Adobe products often require "Administrative Access" the ONLY products I use that seem to need that kind of permission.
I suspect that whatever "Creative Cloud App" exist on the main download site is in fact down-level. I noticed that right after had I installed Photoshop CC on my computer (a new different machine from the one I'm having the pain on), it told me there were beacoup updates required. Cost me the better part of 4 hours while it thrashed my sluggish internet connection.
Well, I don't know if this means the underying problem is solved or not but...
There was just a new creative cloud program update pushed, and I decided to give it a go just like the last ten times it failed to install.
This time however, imagine my surprise as it worked correctly and updated the app instead of uninstalling it. I'll wait to throw a party until I see it do it without breaking again, but this is a good start.
Well, the new installer is a lot smaller and is numbered 184.108.40.206.... but since the prior one didn't UNINSTALL properly I still resorted to SAFE mode to remove it's ugly carcass. For good measure, I also did this: http://forums.adobe.com/thread/1243534
Feel sorry for http://forums.adobe.com/people/Jeff%20A%20Wright - 13,000+ posts from that guy!
I'm a bit amused that the "poll" from my last visit asked a question like "I am aware that I don't have to be connected to the internet to use my applications"... When the installer FORCEFULLY upgrades or quits and then fails to load... well guess what... it turns out you DO have to be connected to the internet or you can't load, update, or authorize the software. I suppose if you're NOT connected to the internet, the update won't know that it's old and become a high-speed train wreck.
I'm also amused that Adobe says "you get to choose when and what to update"... uhm, except for the installer - the root of the whole process. That you have zero choice over.
Fingers crossed that today's install survives the required reboot and at least runs for a few days without blowing chunks.
Message was edited by: NightSkyGuy - added latest installer version number.
Aw man, I thought I was the only one with this problem! CC updated quite a few times already, and everytime I click the option to update it, it would fail, and my CC icon is lost. I have to uninstall my CC, CC clean it and then download and reinstall the program.
Encouraged by the latest response thought, hopefully this latest updated fixed this issue too.
Is there some specific reason why this discussion:
a) Switched to old attempted fixes that have already been mentioned
b) Switched to Vietnamese
Out of the two I find the second the most confusing.
I spent HOURS a few months ago to get the creative cloud to download onto my computer. Now there is an update and i get the same error again. To run the cleaner tool it say i have to unistall everything and re-install it again. This can't be right. Am i going to have to uninstall and re-install everything for every update?! Please tell me there is an easier way. I dont have DAYS to waste on this.
I fixed this on Windows 7. Rename the OOBE file as mentioned. Then use the native Windows tool to remove the application Creative Cloud Desktop (took 2 tries). I tried the Adobe Removal Tool. Errors every time. This worked for me.
Step 1 (from:Tejodhar_A) - Rename the OOBE Folder from the different Locations of Your Windows Computer
Windows: Go to Start - Computer > C:\Program Files (x86)\Common Files\Adobe\OOBE
[System drive]:\Users\[username]\AppData\Local\Adobe\OOBE (Rename it to OOBE_OLD)
* Note : AppData Folder is an Hiden Folder (Check Folder Options - Show Hidden Files and Folders )
Step 2 - Start; Control Pannel; Uninstall a program; select the Creative Cloud Desktop Manager. May need to try more than once.
Step 3 - Download and install. It ran the updates fine after I completed these steps.