I've tried everything I can think of, anyway. (Wouldn't fit in the title) Pardon my nubbishness in advance. Sorry, I've been searching for the answer for two days (on and off) for a solution, but to no avail.
So I was using CS5.1 for a while with no problems. Everything went well until one day it gave me an error on hardware acceleration. All it did was give me a scrubby zoom. I spent a few days researching it and eventually gave up on finding a solution.
So I thought I'd try out CS6, to see if it fixed anything. It doesn't. It's worse, even. It crashes randomly at various actions (like switching tools, changing layers, saving), and it crashes without fail if I use liquefy or transform a layer and then try to duplicate it (I'm just trying to make a gif, darnit!) If I'm just drawing and erasing and using undo, it doesn't crash as much. Scrubby zoom is still a problem.
My driver is up to date according to the HP website:
Intel High-Definition (HD) Graphics Driver2010-12-03 , Version:220.127.116.119, 78.05M
It's really old, but HP isn't updating it. I've tried uninstalling it and reinstalling it. Moot point.
The driver is compatible with OpenGL.
I also tried this driver, but apparently it's not compatible.
Additional info/things I've tried:
Processor: Intel Core i5 CPU M 450 @ 2.40GHZ 2.40 GHz
System type: 64-bit
No third-party plug-ins.
60% memory available to Photoshop.
Photoshop is updated to the latest version.
Windows is updated (I spent a freggin day trying to figure that out because updates were frozen, and then spent 3 hours trying to figure out why F8 wouldn't bring up advanced boot options so I can delete old update logs so I can update windows so I can get photoshop working--TO NO AVAIL)
GPU support option is greyed out, so it's already turned off.
When it crashes, all Windows says is "Adobe Photoshop CS6 has stopped working".
Then the details afterwards note "files that help describe the problem", which include...
The C:\Users\Bani\AppData\Local\Temp\WER7781.tmp.WERInternalMetadata.xml file, which states:
<Build>7601 Service Pack 1
<Product>(0x1): Windows 7 Ultimate
<SystemProductName>HP Pavilion dm4 Notebook PC
The C:\Users\Bani\AppData\Local\Temp\WER9D1B.tp.appcompat.txt is on pastebin here: http://pastebin.com/vHP9U6Rk
So I looked up other issues regarding "aticfx64.dll", and nothing helps. The most similar thread I could fine was http://forums.adobe.com/message/5149760, but I don't have anything related to ATI, so it doesn't help. > _< Everything was working fine before, so I don't know why this happened.
Please help. ; ^; I always try to figure it out on my own before I ask for help, but I'm totally stumped. If you need any additional info, please tell me. I'll try to get it (if I know how to access it). I'll keep searching for answers.
My last options are either to downgrade again, or to upgrade my video card, but I have no idea where to start! I don't know what kind of video card I need.
Your ATI/AMD video card driver has a bug.
If installing the latest driver from AMD's website doesn't solve it - then you need to contact AMD and get their help to figure out what is wrong with their driver software.
You are crashing on the ATI driver, yet you say you had updated the Intel card. Update the ATI driver from ATI website. Should be catalyst 13.4
PS does not like 2 dissimilar cards so you should disable the intel card.
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2394 MHz
Built-in memory: 3894 MB
Free memory: 1415 MB
Memory available to Photoshop: 3285 MB
Memory used by Photoshop: 61 %
Image tile size: 128K
Image cache levels: 4
Photoshop crashed on 21/06/2013 at 4:16:59 AM (GetImageViewResourceSharingGLContext)
The GPU Sniffer crashed on 22/06/2013 at 12:28:34 AM
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1366
No video card detected
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\Bani\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Startup, 465.7G, 55.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
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libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
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3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
Camera Raw 7.0
Chalk & Charcoal 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Dark Strokes 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Graphic Pen 13.0
Halftone Pattern 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
Paint Daubs 13.0
Palette Knife 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plastic Wrap 13.0
Polar Coordinates 13.0
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Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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Read Watermark 4.0
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Save for Web 13.0
Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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Stained Glass 13.0
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Torn Edges 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Vanishing Point 13.0
Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Installed TWAIN devices: NONE
I went to the ATI/AMD website and downloaded the driver autodetect. "We were unable to find your product or OS"
Graphics hardware: 0x8086 - 0x46 UNKNOWN
So I tried the driver from the HP website, with Intel driver disabled. It doesn't do anything, and my resolution stays at the lowest. It says it installed correctly, and yet when I try to uninstall it, it says it's not installed.
I called HP. They charge. So no help there.
In the first screen dump you have the line <Parameter3>aticfx64.dll which is the ATI driver.
You say you are using an Intel onboard GPU chip.
On the last screen dump you have a line No Video Card Detected. So something is all messed up with your system and you need to get that straightened out first.
Go the the OS command center and run a diagnostic on the video card to see it it is installed or working.
I googled a bit, but I can't seem to find instructions on diagnosing the video card. Would you mind telling me how to, while I keep searching? ^ _^)"
It probably changed around because I've been fiddling around with the drivers. I'm still trying to figure out the problem, after all...
I did a bit of fliddling around with the device manager to show hidden drivers.
> AMD Radeon(TM) HD 6520G
- Driver version: 8.861.1.4000 (03//08/2011)
- Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.
> Intel(R) HD Graphics
- This device is working properly.
> Standard VGA Graphics Adapter (device not connected, etc)
Disabling Intel HD Graphics doesn't do anything.
edit: I'm going to uninstall the AMD driver and reinstall it to see if it works.
Are these safe to uninstall? They may be the conflicting drivers from when I kept trying to install that AMD driver.
This says the AMD is not connected. Shut off computer and disconnect plugin then take off side and look inside case. Ground yourself to frame before touching anything. Vacuum or blow air to get rid of dust. Wiggle and push hard on video card to make sure it is seated in connector. It may have not been installed correctly or heat has worked it loose.
Start up computer and see if you have card recognized. If not it may be bad. If recognized put back on sides and see how PS works.
No, don't uninstall unless you intend or are comfortable with starting from or near scratch.
In device manager, do you see any "Yellow Bangs", a small yellow triangle with an exclamation point next to any devices? They indicate missing drivers, usually. Click on one if you have it and see what it says.
No, no yellow triangles.
I'm making a restore point and then deleting those extra drivers and reinstalling it.
edit: After reinstalling, it still says "Installation complete (warnings occured during installation). View log for details." But there's no error messages in the log. That's just the installation manager, apparently? And then the ATISetup doesn't work. Apparently ATI hardware wasn't detected.
Also, it seems like my video card isn't removable, so I don't think that's the issue. Unless the solder wore off... Ugh, I don't even want to think about that.