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Can't download updates on Creative Cloud

Jun 21, 2013 8:37 AM

I suddenly can't download any updates, etc.  I keep getting this error message:


The address wasn't understood


Firefox doesn't know how to open this address, because the protocol (aam) isn't associated with any program.

  You might need to install other software to open this address.


I've never had this problem before. What gives?


Robert G. Christie

  • Currently Being Moderated
    Jun 21, 2013 8:44 AM   in reply to GoodFilms47

    Well, is the application manager/ Creative Cloud app on your system actualyl installed properly? also, if you use browser plug-ins that suppress scripts and "dangerous" URLs, you may need to turn them off in FF or create an exception rule for Adobe stuff...



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    Jun 24, 2013 10:56 AM   in reply to GoodFilms47

    Robert please try downloading the Creative Cloud application from  Once installed you will then need to restart your web browser to load the plug in if you want to install from the web page.  Otherwise you can launch the Creative Cloud application and choose which software you wish to download and install.  You can find more details at

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    Jun 24, 2013 11:43 AM   in reply to GoodFilms47

    What Operating System?

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