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Peter Hewitt
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Help on PSE 11 please. In simple, non-tech English.

Jun 21, 2013 5:22 PM

I am on a 1-month trial with PSE 11 and can not get my scanner to appear in the Import box, the only available selection being "WIA Support". Searching for help in Adobe Exchange I found the following:

We strongly advise you use WIA Support for your device if available. If your device does not support WIA drivers then we recommend you try updating your TWAIN driver. To install the legacy TWAIN plug-in:

Copy the Import-Export folder from

C:\Program Files (x86)\Adobe\Photoshop Elements 11\Optional Plug-ins\


C:\Program Files (x86)\Adobe Photoshop Elements 11\Plug-ins\


Can anyone tell me why Adobe "strongly" advises using Windows drivers and how, step-by-step, I carry out the above instructions to install TWAIN?


A rickshaw full of thank-yous.


Peter Hewitt

  • Currently Being Moderated
    Jun 22, 2013 12:23 AM   in reply to Peter Hewitt



    What version windows are you using?


    Is your version of windows a 32 or 64 bit operating system?

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  • Currently Being Moderated
    Jun 22, 2013 1:41 AM   in reply to Peter Hewitt

    If you go to:

    (before doing the below, make sure pse 11 is not running)

    (this on a windows 7 machine, but should work on windows 8 as well)


    C:\Program Files (x86)\Adobe\Photoshop Elements 11


    in that folder you should see a folder named Optional Plug-Ins and another named Plug-Ins





    Double click on the folder Optional Plug-Ins, right click on the folder that says Import-Export and click on Copy





    Go back and double click on the folder that says Plug-Ins, right click in an empty space and press Paste






    With any luck you see your scanner on the import menu in pse 11

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  • Currently Being Moderated
    Jun 22, 2013 5:19 AM   in reply to Peter Hewitt

    Yes that's the right one (Twain_32)

    Pse 11 is a 32 bit program even though it's installed on a 64 bit operating system.


    Glad it worked for you.

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