Flash crashes upon startup preventing me from getting anything done.
When I run Flash, it displays the red-and-orange logo in the center of the screen. Below "Fl" and "Adobe Flash Professional CS5.5" it says which step of startup it's on. It runs past the first few fairly quickly, slows down at "Initializing Fonts", and stops at "Building workspace". Then Windows gives me an error message saying "Adobe Flash CS5.5 has stopped working. WIndows is looking for a solution to the problem...". It can't seem to figure out what the problem is. I updated from 11.5.0 to 11.5.2, but the problem persists unchanged.
Adobe Flash Proffesional CS5.5 11.5.2
Photoshop works fine for me, and I can sign into my Adobe account. I haven't been using flash for a very long while (I was thinking about making something over summer vacation), so I have no idea when the problem originated.
there are a number of programs that can cause flash to crash and you should shutdown running processes to start pinpointing the culprit.
anything the uses or edits mm.cfg is especially suspicious (eg, the flash debug player and flashfirebug). corrupt fonts are also problematic, at least, on a mac.
i know you're using windows but i would still run a font checker.
I'm new to Flash and I don't know what mm.cfg is...
However, I restarted my computer and tried opening Flash again. This time, it took a little bit longer to crash, but Windows gave me the names of some "files that might help describe the problem":
Are these helpful?
I can't find mm.cfg. I ran a search and I still can't find it.
A similair problem has been occuring with some other programs, which sometimes close or stop working for no reason, although they can still open.
I did a virus scan with McAfee, and it found and removed some adware. Problem still occurs.
Should I just reinstall Adobe Flash?
[EDIT:] I uninstalled Flash, restarted my computer, reinstalled my 11.5.0 version, restarted my computer, installed the 11.5.2 update, restarted my computer, it still won't work. (and I still can't find mm.cfg)
I have the same problem. I try to start Flash Professional 5.5 and it crashes on start. Today is the first time I have tried to use it and everything else in my web premium package seems to work fine. This is the first time I have tried to use it since buying it but online support won't talk to me since it is no longer the newest edition. I seems to crash while initializing tools. I have looked through the forums and tried the different options offered. I wen to the configuration file in AppData to delete the fontfile contents but I don't have a fontfile file. I checked that I have the latest java version and I do. My system also seems to crash the flash player quite often though I don't know if that's related or not. That may be a problem in itself. At any rate I would like to use Flash Professional sometime and check it out. Does anyone here have any suggestions. I saw one that said to get process explorer and make a mini dump which I have done. The link it gave was to a form that won't be answered and did not have an option to attach the link and wouldn't let me copy and paste it so I am at a loss. I had to run the process explorer while it was in the process of opening and crashing as that is the only time it would show up. I hope someone can help.
Have you got any more useful info on how this was fixed?
I have the exact same problem. Flash opens ok, except a particular Flash CS5.5 working file wont for some reason.
Any additional info would be most appreciated.