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Dell XPS 15 L501x laptop with Photoshop CC 64-bit. Blank images.

Jun 24, 2013 8:31 AM

Hi

When I open an image in Photoshop CC 64-bit on my Dell XPS 15 L501x laptop with nVidia 420M GPU selected as graphics processor, the image is blank. If I go to the performance preferences and untick "Use Graphics Processor" the images are shown correctly after closing and reopening image (the same issue occurs with Basic, Normal and Advanced drawing mode selected). I assume that Photoshop will run slower not using the graphics processor, so would like to sort it so I can use it to improve performance. If I remember correctly, on the trial version of CS5.1 on the same laptop, I just disabled OpenGL and the images were displayed fine. Is there any way to just disable OpenGL in Photoshop CC 64-bit (or resolve this another way)?

 
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  • Currently Being Moderated
    Jun 24, 2013 8:41 AM   in reply to fosautoparts

    A quick glance says the 420m is made for vista and XP.  What OS are you using? 

     

    At any rate you need to update your driver.  Does not look like it has the right stuff to work on ACR 5.1, so it certainly will not work on later versions.

     
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  • Currently Being Moderated
    Jun 24, 2013 2:46 PM   in reply to fosautoparts

    So, you have a bug in your video card driver.

     

    You need a recent version from NVidia, and to tell Dell to unlock their @$%^#$%^ drivers.

     
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  • Currently Being Moderated
    Jun 24, 2013 3:27 PM   in reply to fosautoparts

    No, you have the latest from Dell, which is usually a year or two out of date.

     

    And you're describing a bug in your video card driver - even if Photoshop is the only application that uses the buggy function in your video card driver, the driver is still buggy.

     

    For the time being, you can turn off GPU drawing - but you really need to get an updated driver from NVidia (not Microsoft, and not Dell).

     
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  • Trevor Dennis
    5,829 posts
    May 24, 2010
    Currently Being Moderated
    Jun 24, 2013 3:34 PM   in reply to Chris Cox

    Would the automatic driver detecter gizmo work with a Dell system?

     

    http://www.geforce.com/drivers

     
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  • Currently Being Moderated
    Jun 25, 2013 12:21 PM   in reply to fosautoparts

    Turning off "Use Graphics Processor" in PS CC Preferences/Performance worked with my setup, too (listed below), with different cards. Is this still a problem for the card manufacturer to solve, or should Apple or Adobe create a fix?

    AMD Radeon HD 6750M:

     

      Chipset Model:          AMD Radeon HD 6750M

      Type:          GPU

      Bus:          PCIe

      PCIe Lane Width:          x8

      VRAM (Total):          1024 MB

      Vendor:          ATI (0x1002)

      Device ID:          0x6741

      Revision ID:          0x0000

      ROM Revision:          113-C0170L-573

      gMux Version:          1.9.23

      EFI Driver Version:          01.00.573

      Displays:

    Color LCD:

      Display Type:          LCD

      Resolution:          1440 x 900

      Pixel Depth:          32-Bit Color (ARGB8888)

      Main Display:          Yes

      Mirror:          Off

      Online:          Yes

      Built-In:          Yes

    DELL U2410:

      Resolution:          1920 x 1200 @ 60 Hz

      Pixel Depth:          32-Bit Color (ARGB8888)

      Display Serial Number:          C592M17S1R4L

      Mirror:          Off

      Online:          Yes

      Rotation:          Supported

      Connection Type:          DisplayPort

      Television:          Yes

     

    Intel HD Graphics 3000:

     

      Chipset Model:          Intel HD Graphics 3000

      Type:          GPU

      Bus:          Built-In

      VRAM (Total):          384 MB

      Vendor:          Intel (0x8086)

      Device ID:          0x0126

      Revision ID:          0x0009

      gMux Version:          1.9.23

     
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  • Currently Being Moderated
    Jun 25, 2013 5:16 PM   in reply to art_Bob

    The OP solved it with a driver update.

     

    In your case you need to ask Apple to release a driver with the bug fix.

     
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