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wwarner11by the sea
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I am using photoshop 9 elements and get no photo thumbnail instead I get hourglass thumbnail

Jun 25, 2013 5:28 AM

I am using photoshop 9 elements and get no photo thumbnail instead I get hourglass thumbnail

 
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  • Currently Being Moderated
    Jun 25, 2013 9:05 AM   in reply to wwarner11by the sea

    What is the file type?

     

    What is the size of the file?

     

    Are you able to open the file in the Editor?

     

    Does the file reside in the location that the Organizer is looking for it?

     
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    Jun 26, 2013 10:52 AM   in reply to wwarner11by the sea

    So only some of your images are experiencing this? What all have you tried?

     

    I'm giving you my advice for free (and I am at Adobe...)

     
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    Jun 26, 2013 11:07 AM   in reply to Brett N

    Also, you didn't answer any of my previous questions. Don't worry about trying to answer for all 183 files, just pick one and answer the questions.

     
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    Jun 27, 2013 4:45 PM   in reply to wwarner11by the sea

    I don't think reinstalling will make any difference at all. But in order to help, I'll need you to answer the questions from my first post.

     
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    Jun 28, 2013 9:35 AM   in reply to wwarner11by the sea

    What the heck is a "Application/vnd.adobe" file? That certainly doesn't sound like a media/image file of any type. The file type should be something like JPEG, GIF, PSD, TIFF, DNG, CR2, NEF, etc.

     

    When you successfully open the file in Editor, are you sending the file from Organizer to Editor? Or are you opening the file from within Editor by using File > Open?

     

    Can you take a screen shot of the Organizer with one of these files selected and the Properties panel open (Window > Properties)?

     
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    Jun 28, 2013 10:23 AM   in reply to wwarner11by the sea

    I've been having a lot of broken image thumbnails (there are at least two kinds) and you can sometimes:

    1. select the photos with broken image

    2. Edit > Update Thumbnail

     

    The thumbnails that say File Too Large can be given thumbnails by a) editing the picture, b) saving as a jpg of lowest quatlity c) I put a comment on the lo res image to keep from using it inadvertently.

     
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    Jul 1, 2013 9:54 AM   in reply to wwarner11by the sea

    It sounds like you are using the File > Open method of opening your files in the Editor, as opposed to sending the files from the Organizer to the Editor.

     

    If you double-click a thumbnail in the Organizer, this will bring it to zoomed in view. This will force the application to try to read the file directly to generate this larger view. If there is a problem with reading the file (which is generally the reason for the hourglass thumbnail) it should report some sort of error. What happens when you double-click the thumbnail?

     
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    Jul 6, 2013 2:30 PM   in reply to wwarner11by the sea

    Did you ever get resolution to this issue?  I am having the same problem.

     

    Thanks.

     
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    Jul 7, 2013 12:57 PM   in reply to wwarner11by the sea

    Searching the net I came up with a solution:

     

     

     

    Highlight the files in organizer, go to File, then select Catalogue, then select Repair.

     

     

     

    Did the trick for me.  Good luck.

     
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