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superyifanzhou
Currently Being Moderated

Can't connect to remote server on Dreamweaver CS6

Jun 25, 2013 6:01 PM

Newbie to Dreamweaver.

 

I'm setting up SEO for a client whose website was built by someone else.

 

That person only gave me the ftp, username and password.

 

After trying with DW CS6 and Filezilla using the given info, I have not yet been successful in connecting to the remote server.

 

Besides the 3 pieces of info, what else could be missing that's preventing me from accessing the remote server?

 

I can share the login credential with someone whose trust worthy and willing to help.

 

Much appreciated.

 

Ivan

 
Replies
  • Currently Being Moderated
    Jun 25, 2013 6:49 PM   in reply to superyifanzhou

    It is best to get in touch with the hosting comapany.

     
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  • Currently Being Moderated
    Jun 25, 2013 6:54 PM   in reply to superyifanzhou

    You have got the three pieces of information required to make the

    connection.  You haven't said whether you get any error messages.  Also,

    are you saying that you have failed to make the connection using

    FileZilla as well as DW?

     

    As to sending your login details, please make sure you only send these

    to guys with the tag MVP or Staff after their name.  Staff implies Adobe

    Staff while MVP are trusted by Adobe so you could trust them as well. 

    However, I don't think it is necessary to send info to anybody because

    you can handle it quite easily yourself.  I would suggest try to make

    another connection and if it fails then contact the person who gave you

    the details to double check them.

     

    Hope this helps.

     
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  • Currently Being Moderated
    Jun 25, 2013 7:37 PM   in reply to superyifanzhou

    That message is pretty "cut and dried". If you see that and you're unable to connect, it's in the credentials. If it makes a connection and then says you can't upload files, then it's another area, but you need to check with whomever gave you the info to be 100% certain they gave it to you correctly.

    Better yet, if they built the site with Dreamweaver, have them "export" a site file (.ste) and email that to you. "Import" it into your Dreamweaver and connect., then download the site files from the server and use that for your site. If you've already begun edits in the files you have, simply move them to the new folder and replace the originals.

     
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  • Currently Being Moderated
    Jun 25, 2013 7:45 PM   in reply to superyifanzhou

    Who is the host?  Some hosts have funny ways to make connections.  For example my host (one of many) requires me to use www while others require just plain ftp.xxx.xxxx  while others require just xxxxxx and password.

     

    I suggest send your details to Previn or Bhawna because they are employed by Adobe.

     

    G/L

     
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  • Currently Being Moderated
    Jun 25, 2013 10:19 PM   in reply to superyifanzhou

    I repeat:

     

    It is best to get in touch with the hosting comapany.

     
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  • Currently Being Moderated
    Jun 25, 2013 11:41 PM   in reply to superyifanzhou

    I'll reiterate my earlier advice:

    If she built the site with Dreamweaver, have her "export" a site file (.ste) and email that to you.

     

    If she refuses, have the site owner threaten litigation.

     

    If she still won't send you a site file, abandon the project. There comes a point where the frustration is more than the job will ever be worth.

     
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  • Currently Being Moderated
    Jun 26, 2013 4:36 AM   in reply to superyifanzhou

    Hi Ivan,

     

    I agree with what everyone has suggested on this thread. However, you can send me you contact details so that I can speak to you and assist you further with the FTP issue in DW.

     

    Thanks

    Bhawna Gupta

     
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