Skip navigation
OlafS_DE
Currently Being Moderated

Framemaker XI package does not install - MSI error 1708/1603

Jun 28, 2013 1:24 AM

Tags: #installation_failure #framemaker11 #framemake_11 #terminalserver

Hi,

 

I've created a Framemaker XI package with the "Adobe Application Manager Enterprise Edition", provided the serial number and added patch 11.0.2. The package was successfully created on a network share the installing admin account has full access rights to. Target system is a W2K8 R2 64bit terminal server.

 

When installing, the msi rolls back, throwing error 1708/1603 after collecting all it's msi properties, nothing gets installed. In the LOCAL folder of %APPDATA%, I find a file called PDApp.log with the follwing content:

 

6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0

6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set  to 4

6/27/2013 17:16:47 [INFO] DeploymentManager - Executing the deferred custom action.

6/27/2013 17:16:47 [INFO] DeploymentManager - Obtained the following as CustomActionData

6/27/2013 17:16:47 [INFO] DeploymentManager - mode=install;sourceDir=H:\TIMRS\4 ACME_Framemaker_XI\Build\;installDir=;origDB=H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

6/27/2013 17:16:47 [INFO] DeploymentManager - mode=install;sourceDir=H:\TIMRS\4 ACME_Framemaker_XI\Build\;installDir=;origDB=H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

6/27/2013 17:16:47 [INFO] DeploymentManager - Original database path is : H:\TIMRS\4 ACME_Framemaker_XI\Build\ACME_Framemaker_XI.msi

6/27/2013 17:16:47 [INFO] DeploymentManager - OptionXML saved at location :: C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C4 9}\\{12E9F8D1-641B-4C27-A165-D3C34F200ECB}

6/27/2013 17:16:47 [INFO] DeploymentManager - Build Version - 3.1.105.0

6/27/2013 17:16:47 [INFO] DeploymentManager - Logging Level verbosity Set  to 4

6/27/2013 17:16:47 [INFO] DeploymentManager - Initializing Custom Action Data from parameters

6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist

6/27/2013 17:16:47 [INFO] DeploymentManager - Provisioning Tool path is (C:\Users\User\AppData\Local\Temp\{65DEE398-291E-476D-B68C-5ABD59EC6C 49}\\{DF00B53B-6298-4B11-B2BB-4221D161D441}).

6/27/2013 17:16:47 [INFO] Utilities - Folder does not exist

6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize....The Setup base path does not exist.

6/27/2013 17:16:47 [ERROR] DeploymentManager - Failed to Initialize from parameters.

 

I don't know where the problem is, but it seems that installation fails because something is missing in the package?

 

Anyone?

 

best regards

Olaf

 
Replies
  • Currently Being Moderated
    Jun 28, 2013 1:41 PM   in reply to OlafS_DE

    Moving this discussion to the Framemaker forum.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 1, 2013 9:21 AM   in reply to OlafS_DE

    @Olaf - I'm pretty sure a W2K8 Terminal Server isn't supported as a location for FM - you should talk to Adobe Support - installation issues are usually free calls.

     

    @Jeff - you probably should be flinging these installer questions over to this forum - http://forums.adobe.com/community/framemaker/techcom_suite_installer?v iew=overview instead of the general FM one.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 2, 2013 10:45 AM   in reply to Jeff_Coatsworth

    Ok thanks Jeff I have moved the discussion to the Technical Communitator Suite Installer forum.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2013 6:06 AM   in reply to OlafS_DE

    Try e-mailing the TCS team – TCS.Support@Adobe.com

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 4, 2013 5:05 AM   in reply to OlafS_DE

    I’m just a user around here ;>)

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points