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Windows error being logged during LR5 shutdown/backup

Jun 30, 2013 3:40 PM

Ever since I switched to LR5, I've been getting a Windows error being logged at random when I shut down and optimise/backup the catalogue. This isn't happening everytime, but it is happening quite reguarly - maybe 50% of the time. I don't notice anything untoward, and the backup all seems to be working as expected, but right before LR closes (in the last few seconds of the backup and optimisation process), Windows records that LR "stopped working" and gives me a 1000 Event ID error (seems to be a pretty generic code for any application failure). Event Viewer is implicating gdiplus.dll as being the cause of the error. Didn't ever get this in LR4.

 

As I say, it doesn't actually seem to be causing any problem as such: LR is working fine and I wouldn't even know about this if I didn't keep an eye on things in Event Viewer/Reliability Monitor in Windows 7, so it's not a major issue. It is however annoying, and I hate to leave error messages like this unresolved. I've tried re-setting preferences, rebuilding all previews, clearing raw cache - no change. I'm wondering if the .dll file mentioned above might be corrupt - or if it's a bug.

 

Has anyone else had this issue? Maybe fellow Win7 LR users could check in their Reliability Monitor to see if it's been recording any errors (just type in "relia" into the Windows search box and you'll find it for those who don't know about this feature).

 

M

 
Replies
  • Currently Being Moderated
    Jul 3, 2013 3:29 AM   in reply to Mollysnoot

    You are not the only one. The "stopped working" message I have sometimes when quiting LR5. This message also appeared sometimes when opening earlier versions of LR4. It does not bother me anymore. It could be a lightroom but also a windows problem. I hope it will be fixed somewhere in the future .

     

    Found this in the application logs: (20130702)

    Faulting application name: lightroom.exe, version: 5.0.0.10, time stamp: 0x51a64dae

    Faulting module name: gdiplus.dll, version: 6.1.7601.17825, time stamp: 0x4f9242bf

    Exception code: 0xc0000005

    Fault offset: 0x000000000003c579

    Faulting process id: 0xf94

    Faulting application start time: 0x01ce775990789dfe

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5\lightroom.exe

    Faulting module path: C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1. 1.7601.17825_none_2b253c8271ec7765\gdiplus.dll

    Report Id: 807ccbf6-e34f-11e2-b38b-bcaec59296ab

     

    win7/64b/16GB

     
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    Jul 11, 2013 7:26 PM   in reply to Mollysnoot

    Same problem here; you are not alone.

     

    ...Rich

     
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    Jul 28, 2013 7:26 AM   in reply to Mollysnoot

    Lightroom 5 cashed for me today during the same procedure on Windows 8 Pro 64-bit so the problem is not limited to Windows 7.

     
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