I have a Windows 7 system,
I have a trial version of CS6 extended. It has expired and I don't wish to continue with it at this time. I have a purchased Photoshop CS6 that now will not function. I tried to reload the Application Manager because it says it is corrupt.
When I click on the link provided by Adobe I get this warning from my security software.
Adobe Cleaner Tool.exe containing HEUR:Trojan.Win32.KillFiles
What do I need to do to get rid of the trial version and to get my old CS6 to function again?
Do I need to completely erase PS CS6? Will there be other issues that I should be aware of?
First, contact your antivirus company and see if they know about the false positive and have updated virus definitions that solve it. They might need a copy of the cleaner tool to fix their definitions.
…I would think that they would have known already…
If they knew already that their software is returning false positives, they would have fixed it already—if they're on the ball.
Let them know!